Call Details

Bolna ID: e0276adf-90f2-4edf-9e72-093ca2306430

Phone: +919412661096

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-10 18:21:09

Ended:
Not set

Last Processed:
2025-10-10 18:29:09

Last Retry At:
2025-10-10 18:29:09

Next Retry Scheduled:
2025-10-10 18:26:41

Next Call Scheduled:
2025-10-10 18:26:41

Call Timeline 14
2025-10-10 18:21:10
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-10 18:21:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 18:21:16
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 18:21:41
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 18:21:41
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-10 18:21:41
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-10 18:27:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=73c39781-2771-4276-915c-bf6d6d71877c}
2025-10-10 18:27:43
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=73c39781-2771-4276-915c-bf6d6d71877c}
2025-10-10 18:27:43
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=73c39781-2771-4276-915c-bf6d6d71877c, reason=Retry attempt succeeded}
2025-10-10 18:27:43
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=73c39781-2771-4276-915c-bf6d6d71877c}
2025-10-10 18:27:49
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=73c39781-2771-4276-915c-bf6d6d71877c}
2025-10-10 18:27:49
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=73c39781-2771-4276-915c-bf6d6d71877c, reason=Retry attempt succeeded}
2025-10-10 18:27:49
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=73c39781-2771-4276-915c-bf6d6d71877c}
2025-10-10 18:29:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-10 18:29:09}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark
, updated_at=2025-10-10T12:57:49.249374, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 12:57:49, id=73c39781-2771-4276-915c-bf6d6d71877c, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Connected", "disposition_2": "Answered", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Answered, disposition_3=}}}, smart_status=dropped, conversation_duration=6.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=6.5999374, provider_connected=false}, transcriber_duration=6.5999374, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=81, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=26, input=23}, azure_gpt-4_1-mini={output=21, input=1821}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=26, input=23, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1821, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1939, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 12:57:10, status=completed}

{created_at_str=2025-10-10 12:57:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.02, batch_id=null, cost_breakdown={synthesizer=0.81, transcriber=0.101, synthesizer_breakdown={welcome_message=0, conversation=0.81}, llm=0.107, platform=0, transcriber_breakdown={analytics=0, conversation=0.101}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.076, hangup=0.029}}, created_at=2025-10-10T12:57:10.019982, scheduled_at=2025-10-10T12:57:10.019962, custom_extractions=null, telephony_data={duration=0.0, to_number=+919412661096, provider_call_id=46a5503b-b960-4505-b243-ac8d4c8fde05, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919412661096, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e0276adf-90f2-4edf-9e72-093ca2306430, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark
, updated_at=2025-10-10T12:57:39.409922, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 12:57:39, id=73c39781-2771-4276-915c-bf6d6d71877c, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=6.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=6.5999374, provider_connected=false}, transcriber_duration=6.5999374, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=81, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=26, input=23}, azure_gpt-4_1-mini={output=21, input=1821}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=26, input=23, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1821, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1939, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 12:57:10, status=call-disconnected}

{created_at_str=2025-10-10 12:57:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T12:57:10.019982, scheduled_at=2025-10-10T12:57:10.019962, custom_extractions=null, telephony_data={duration=0.0, to_number=+919412661096, provider_call_id=46a5503b-b960-4505-b243-ac8d4c8fde05, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919412661096, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e0276adf-90f2-4edf-9e72-093ca2306430, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T12:57:23.574384, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 12:57:23, id=73c39781-2771-4276-915c-bf6d6d71877c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 12:57:10, status=in-progress}

{created_at_str=2025-10-10 12:57:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T12:57:10.019982, scheduled_at=2025-10-10T12:57:10.019962, custom_extractions=null, telephony_data={duration=0.0, to_number=+919412661096, provider_call_id=46a5503b-b960-4505-b243-ac8d4c8fde05, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919412661096, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e0276adf-90f2-4edf-9e72-093ca2306430, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T12:57:13.466342, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 12:57:13, id=73c39781-2771-4276-915c-bf6d6d71877c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 12:57:10, status=ringing}

