Call Details

Bolna ID: 7c24f703-d3a3-494e-a41c-024d763154ca

Phone: +918879364042

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 351.00s

Cost: ₹51.67

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-10-10 12:31:13

Ended:
Not set

Last Processed:
2025-10-10 12:35:11

Last Retry At:
2025-10-10 12:35:11

Next Retry Scheduled:
2025-10-10 12:42:33

Next Call Scheduled:
2025-10-10 12:42:33

Call Timeline 11
2025-10-10 12:31:14
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-10 12:31:16
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 12:31:18
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 12:31:26
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 12:34:09
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-10 12:34:09}
2025-10-10 12:35:11
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-10 12:35:11}
2025-10-10 12:37:33
COMPLETED MAIN
CALLBACK_UPDATE
₹45.67
Duration: 349.60s
2025-10-10 12:37:33
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-10 12:37:33
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-10 12:37:36
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68e8b0b839dede6e5ba02802, scheduled_for=2025-10-10T13:07:36.879648084}
2025-10-10 12:37:39
COMPLETED MAIN
CALLBACK_UPDATE
₹51.67
Duration: 349.60s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Needs Time to Decide, disposition_3=Requested Follow-up Call}}}
Call History (Raw Callbacks) 5

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This aspect of style is appropriately managed.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Vishakha?
user:  yes
assistant:  Hi Vishakha, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes yes tell me
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  no no i'm looking out for a job change right now
assistant:  Got it, Vishakha. You have around ten years of experience, right?
user:  yes
assistant:   What kind of roles are you targeting?
user:  right now i am in a parent
assistant:   Sorry, Vishakha, could you please repeat that? I didn’t quite catch it.
user:  right now i'm working as in payroll in a dc
assistant:   Thanks
user:  so working with a tata and hypersmitted private limited
assistant:   Nice! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  no i didn't get about it actually
assistant:   No worries! ATS is software HR uses to shortlist profiles based on job descriptions. If your resume isn’t ATS-friendly, it might get rejected before a human even sees it. Makes sense?
user:  ok got it
assistant:   Your resume scored fifty eight point six out of one hundred. Anything below eighty is poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  right actually this is a first time experience ats so
assistant:    That’s why it’s tricky, Vishakha. Are you customizing your resume for each job or using the same one for all?
user:  i'm using the same one for all
assistant:   Hmm, that’s why calls are low. Your resume needs the right keywords for each job to pass ATS. Does that make sense?
user:  yes yes got it got it
assistant:    Your CV should act like a magnet, highlighting skills and achievements for the role you want. Without the right keywords, recruiters won’t see you, even if you’re perfect for the job. Agree?
user:  right
assistant:    So, two things: your resume might miss keywords to pass ATS, and your job search method might not be the best. Want me to explain?
user:  yeah yeah you can explain me
assistant:    There are two job markets: open, with regular postings, and closed, with senior roles not open to all. Were you aware of this?
user:  yeah i'm aware about this
assistant:    Great! Ninety percent of hiring at your level is done by consultants who use ATS or keyword matching. That’s why an ATS-friendly resume with the right keywords is a must. Makes sense?
user:  got it
assistant:   Would you like to know how Outspark has helped over two lakh people, including CEOs and VPs, get more visible to recruiters and land calls from companies like Amazon and Uber?
user:  hello your voice is your voice is breaking so
assistant:  I’m a Resume
user:  i didn't get you what you
assistant:   I’m a Resume Sales AI Agent, but I can connect you to a human right now if you prefer.
user:  can you please disconnect the human
assistant:   Sure, Vishakha! Let me continue. Outspark has helped over two lakh professionals, including senior leaders, get noticed by top companies. Interested to hear how we can help you too?
user:  please please please explain me
assistant:    We offer ten ATS-friendly resumes, ten tailored cover letters, and ten interview prep kits. Each resume is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. Clear so far?
user:  ok
assistant:    We also include two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Want to know more?
user:  yeah yeah
assistant:    The LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to stay active and relevant. What do you think this package should cost, Vishakha?
user:  at least nine point five
assistant:    That’s a good guess! Actually, this whole package is valued over ten thousand rupees, but for a limited time, we offer it at a big discount. Want to know the special price?
user:  tell me
assistant:    You can get everything for just rupees two thousand plus GST, but this offer lasts only three days. Serious about your career? Shall I send you the payment link?
user:  right ma'am i am not able to pay that much amount because i'm just
assistant:    I get it, Vishakha. But think—applying with one resume won’t work. You need customized resumes to pass ATS and get calls. This small investment can really boost your chances. Can we find a way to make it work?
user:  i know i understood just allow some time to think about it so i can
assistant:    Sure, Vishakha! When
user:  invest in that
assistant:    When would be a good time to call you back and discuss this with a Senior Resume Sales Expert?
user:  by tomorrow for the same time
assistant:    Perfect, Vishakha! I’ll schedule a call for tomorrow around this time. Looking forward to helping you then!
assistant: Call will now disconnect
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Anita then introduced Outspark's services, which include creating tailored resumes, cover letters, and LinkedIn profile enhancements. The package was offered at a discounted price of 2,000 rupees plus GST, but Vishakha expressed concern about the cost and requested time to think it over. They agreed to schedule a follow-up call for the next day at the same time to discuss further. The call ended with Anita confirming the appointment., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Needs Time to Decide", "disposition_3": "Requested Follow-up Call"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Needs Time to Decide, disposition_3=Requested Follow-up Call}}}, smart_status=rescheduled, conversation_duration=349.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=4045, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=20}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=190, input=1184}, azure_gpt-4_1-mini={output=894, input=94705}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=190, input=1184, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=894, input=94705, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=189, input=97509, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 07:01:14, status=completed}

