Call Details

Bolna ID: fb004e8e-4d13-45ed-873c-0c387db61d7f

Phone: +919560076056

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-10 17:20:11

Ended:
Not set

Last Processed:
2025-10-10 17:28:09

Last Retry At:
2025-10-10 17:28:09

Next Retry Scheduled:
2025-10-10 17:26:01

Next Call Scheduled:
2025-10-10 17:26:01

Call Timeline 14
2025-10-10 17:20:12
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-10 17:20:14
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 17:20:16
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 17:21:01
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 17:21:01
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=NO_ANSWER}
2025-10-10 17:21:01
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-10 17:26:09
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=86659cd1-b321-43c8-bd0a-a114bd037dd2}
2025-10-10 17:26:52
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=86659cd1-b321-43c8-bd0a-a114bd037dd2}
2025-10-10 17:26:52
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=86659cd1-b321-43c8-bd0a-a114bd037dd2, reason=Retry attempt succeeded}
2025-10-10 17:26:52
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=86659cd1-b321-43c8-bd0a-a114bd037dd2}
2025-10-10 17:26:58
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=86659cd1-b321-43c8-bd0a-a114bd037dd2}
2025-10-10 17:26:58
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=86659cd1-b321-43c8-bd0a-a114bd037dd2, reason=Retry attempt succeeded}
2025-10-10 17:26:58
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=86659cd1-b321-43c8-bd0a-a114bd037dd2}
2025-10-10 17:28:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-10 17:28:09}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  क्या ma'am busy रहता ना
assistant:  Samajh gayi, busy ho na kabhi kabhi. Batao, kab call karun aapko aaj ya kal?
, updated_at=2025-10-10T11:56:57.964921, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 11:56:57, id=86659cd1-b321-43c8-bd0a-a114bd037dd2, campaign_id=null, summary=The conversation is a brief exchange between an agent named Anita from Outspark and a user. Anita initiates the call and asks if it's a good time to chat. The user responds in Hindi, indicating that they are often busy. Anita acknowledges this and asks when would be a good time to call the user, either today or tomorrow., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Disposition", "disposition_2": "Busy Customer", "disposition_3": "Customer Busy, Requested Callback"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disposition, disposition_2=Busy Customer, disposition_3=Customer Busy, Requested Callback}}}, smart_status=dropped, conversation_duration=22.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=22.199938, provider_connected=false}, transcriber_duration=22.199938, transcriber_model=nova-3, synthesizer_characters=135, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=135, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=67, input=73}, azure_gpt-4_1-mini={output=47, input=3679}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=67, input=73, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=47, input=3679, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3912, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 11:56:09, status=completed}

{created_at_str=2025-10-10 11:56:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.91, batch_id=null, cost_breakdown={synthesizer=1.35, transcriber=0.34, synthesizer_breakdown={welcome_message=0, conversation=1.35}, llm=0.219, platform=0, transcriber_breakdown={analytics=0, conversation=0.34}, network=0, llm_breakdown={analytics=0, summarization=0.005, extraction=0, conversation=0.155, hangup=0.059}}, created_at=2025-10-10T11:56:09.702949, scheduled_at=2025-10-10T11:56:09.702925, custom_extractions=null, telephony_data={duration=0.0, to_number=+919560076056, provider_call_id=ca77eba1-dd31-4438-bc8d-47fc0e0ce98a, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919560076056, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=fb004e8e-4d13-45ed-873c-0c387db61d7f, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  क्या ma'am busy रहता ना
assistant:  Samajh gayi, busy ho na kabhi kabhi. Batao, kab call karun aapko aaj ya kal?
, updated_at=2025-10-10T11:56:49.698502, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 11:56:49, id=86659cd1-b321-43c8-bd0a-a114bd037dd2, campaign_id=null, summary=The conversation is a brief exchange between an agent named Anita from Outspark and a user. Anita initiates the call and asks if it's a good time to chat. The user responds in Hindi, indicating that they are often busy. Anita acknowledges this and asks when would be a good time to call the user, either today or tomorrow., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=22.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=22.199938, provider_connected=false}, transcriber_duration=22.199938, transcriber_model=nova-3, synthesizer_characters=135, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=135, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=67, input=73}, azure_gpt-4_1-mini={output=47, input=3679}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=67, input=73, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=47, input=3679, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3912, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 11:56:09, status=call-disconnected}

{created_at_str=2025-10-10 11:56:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T11:56:09.702949, scheduled_at=2025-10-10T11:56:09.702925, custom_extractions=null, telephony_data={duration=0.0, to_number=+919560076056, provider_call_id=ca77eba1-dd31-4438-bc8d-47fc0e0ce98a, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919560076056, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=fb004e8e-4d13-45ed-873c-0c387db61d7f, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T11:56:17.392619, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 11:56:17, id=86659cd1-b321-43c8-bd0a-a114bd037dd2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 11:56:09, status=in-progress}