{created_at_str=2025-10-10 12:57:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T12:57:10.019982, scheduled_at=2025-10-10T12:57:10.019962, custom_extractions=null, telephony_data={duration=0.0, to_number=+919412661096, provider_call_id=46a5503b-b960-4505-b243-ac8d4c8fde05, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919412661096, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e0276adf-90f2-4edf-9e72-093ca2306430, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T12:57:12.007659, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 12:57:12, id=73c39781-2771-4276-915c-bf6d6d71877c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 12:57:10, status=initiated}

{created_at_str=2025-10-10 12:51:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T12:51:10.79575, scheduled_at=2025-10-10T12:51:10.795722, custom_extractions=null, telephony_data={duration=0.0, to_number=+919412661096, provider_call_id=66b5b169-b164-4b24-92dd-fa4334f1e426, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919412661096, recipient_data={recipient_phone_number=null, review_completed=2025-10-10 18:10:40, callback_request_id=null, is_callback=null, fullName=PRAVENDRA, resume_review_id=68e8fe319f941c720e7025a3, reviewDetails={overallScore={score=58.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes essential sections such as Experience, Education, and Technical Skills. However, it lacks a professional summary and skills section which are crucial for highlighting core competencies., score=60, readability=The contact information section is cluttered and could be formatted for better readability. Overall, while the information is present, the current structure hinders easy readability and scanning by software systems., essentialSectionsPresence=The Experience section is present but is not in reverse chronological order, which is necessary to showcase recent accomplishments first. The Education section is adequately structured, but additional sections like Summary and Skills could enhance the resume., scale=100}, atsReadabilityScore={feedback=The resume's structure hinders its readability by ATS due to formatting issues. Clearly defined headings and consistent formatting are necessary for optimal ATS compatibility., score=62, scale=100, keyElementsReadableByATS=Essential information such as contact details and work history is present but not optimally formatted for ATS parsing. Clear labels and separation of sections would improve ATS readability.}, impact={feedback=The use of bullet points is evident but inconsistent in formatting and delivery. Impact could be enhanced by adding more quantitative achievements or metrics., score=58, spellCheck=There are several spelling errors, such as 'Inccreased', which could detract from the professionalism of the resume. A thorough spell-check and grammatical review would be useful., bulletPointsUsage=Bullet points are used to list roles and responsibilities, but they lack consistency in format and conciseness. Consider breaking down complex tasks into smaller, more digestible bullet points., weakActionVerbs=The resume makes use of some weak action verbs that could be replaced with stronger alternatives. Replacing weak verbs with dynamic action verbs will significantly improve the resume's impact., scale=100, quantifyingImpact=The resume lacks substantial quantitative statements, which would illustrate impactful achievements. Consider including metrics such as 'increased efficiency by 20%' to strengthen impact., repetitionAvoidance=There is noticeable repetition of certain tasks and responsibilities across different job roles. It's advisable to diversify descriptions to emphasize unique contributions to each role., accomplishmentLanguage=The language used tends to focus on tasks rather than accomplishments. Refocusing statements to emphasize successes and improvements made in each role would be beneficial.}, crispness={feedback=The resume's length is somewhat excessive for describing the candidate's career history. Bullet points are lengthy and dilute the impact of the information presented., resumeLength=The resume stretches beyond a concise presentation, given the experience described. A more focused, one-page summary would suffice to capture key elements without verbosity., score=55, bulletPointsCount=There are numerous bullet points within each job role, which could be overwhelming. Prioritize the most impactful achievements or tasks per role to streamline content., fillerWords=There's an abundance of filler words that add length without adding value. Eliminating unnecessary words will streamline the resume and increase its crispness., bulletPointLength=Many bullet points are overly lengthy, making them challenging to read quickly. Shortening each point to focus on critical components would enhance clarity., scale=100}, qualityAddOn={feedback=The use of buzzwords is apparent and could be replaced with specific examples or data. Inconsistent date formatting across sections could lead to confusion., score=58, buzzwordsCliches=The resume makes use of common buzzwords such as 'hard work' and 'dedication' that dilute impact. More specific, evidence-based descriptors would enhance credibility., datesFormatting=Date formats are inconsistent, with some roles missing clear start and end dates in a standardized format. Ensuring uniformity in date presentation will enhance professionalism., activeVoice=The use of active voice is inconsistent, with sections that could benefit from more direct and assertive language. Consistently employing active voice will improve clarity and engagement., scale=100, personalPronounsUsage=The resume avoids personal pronouns, which is appropriate for professional documents. 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Context Details
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