Call Details
Bolna ID:
2632e2bc-aa89-4097-848b-6610b7a9898b
Phone: +919311735610
From: +918035316264
Status: completed
Processing: COMPLETED
Duration: 91.70s
Cost: ₹17.06
Hangup Details
Hangup By: Callee
Reason: Call recipient hungup
Timestamps
Started:
2025-10-10 14:31:09
Ended:
Not set
Last Processed:
2025-10-10 14:35:10
Last Retry At:
2025-10-10 14:35:10
Next Retry Scheduled:
2025-10-10 14:38:13
Next Call Scheduled:
2025-10-10 14:38:13
Call Timeline 10
Call History (Raw Callbacks) 5
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user: hello
assistant: Hi Mahendra, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user: yes
assistant: Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user: yes
assistant: Thanks for confirming! You have around ten years of experience, right?
user: yes
assistant: What kind of roles are you targeting, Mahendra?
user: it support
assistant: Got it, IT support roles. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user: no it is not identified
assistant: No worries! ATS is software that helps HR shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
user: okay
assistant: I see your resume scored sixty out of one hundred. Anything below eighty is poor for ATS. So, even if you’re qualified
user: no
assistant: Are you getting
user: no no no no
assistant: Are you customizing your resume for every job or using the same one for all applications?
user: no thank you
assistant: Mahendra
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user: hello
assistant: Hi Mahendra, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user: yes
assistant: Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user: yes
assistant: Thanks for confirming! You have around ten years of experience, right?
user: yes
assistant: What kind of roles are you targeting, Mahendra?
user: it support
assistant: Got it, IT support roles. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user: no it is not identified
assistant: No worries! ATS is software that helps HR shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
user: okay
assistant: I see your resume scored sixty out of one hundred. Anything below eighty is poor for ATS. So, even if you’re qualified
user: no
assistant: Are you getting
user: no no no no
assistant: Are you customizing your resume for every job or using the same one for all applications?
user: no thank you
assistant: Mahendra
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This approach should be maintained to ensure a consistent tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T09:01:15.38849, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 09:01:15, id=2632e2bc-aa89-4097-848b-6610b7a9898b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=20, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=20}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 09:01:10, status=ringing}
{created_at_str=2025-10-10 09:01:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T09:01:10.932908, scheduled_at=2025-10-10T09:01:10.932882, custom_extractions=null, telephony_data={duration=0.0, to_number=+919311735610, provider_call_id=e62525ec-3aec-41b3-835b-d1c196fda238, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919311735610, recipient_data={recipient_phone_number=null, review_completed=2025-10-10 14:20:24, callback_request_id=null, is_callback=null, fullName=Mahendra, resume_review_id=68e8c8939f941c720e701a4f, reviewDetails={overallScore={score=60, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is generally clear, but there's room for improvement in the sequence. Ensure each experience entry follows reverse chronological order to showcase recent accomplishments., score=63, readability=The resume is quite readable, but slight adjustments with white spaces could enhance its readability. Consider restructuring sections for better flow and smoother visual consumption., essentialSectionsPresence=The essential sections like Work Experience, Education, and Professional Summary are present, which is commendable. However, there's room to integrate skills more prominently within relevant sections for better impact., scale=100}, atsReadabilityScore={feedback=The resume is fairly ATS-compatible but includes some structural inconsistencies that could hinder parsing. Ensure key sections such as Work Experience and Skills are easily identifiable with standard headers., score=64, scale=100, keyElementsReadableByATS=Key elements, including contact information and recent roles, are clearly presented, aiding ATS compatibility. Expanding industry keywords throughout can further improve the success rate with ATS systems.}, impact={feedback=The resume makes effective use of bullet points; however, it's lacking in quantifiable achievements. Consider incorporating more metrics to better demonstrate your contributions and impact., score=60, spellCheck=Spelling and grammar seem consistent throughout the resume. A thorough review for any overlooked errors would ensure clarity and professionalism., bulletPointsUsage=Bullet points are used consistently, which aids in clarity and readability. Nonetheless, some bullets could benefit from being more concise and impactful., weakActionVerbs=Some action verbs could be stronger to more vividly depict responsibilities and achievements. Consider revising certain entries with more dynamic verbs to better capture your role impact., scale=100, quantifyingImpact=The description of roles lacks quantitative details, such as percentages or numbers, that could highlight achievements. Including specific metrics would enhance the impact., repetitionAvoidance=There is some degree of repetitive action verbs, which can dilute the effectiveness of the descriptions. Aim to diversify the verb usage to maintain reader engagement., accomplishmentLanguage=The resume often states responsibilities rather than accomplishments, which reduces potential impact. Reframing phrases to highlight what was achieved as a result of your actions will strengthen the document.}, crispness={feedback=While the resume's length aligns with professional standards, there is room for tightening bullet points. Avoid overly verbose descriptions that detract from the crispness of the presentation., resumeLength=The resume's length seems proportionate to the experience level; however, focusing on conciseness could streamline the details. More succinct information presentation would maintain reader interest without overwhelming., score=55, bulletPointsCount=There is a notable count of bullet points, which helps convey a detailed account of experience. Optimizing the use of only essential information per point could reduce clutter and enhance digestibility., fillerWords=There is some presence of filler words that add unnecessary length to descriptions. Identifying and eliminating these can make the document more polished and direct., bulletPointLength=Certain bullet points are lengthy, decreasing the overall crispness of the document. Break down complex details into simpler, shorter statements for better engagement and clarity., scale=100}, qualityAddOn={feedback=There are numerous uses of generic terms and potential clichés that should be replaced with specific examples. Personal pronouns are commendably avoided, maintaining a professional tone., score=58, buzzwordsCliches=The use of common buzzwords and clichés is noticeable, which can detract from unique professional presentation. Replacing these with industry-specific terminology is recommended., datesFormatting=Date formatting remains inconsistent in some sections, which can cause UX issues. Consistent date presentation enhances clarity and aids ATS parsing., activeVoice=The document largely utilizes an active voice, strengthening its persuasive power. Continue to prioritize active language to maintain reader engagement., scale=100, personalPronounsUsage=The resume correctly avoids personal pronouns, adhering to traditional professional standards. This approach should be maintained to ensure a consistent tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T09:01:14.029419, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 09:01:14, id=2632e2bc-aa89-4097-848b-6610b7a9898b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=20, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=20}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 09:01:10, status=initiated}
Context Details
{recipient_phone_number=+919311735610, recipient_data={recipient_phone_number=null, review_completed=2025-10-10 14:20:24, callback_request_id=null, is_callback=null, fullName=Mahendra, resume_review_id=68e8c8939f941c720e701a4f, parentBolnaId=null, attemptType=null}, resume_review_id=null}