Call Details

Bolna ID: 7ca975c2-33a1-44ad-9417-2500feb361ba

Phone: +919849789769

From: N/A

Status: completed

Processing: COMPLETED

Duration: 224.80s

Cost: ₹31.65

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-10 10:19:21

Last Retry At:
2025-10-10 10:19:21

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-10 10:13:21
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-10 10:13:22
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:13:23
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:13:50
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:17:50
COMPLETED MAIN
CALLBACK_UPDATE
₹27.65
Duration: 224.80s
2025-10-10 10:17:52
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68e88ff8290a6d68b1ccde61, scheduled_for=2025-10-10T10:47:52.979045261}
2025-10-10 10:17:57
COMPLETED MAIN
CALLBACK_UPDATE
₹31.65
Duration: 224.80s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-Up, disposition_2=Scheduled Call, disposition_3=Next week Monday at eleven}}}
2025-10-10 10:19:21
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-10 10:19:21, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-10 04:43:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=31.65, batch_id=null, cost_breakdown={synthesizer=25.15, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=25.15}, llm=2.504, transfer_cost=0.0, platform=4.0, transcriber_breakdown={analytics=0, conversation=0.0}, network=3.7, llm_breakdown={analytics=0, summarization=0.023, extraction=0, conversation=1.831, hangup=0.65}}, created_at=2025-10-10T04:43:21.276146, scheduled_at=2025-10-10T04:43:21.276081, custom_extractions=null, telephony_data={duration=226.0, to_number=+919849789769, provider_call_id=08e6aa87-e727-4e1a-ba64-20dc8afcbddf, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/55649b4c-951f-4195-af58-58b9855de92a.mp3, provider=plivo, hangup_provider_code=4010, from_number=+918035316264, call_type=outbound, hangup_by=Plivo, hangup_reason=End of inputs from Bolna}, context_details={recipient_phone_number=+919849789769, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8ee05126-4dad-43de-b5e0-2acdb69d7c54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  uh-huh
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  अमृता जी मन चापची
assistant:  Samajh nahi aaya, kya aap thoda repeat kar sakti hain?
user:  yeah i'm looking for the job chain and the resume chain as well both
assistant:  That’s smart! You have ten years of experience, right? What kind of roles are you targeting?
user:  yeah
assistant:   Could you please tell me what roles you are aiming for?
user:  cyber security
assistant:   Nice choice! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  i'm not able stop this at least i have seen the
assistant:   No worries
user:  some of linkedin
assistant:  Got it! ATS is like a gatekeeper for recruiters. If your resume isn’t ATS-friendly, it might not even reach them. Your LinkedIn is good, but your resume needs to pass that first test. Does that make sense?
user:  yes
assistant:   Perfect! I see your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with this resume?
user:  no i'm not breaking
assistant:   Hmm, are you customizing your resume for each job or using the same one for all?
user:  this goes to my thing i could share in the rows of objects
assistant:   Sorry, I didn’t get that. Could you please repeat?
user:  i'm just customizing
assistant:   That
user:  have also responsibilities like each applicant and each applying the job
assistant:  Got it! But even with customization, if your resume lacks the right keywords, ATS might still reject it. Want to know how Outspark can fix that and boost your calls?
user:  yes
assistant:   Awesome! We help over two lakh pros, including CEOs and VPs, get noticed by top companies like Amazon and Uber. Interested to hear how?
user:  yes
assistant:   Great! We provide ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. Sound good so far?
user:  yeah
assistant:    Plus, we offer two LinkedIn services: a detailed profile review and a 14-day organic posting calendar to boost your visibility. Want to hear more?
user:  yeah
assistant:    Our Post Buddy service suggests exactly what to post, when, and how, with hashtags and comments to make you stand out. What do you think this whole package should cost?
user:  be six k
assistant:   Six thousand sounds fair, but here’s the deal — this full package is usually over ten thousand rupees, but right now, we’re offering it at just two thousand plus GST for three days. Interested?
user:  tuesday
assistant:    Tuesday works! What time should I call you back then to discuss this with a Senior Resume Expert?
user:  someone that
assistant:   Sorry, I didn’t catch that. Could you please repeat?
user:  next week monday at eleven o'clock
assistant:   Perfect! I’ll schedule a call for next week Monday at eleven. Looking forward to helping you boost your career!
assistant: Call will now disconnect
, updated_at=2025-10-10T04:47:56.072678, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 04:47:56, id=7ca975c2-33a1-44ad-9417-2500feb361ba, campaign_id=null, summary=The conversation was between a user and an agent regarding the user's job search and resume improvement. The agent initiated the call by confirming the user's interest in checking their resume score. The user expressed that they are looking for a job change and updating their resume, specifically targeting roles in cyber security. 