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However, the contact information and miscellaneous sections such as Personal Information could be better organized for a more professional presentation., score=68, readability=Overall, the resume's structure contributes to good readability with clear headings and bullet-point lists. However, more spacing between sections would improve readability and separation between different content areas., essentialSectionsPresence=Essential sections are present and appropriately titled, making it easier to navigate between different parts of the resume. However, non-essential information like 'Personal Information' may distract from the professional tone and could be condensed or removed., scale=100}, atsReadabilityScore={feedback=The resume aligns fairly well with ATS readability, featuring key elements like contact information in plain text. Minor adjustments in formatting and keyword variations could optimize the ATS compatibility further., score=65, scale=100, keyElementsReadableByATS=Key elements such as name, position titles, and contact info are presented in a straightforward manner that benefits ATS systems. However, incorporating more relevant industry keywords will aid in further improving ATS compatibility.}, impact={feedback=The use of bullet points is generally effective, but many lack specificity and quantifiable outcomes, which weakens impact. There's minimal use of strong action verbs, and the repetitive use of verbs hampers the persuasiveness of accomplishments., score=57, spellCheck=There are no glaring spelling errors, but attention to small inconsistencies, such as 'Handly' instead of 'Handle,' enhances professionalism. Proofreading the document with spell-check tools can ensure error-free content., bulletPointsUsage=Bullet points are used effectively to separate details and make the information digestible. Nevertheless, these points are often too verbose and lack succinctness that could enhance the reader's engagement., weakActionVerbs=The presence of weak action verbs like 'Handled' often fails to fully capture the scope of accomplishments. Substituting with stronger verbs such as 'Orchestrated' or 'Spearheaded' could better articulate responsibilities and achievements., scale=100, quantifyingImpact=The resume needs more quantifiable achievements like specific numbers or percentages to demonstrate the impact of actions taken. Statements such as 'Handled Payroll for 400+ employees' benefit from quantified impact descriptions to better convey success., repetitionAvoidance=There's significant repetition of phrases like 'Managed' and 'Handled,' which diminishes the overall impact of reported achievements. Diversifying language to avoid redundancy would strengthen report content., accomplishmentLanguage=While some accomplishment-oriented language is used, it lacks depth and specificity. Enhancing statements with clearer outcomes or results would add more weight to described experiences.}, crispness={feedback=The resume is quite verbose and extends into multiple pages, which is excessive for the candidate's level of experience. Bullet points need to be sharper and more concise, with some containing redundant information that can be omitted., resumeLength=The current resume length exceeds what is necessary for a mid-level professional, contributing to unnecessary detail. Paring down each section and focusing on key achievements would result in a more succinct presentation., score=51, bulletPointsCount=Excessive bullet points dilute the impact of stronger ones, suggesting a need for selective focus on critical achievements. Focusing rather on quality over quantity can steer this resume towards clarity and impact., fillerWords=The resume contains filler words that obscure clarity and dilute impact, such as frequent use of 'including.'. A reduction of filler words is necessary to focus on key strengths and accomplishments., bulletPointLength=Many bullet points are lengthy, containing multiple thoughts that should be split for clarity and impact. Ensuring each bullet point communicates a single key idea would enhance crispness., scale=100}, qualityAddOn={feedback=The resume frequently uses business buzzwords that offer little substantive value, hindering its overall quality. Date formatting is inconsistent, and healthcare pronouns occasional detract from professional tone, impacting fluidity and style., score=52, buzzwordsCliches=Buzzwords like 'results-driven' and 'valuable insights' are overly general and should be avoided. Instead, provide tangible results or specific examples where results were achieved to enhance authenticity., datesFormatting=Date formatting is inconsistent, seen through varied styles (e.g., '08/2019-07/2022' and '07/22 - 11/24'). Standardizing formats throughout provides clarity and maintains a professional appearance., activeVoice=While active voice is used appropriately at times, passive constructions are evident in statements like 'was managed by.' Consistently applying active voice enhances directness and engagement., scale=100, personalPronounsUsage=There is minimal use of personal pronouns, which is excellent for a professional resume aiming to maintain an objective tone. This aspect of style is appropriately managed.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Vishakha?
user:  yes
assistant:  Hi Vishakha, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes yes tell me
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  no no i'm looking out for a job change right now
