Call Details

Bolna ID: d562d26f-21e8-445b-ab9b-f1e07bc38f05

Phone: +919873563581

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-10 10:18:22

Ended:
Not set

Last Processed:
2025-10-10 10:29:21

Last Retry At:
2025-10-10 10:29:21

Next Retry Scheduled:
2025-10-10 10:23:59

Next Call Scheduled:
2025-10-10 10:23:59

Call Timeline 14
2025-10-10 10:18:23
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-10 10:18:26
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:18:28
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:18:59
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:18:59
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-10 10:18:59
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-10 10:24:21
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=070ab9c1-2645-48ce-9570-e27e645fb70d}
2025-10-10 10:27:29
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=070ab9c1-2645-48ce-9570-e27e645fb70d, status=COMPLETED, attempt_no=1}
2025-10-10 10:27:29
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=070ab9c1-2645-48ce-9570-e27e645fb70d, attempt_no=1, reason=Retry attempt succeeded}
2025-10-10 10:27:29
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=070ab9c1-2645-48ce-9570-e27e645fb70d}
2025-10-10 10:27:41
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=070ab9c1-2645-48ce-9570-e27e645fb70d, status=COMPLETED, attempt_no=1}
2025-10-10 10:27:41
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=070ab9c1-2645-48ce-9570-e27e645fb70d, attempt_no=1, reason=Retry attempt succeeded}
2025-10-10 10:27:41
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=070ab9c1-2645-48ce-9570-e27e645fb70d}
2025-10-10 10:29:21
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-10 10:29:21, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  aló
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yes tell me
assistant:  I see you checked your resume score today. Are you looking for a job change or just updating your resume?
user:  no i'm looking for new job
assistant:  Great! You have around ten years of experience, right? What kind of roles are you targeting?
user:  in retail we have ing a store manager and
assistant:   Got it, store manager in retail. Are you aware of ATS, the software that filters resumes before HR sees them?
user:  sorry i didn't understand currently मेघन
assistant:   No worries! ATS is software that screens resumes to pick the best fit for a job. If your resume isn’t ATS-friendly, it might get rejected before HR even sees it. Makes sense?
user:  okay so how to make this type of resume resume
assistant:   I can’t help rewrite resumes, but I can tell you Outspark’s service creates ATS-friendly, job-customized resumes that get noticed. Want to hear how it works?
user:  okay how it works
assistant:   We create ten ATS-friendly resumes tailored for different roles you want. Plus, ten cover letters and interview prep kits. You get lifetime access to edit and download in twenty-five templates. Interested?
user:  ok
assistant:   Awesome! We also offer
user:  yes what is the charge
assistant:   The full package is usually over ten thousand rupees, but right now, you can get it for just two thousand plus GST. This offer lasts three days only. Want me to send the payment link?
user:  no can you please tell me the resume
assistant:   I get it, but one resume won’t cut it. You need to customize for each job to pass ATS filters and get calls. Want me to connect you with a senior expert to explain more?
user:  resume and pamphlet or what you have something else
assistant:    We offer resumes, cover letters, interview
user:  yes yes yes yes can you please can you please send the i mean transfer the call from someone to assist me
assistant:  Sure! I’ll connect you to a senior expert right now. Please hold on for a moment.
user:  शौकिल जी
assistant:    Sorry, I didn’t catch that. Could you please repeat?
user:  yeah yeah what repeat
assistant:    I just wanted to confirm, do you want me to connect you to a senior expert now?
user:  yes yes please disconnect this
assistant:    Great! Connecting you now. Have a good chat!
assistant: Call will now disconnect
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The user expressed interest in learning how to create such a resume, and Anita offered Outspark's service, which includes ten tailored resumes, cover letters, and interview prep kits for a promotional price of two thousand rupees plus GST. However, the user declined the offer and requested assistance from a senior expert instead. Anita agreed to connect the user with a senior expert and confirmed the disconnection of the call to facilitate the transfer., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Wants to speak with expert", "disposition_3": "Transferred to senior expert"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Wants to speak with expert, disposition_3=Transferred to senior expert}}}, smart_status=dropped, conversation_duration=161.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=1884, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=162, input=574}, azure_gpt-4_1-mini={output=418, input=29710}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=162, input=574, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=418, input=29710, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=105, input=33378, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 04:54:21, status=completed}

{created_at_str=2025-10-10 04:54:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=20.62, batch_id=null, cost_breakdown={synthesizer=18.84, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=18.84}, llm=1.777, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.019000000000000003, extraction=0, conversation=1.257, hangup=0.501}}, created_at=2025-10-10T04:54:21.179587, scheduled_at=2025-10-10T04:54:21.179552, custom_extractions=null, telephony_data={duration=0.0, to_number=+919873563581, provider_call_id=9fe7d5c5-0cfb-49b0-a265-9cf8658e2455, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919873563581, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d562d26f-21e8-445b-ab9b-f1e07bc38f05, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  aló
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yes tell me
assistant:  I see you checked your resume score today. Are you looking for a job change or just updating your resume?
user:  no i'm looking for new job
assistant:  Great! You have around ten years of experience, right? What kind of roles are you targeting?
user:  in retail we have ing a store manager and
assistant:   Got it, store manager in retail. Are you aware of ATS, the software that filters resumes before HR sees them?
user:  sorry i didn't understand currently मेघन
assistant:   No worries! ATS is software that screens resumes to pick the best fit for a job. If your resume isn’t ATS-friendly, it might get rejected before HR even sees it. Makes sense?
user:  okay so how to make this type of resume resume
assistant:   I can’t help rewrite resumes, but I can tell you Outspark’s service creates ATS-friendly, job-customized resumes that get noticed. Want to hear how it works?
user:  okay how it works
assistant:   We create ten ATS-friendly resumes tailored for different roles you want. Plus, ten cover letters and interview prep kits. You get lifetime access to edit and download in twenty-five templates. Interested?
user:  ok
assistant:   Awesome! We also offer
user:  yes what is the charge
assistant:   The full package is usually over ten thousand rupees, but right now, you can get it for just two thousand plus GST. This offer lasts three days only. Want me to send the payment link?
user:  no can you please tell me the resume
assistant:   I get it, but one resume won’t cut it. You need to customize for each job to pass ATS filters and get calls. Want me to connect you with a senior expert to explain more?
user:  resume and pamphlet or what you have something else
assistant:    We offer resumes, cover letters, interview
user:  yes yes yes yes can you please can you please send the i mean transfer the call from someone to assist me
assistant:  Sure! I’ll connect you to a senior expert right now. Please hold on for a moment.
user:  शौकिल जी
assistant:    Sorry, I didn’t catch that. Could you please repeat?
user:  yeah yeah what repeat
assistant:    I just wanted to confirm, do you want me to connect you to a senior expert now?
user:  yes yes please disconnect this
assistant:    Great! Connecting you now. Have a good chat!
assistant: Call will now disconnect
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The user expressed interest in learning how to create such a resume, and Anita offered Outspark's service, which includes ten tailored resumes, cover letters, and interview prep kits for a promotional price of two thousand rupees plus GST. However, the user declined the offer and requested assistance from a senior expert instead. Anita agreed to connect the user with a senior expert and confirmed the disconnection of the call to facilitate the transfer., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=161.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=1884, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=162, input=574}, azure_gpt-4_1-mini={output=418, input=29710}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=162, input=574, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=418, input=29710, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=105, input=33378, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 04:54:21, status=call-disconnected}

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