The agent explained the importance of having an ATS-friendly resume, as many resumes are filtered out by applicant tracking systems. The user admitted they were not receiving enough interview calls and confirmed they were customizing their resume for different job applications. 

The agent offered a service package that includes ten ATS-friendly CVs, cover letters, and interview prep kits, along with LinkedIn profile services. The user showed interest in the package and suggested a price of six thousand rupees. The agent informed the user of a promotional offer for two thousand plus GST for a limited time. 

The user agreed to discuss further on the following Monday at eleven o'clock, and the agent confirmed the appointment before ending the call., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Follow-Up", "disposition_2": "Scheduled Call", "disposition_3": "Next week Monday at eleven"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-Up, disposition_2=Scheduled Call, disposition_3=Next week Monday at eleven}}}, smart_status=rescheduled, conversation_duration=224.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2515, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=202, input=729}, azure_gpt-4_1-mini={output=562, input=43520}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=202, input=729, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=562, input=43520, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=133, input=43373, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 04:43:21, status=completed}

{created_at_str=2025-10-10 04:43:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=27.65, batch_id=null, cost_breakdown={synthesizer=25.15, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=25.15}, llm=2.504, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.023, extraction=0, conversation=1.831, hangup=0.65}}, created_at=2025-10-10T04:43:21.276146, scheduled_at=2025-10-10T04:43:21.276081, custom_extractions=null, telephony_data={duration=0.0, to_number=+919849789769, provider_call_id=08e6aa87-e727-4e1a-ba64-20dc8afcbddf, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919849789769, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8ee05126-4dad-43de-b5e0-2acdb69d7c54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  uh-huh
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  अमृता जी मन चापची
assistant:  Samajh nahi aaya, kya aap thoda repeat kar sakti hain?
user:  yeah i'm looking for the job chain and the resume chain as well both
assistant:  That’s smart! You have ten years of experience, right? What kind of roles are you targeting?
user:  yeah
assistant:   Could you please tell me what roles you are aiming for?
user:  cyber security
assistant:   Nice choice! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  i'm not able stop this at least i have seen the
assistant:   No worries
user:  some of linkedin
assistant:  Got it! ATS is like a gatekeeper for recruiters. If your resume isn’t ATS-friendly, it might not even reach them. Your LinkedIn is good, but your resume needs to pass that first test. Does that make sense?
user:  yes
assistant:   Perfect! I see your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with this resume?
user:  no i'm not breaking
assistant:   Hmm, are you customizing your resume for each job or using the same one for all?
user:  this goes to my thing i could share in the rows of objects
assistant:   Sorry, I didn’t get that. Could you please repeat?
user:  i'm just customizing
assistant:   That
user:  have also responsibilities like each applicant and each applying the job
assistant:  Got it! But even with customization, if your resume lacks the right keywords, ATS might still reject it. Want to know how Outspark can fix that and boost your calls?
user:  yes
assistant:   Awesome! We help over two lakh pros, including CEOs and VPs, get noticed by top companies like Amazon and Uber. Interested to hear how?
user:  yes
assistant:   Great! We provide ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. Sound good so far?
user:  yeah
assistant:    Plus, we offer two LinkedIn services: a detailed profile review and a 14-day organic posting calendar to boost your visibility. Want to hear more?
user:  yeah
assistant:    Our Post Buddy service suggests exactly what to post, when, and how, with hashtags and comments to make you stand out. What do you think this whole package should cost?
user:  be six k
assistant:   Six thousand sounds fair, but here’s the deal — this full package is usually over ten thousand rupees, but right now, we’re offering it at just two thousand plus GST for three days. Interested?
user:  tuesday
assistant:    Tuesday works! What time should I call you back then to discuss this with a Senior Resume Expert?
user:  someone that
assistant:   Sorry, I didn’t catch that. Could you please repeat?
user:  next week monday at eleven o'clock
assistant:   Perfect! I’ll schedule a call for next week Monday at eleven. Looking forward to helping you boost your career!
assistant: Call will now disconnect
, updated_at=2025-10-10T04:47:47.151532, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 04:47:47, id=7ca975c2-33a1-44ad-9417-2500feb361ba, campaign_id=null, summary=The conversation was between a user and an agent regarding the user's job search and resume improvement. The agent initiated the call by confirming the user's interest in checking their resume score. The user expressed that they are looking for a job change and updating their resume, specifically targeting roles in cyber security. 