assistant:  Got it, Vishakha. You have around ten years of experience, right?
user:  yes
assistant:   What kind of roles are you targeting?
user:  right now i am in a parent
assistant:   Sorry, Vishakha, could you please repeat that? I didn’t quite catch it.
user:  right now i'm working as in payroll in a dc
assistant:   Thanks
user:  so working with a tata and hypersmitted private limited
assistant:   Nice! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  no i didn't get about it actually
assistant:   No worries! ATS is software HR uses to shortlist profiles based on job descriptions. If your resume isn’t ATS-friendly, it might get rejected before a human even sees it. Makes sense?
user:  ok got it
assistant:   Your resume scored fifty eight point six out of one hundred. Anything below eighty is poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  right actually this is a first time experience ats so
assistant:    That’s why it’s tricky, Vishakha. Are you customizing your resume for each job or using the same one for all?
user:  i'm using the same one for all
assistant:   Hmm, that’s why calls are low. Your resume needs the right keywords for each job to pass ATS. Does that make sense?
user:  yes yes got it got it
assistant:    Your CV should act like a magnet, highlighting skills and achievements for the role you want. Without the right keywords, recruiters won’t see you, even if you’re perfect for the job. Agree?
user:  right
assistant:    So, two things: your resume might miss keywords to pass ATS, and your job search method might not be the best. Want me to explain?
user:  yeah yeah you can explain me
assistant:    There are two job markets: open, with regular postings, and closed, with senior roles not open to all. Were you aware of this?
user:  yeah i'm aware about this
assistant:    Great! Ninety percent of hiring at your level is done by consultants who use ATS or keyword matching. That’s why an ATS-friendly resume with the right keywords is a must. Makes sense?
user:  got it
assistant:   Would you like to know how Outspark has helped over two lakh people, including CEOs and VPs, get more visible to recruiters and land calls from companies like Amazon and Uber?
user:  hello your voice is your voice is breaking so
assistant:  I’m a Resume
user:  i didn't get you what you
assistant:   I’m a Resume Sales AI Agent, but I can connect you to a human right now if you prefer.
user:  can you please disconnect the human
assistant:   Sure, Vishakha! Let me continue. Outspark has helped over two lakh professionals, including senior leaders, get noticed by top companies. Interested to hear how we can help you too?
user:  please please please explain me
assistant:    We offer ten ATS-friendly resumes, ten tailored cover letters, and ten interview prep kits. Each resume is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. Clear so far?
user:  ok
assistant:    We also include two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Want to know more?
user:  yeah yeah
assistant:    The LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to stay active and relevant. What do you think this package should cost, Vishakha?
user:  at least nine point five
assistant:    That’s a good guess! Actually, this whole package is valued over ten thousand rupees, but for a limited time, we offer it at a big discount. Want to know the special price?
user:  tell me
assistant:    You can get everything for just rupees two thousand plus GST, but this offer lasts only three days. Serious about your career? Shall I send you the payment link?
user:  right ma'am i am not able to pay that much amount because i'm just
assistant:    I get it, Vishakha. But think—applying with one resume won’t work. You need customized resumes to pass ATS and get calls. This small investment can really boost your chances. Can we find a way to make it work?
user:  i know i understood just allow some time to think about it so i can
assistant:    Sure, Vishakha! When
user:  invest in that
assistant:    When would be a good time to call you back and discuss this with a Senior Resume Sales Expert?
user:  by tomorrow for the same time
assistant:    Perfect, Vishakha! I’ll schedule a call for tomorrow around this time. Looking forward to helping you then!
assistant: Call will now disconnect
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Anita then introduced Outspark's services, which include creating tailored resumes, cover letters, and LinkedIn profile enhancements. The package was offered at a discounted price of 2,000 rupees plus GST, but Vishakha expressed concern about the cost and requested time to think it over. They agreed to schedule a follow-up call for the next day at the same time to discuss further. The call ended with Anita confirming the appointment., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=349.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=4045, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=20}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=190, input=1184}, azure_gpt-4_1-mini={output=894, input=94705}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=190, input=1184, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=894, input=94705, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=189, input=97509, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 07:01:14, status=call-disconnected}

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Context Details
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