{created_at_str=2025-10-10 11:56:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T11:56:09.702949, scheduled_at=2025-10-10T11:56:09.702925, custom_extractions=null, telephony_data={duration=0.0, to_number=+919560076056, provider_call_id=ca77eba1-dd31-4438-bc8d-47fc0e0ce98a, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919560076056, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=fb004e8e-4d13-45ed-873c-0c387db61d7f, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T11:56:12.444476, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 11:56:12, id=86659cd1-b321-43c8-bd0a-a114bd037dd2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 11:56:09, status=ringing}

{created_at_str=2025-10-10 11:56:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T11:56:09.702949, scheduled_at=2025-10-10T11:56:09.702925, custom_extractions=null, telephony_data={duration=0.0, to_number=+919560076056, provider_call_id=ca77eba1-dd31-4438-bc8d-47fc0e0ce98a, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919560076056, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=fb004e8e-4d13-45ed-873c-0c387db61d7f, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T11:56:11.064949, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 11:56:11, id=86659cd1-b321-43c8-bd0a-a114bd037dd2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 11:56:09, status=initiated}

{created_at_str=2025-10-10 11:50:12, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T11:50:12.758668, scheduled_at=2025-10-10T11:50:12.758644, custom_extractions=null, telephony_data={duration=0.0, to_number=+919560076056, provider_call_id=667b14f3-99f6-4501-a71b-d52fdfed1eeb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919560076056, recipient_data={recipient_phone_number=null, review_completed=2025-10-10 17:09:41, callback_request_id=null, is_callback=null, fullName=NAVANEET, resume_review_id=68e8f04518c34103788d4df7, reviewDetails={overallScore={score=65.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has a clearly defined structure with essential sections present, such as Professional Experience and Education. However, the Professional Experience section could benefit from being arranged in reverse chronological order to emphasize the most recent experiences., score=68, readability=The resume is largely readable with well-separated sections. Nevertheless, the layout could be improved by using more white space and distinct section headers to avoid overwhelming the reader., essentialSectionsPresence=All critical sections are included, such as Professional Summary, Technical Skills, Certifications, and Professional Experience. However, details under Education could be enhanced with specific completion dates for better clarity., scale=100}, atsReadabilityScore={feedback=The resume is mostly compatible with ATS systems, but improving keyword relevance could boost its optimization. Ensuring top industry-related keywords are well-embedded naturally in the content is recommended., score=67, scale=100, keyElementsReadableByATS=Essential data such as contact information and current position are clear and well-placed. However, slightly increasing the prominence of industry-specific terms could further enhance ATS compatibility.}, impact={feedback=The resume highlights a breadth of experience but falls short on detailed quantification of achievements. More specific numbers and percentages would clearly convey the applicant's impact in their roles., score=64, spellCheck=No spelling errors were found, indicating good attention to detail in this aspect., bulletPointsUsage=Bullet points are effectively used but are densely packed with information. Consider breaking some into simpler, more digestible points to increase emphasis., weakActionVerbs=The action verbs used are sometimes weak and vague. Stronger verbs like 'transformed' or 'enhanced' could add more dynamism to the descriptions., scale=100, quantifyingImpact=Achievements are described but lack quantifiable data. Including figures, like 'reduced test time by 30%', would significantly improve impact perception., repetitionAvoidance=There is some noticeable repetition in the bullet points, such as recurring phrases instead of varied descriptions. Try to diversify language to keep the reader engaged., accomplishmentLanguage=The resume includes accomplishment-oriented language, though it can be further strengthened by specifying the outcomes of projects or tasks.}, crispness={feedback=The resume is well-detailed but slightly verbose, particularly in its work experience descriptions. A more concise version can increase impact and retain reader interest., resumeLength=The length is appropriate for the level of experience but could benefit from trimming redundant information to maintain reader engagement., score=62, bulletPointsCount=There is a high count of bullet points, reflecting a wide range of responsibilities. Prioritizing key accomplishments could enhance focus and readability., fillerWords=The content occasionally includes filler words that can be removed to convey a stronger, more direct message., bulletPointLength=Bullet points tend to be lengthy, which can dilute the main points. Shortening these will help emphasize important information., scale=100}, qualityAddOn={feedback=The resume avoids common buzzwords effectively but still uses some broad phrases that could be replaced with specific examples. Date formatting is consistent, improving the document's professional appearance., score=66, buzzwordsCliches=While generally avoiding clichés, terms like 'team player' could be substituted with specific contributions or outcomes within a team setting., datesFormatting=Dates are formatted consistently, enhancing clarity and professionalism. This consistency aids in showcasing a clear career timeline., activeVoice=Active voice is predominantly used, which makes the resume more engaging and direct., scale=100, personalPronounsUsage=The resume successfully avoids personal pronouns, maintaining a formal tone. This aligns well with professional resume standards.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T11:51:00.741069, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 11:51:00, id=fb004e8e-4d13-45ed-873c-0c387db61d7f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=20, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=20}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 11:50:12, status=no-answer}

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Context Details
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