Call Details

Bolna ID: e505afbc-ef14-4012-8c23-e6a7784d12cc

Phone: +918355997327

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-10 11:46:30

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-10 11:58:15

Next Call Scheduled:
2025-10-10 11:58:15

Call Timeline 14
2025-10-10 11:46:31
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-10 11:46:33
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 11:46:34
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 11:47:04
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 11:47:04
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-10 11:47:04
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-10 11:52:21
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=adc28a33-1850-4446-bfb2-5b974ff66d37}
2025-10-10 11:53:15
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=adc28a33-1850-4446-bfb2-5b974ff66d37, status=NO_ANSWER, attempt_no=1}
2025-10-10 11:53:15
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: NO_ANSWER, attempt_no=2}
2025-10-10 11:53:15
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=adc28a33-1850-4446-bfb2-5b974ff66d37}
2025-10-10 11:58:22
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=0ee49a42-e763-4439-a88f-016a370f607d}
2025-10-10 11:58:52
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=0ee49a42-e763-4439-a88f-016a370f607d, status=BUSY, attempt_no=2}
2025-10-10 11:58:52
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-10 11:58:52
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=0ee49a42-e763-4439-a88f-016a370f607d}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-10 06:22:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T06:22:21.580486, scheduled_at=2025-10-10T06:22:21.580456, custom_extractions=null, telephony_data={duration=0.0, to_number=+918355997327, provider_call_id=8f416b51-25d3-41ed-854a-af72ffb44e84, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+918355997327, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e505afbc-ef14-4012-8c23-e6a7784d12cc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T06:23:14.879169, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 06:23:14, id=adc28a33-1850-4446-bfb2-5b974ff66d37, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 06:22:21, status=no-answer}

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{created_at_str=2025-10-10 06:16:30, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T06:16:30.879997, scheduled_at=2025-10-10T06:16:30.879971, custom_extractions=null, telephony_data={duration=0.0, to_number=+918355997327, provider_call_id=711620e7-2c8e-4976-ac39-3b61b6b330d6, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918355997327, recipient_data={recipient_phone_number=null, review_completed=2025-10-10 11:36:19, callback_request_id=null, is_callback=null, fullName=SANGEETA, resume_review_id=68e8a21e18c34103788d39c5, reviewDetails={overallScore={score=62, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is well-structured with clearly defined sections such as Professional Experience and Education. However, the Experience section should use reverse chronological order to prioritize recent accomplishments, which can enhance readability., score=65, readability=The layout is mostly readable but could be improved by using a more reader-friendly font size and style. Ensure that section headings are distinct, making it easier for ATS systems and recruiters to navigate the resume., essentialSectionsPresence=Essential sections like Professional Summary, Experience, and Education are present, contributing to the resume's completeness. The inclusion of Core Competencies adds value, highlighting the candidate's skills., scale=100}, atsReadabilityScore={feedback=The resume generally aligns with ATS requirements, enhancing its compatibility with automated systems. Focus on improving keyword relevance to further boost ATS score., score=65, scale=100, keyElementsReadableByATS=Key sections such as contact information, job history, and education are adequately formatted for ATS readability. Always ensure key elements have clear labels and utilize standard formats.}, impact={feedback=The resume employs bullet points effectively, making achievements more digestible. However, more quantifiable data can optimize impact., score=62, spellCheck=The document appears to be free of spelling errors, contributing to a professional presentation. Maintaining this level of accuracy is crucial for making a good impression., bulletPointsUsage=The use of bullet points in the resume is effective, breaking down duties and achievements concisely for better understanding. Consider maintaining consistency in the style and punctuation of these bullet points., weakActionVerbs=While the resume uses strong action verbs in several places, there are some instances where more dynamic verbs could make achievements more compelling. Consider revising sections to make verbs more impactful., scale=100, quantifyingImpact=Some achievements are quantified, which is excellent for demonstrating impact. More instances of quantification across different roles would further bolster the document's impact., repetitionAvoidance=There is minimal repetition within the text, which aids in holding the reader's attention. However, ensure varied language to showcase different skills and accomplishments across roles., accomplishmentLanguage=Accomplishment-oriented language is used effectively, underlining career achievements well. Greater emphasis can be placed on results for some positions to amplify this effect.}, crispness={feedback=The resume is concisely written, but some sections could be more precise and succinct. Aim for brevity to convey information more powerfully., resumeLength=While the resume length is appropriate, some entries can be trimmed without losing critical information. Keeping the content concise will engage both ATS systems and human readers more effectively., score=58, bulletPointsCount=The overall number of bullet points is adequate, balancing detail with digestibility. Strive for uniformity in the number of bullet points across similar sections for consistency., fillerWords=There are few filler words, which supports clear communication. Continually revisiting sentences for brevity ensures the strongest possible delivery of information., bulletPointLength=Some bullet points could be shortened to improve the resume's crispness. Excessively long points might overwhelm readers and obscure key information., scale=100}, qualityAddOn={feedback=The resume is mostly devoid of buzzwords and employs stylistic choices well. Consistent use of active voice throughout enhances clarity and engagement., score=60, buzzwordsCliches=Common buzzwords are mostly avoided, providing a clearer picture of the candidate's qualifications. Reducing remaining clichés would further refine the professional tone., datesFormatting=Dates are formatted consistently, aiding readability and comprehension. Continue using this approach to sustain clarity and professionalism in presentation., activeVoice=Active voice is consistently used, making the document engaging to read. Continued emphasis on this style will better highlight the candidate's proactive accomplishments., scale=100, personalPronounsUsage=The resume appropriately avoids personal pronouns, maintaining a professional tone. 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