The agent explained the importance of having an ATS-friendly resume, as many resumes are filtered out by applicant tracking systems. The user admitted they were not receiving enough interview calls and confirmed they were customizing their resume for different job applications. 

The agent offered a service package that includes ten ATS-friendly CVs, cover letters, and interview prep kits, along with LinkedIn profile services. The user showed interest in the package and suggested a price of six thousand rupees. The agent informed the user of a promotional offer for two thousand plus GST for a limited time. 

The user agreed to discuss further on the following Monday at eleven o'clock, and the agent confirmed the appointment before ending the call., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=224.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2515, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=202, input=729}, azure_gpt-4_1-mini={output=562, input=43520}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=202, input=729, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=562, input=43520, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=133, input=43373, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 04:43:21, status=call-disconnected}

{created_at_str=2025-10-10 04:43:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T04:43:21.276146, scheduled_at=2025-10-10T04:43:21.276081, custom_extractions=null, telephony_data={duration=0.0, to_number=+919849789769, provider_call_id=08e6aa87-e727-4e1a-ba64-20dc8afcbddf, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919849789769, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8ee05126-4dad-43de-b5e0-2acdb69d7c54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T04:43:49.447518, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 04:43:49, id=7ca975c2-33a1-44ad-9417-2500feb361ba, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 04:43:21, status=in-progress}

{created_at_str=2025-10-10 04:43:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T04:43:21.276146, scheduled_at=2025-10-10T04:43:21.276081, custom_extractions=null, telephony_data={duration=0.0, to_number=+919849789769, provider_call_id=08e6aa87-e727-4e1a-ba64-20dc8afcbddf, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919849789769, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8ee05126-4dad-43de-b5e0-2acdb69d7c54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T04:43:23.295754, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 04:43:23, id=7ca975c2-33a1-44ad-9417-2500feb361ba, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 04:43:21, status=ringing}

{created_at_str=2025-10-10 04:43:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-10T04:43:21.276146, scheduled_at=2025-10-10T04:43:21.276081, custom_extractions=null, telephony_data={duration=0.0, to_number=+919849789769, provider_call_id=08e6aa87-e727-4e1a-ba64-20dc8afcbddf, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919849789769, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8ee05126-4dad-43de-b5e0-2acdb69d7c54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-10T04:43:22.220776, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 04:43:22, id=7ca975c2-33a1-44ad-9417-2500feb361ba, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 04:43:21, status=initiated}
Context Details
{recipient_phone_number=+919849789769, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=8ee05126-4dad-43de-b5e0-2acdb69d7c54, attemptType=RETRY}, resume_review_id=null}