Call Details

Bolna ID: 803665f7-d3ca-418f-bfaa-34629a3c4892

Phone: +919653415700

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 289.00s

Cost: ₹47.39

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-10 10:03:25

Ended:
Not set

Last Processed:
2025-10-10 10:08:21

Last Retry At:
2025-10-10 10:08:21

Next Retry Scheduled:
2025-10-10 10:20:21

Next Call Scheduled:
2025-10-10 10:20:21

Call Timeline 22
2025-10-10 10:03:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-10 10:03:30
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:03:31
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:03:42
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-10 10:06:21
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-10 10:06:21, message=Fallback additional details fetch scheduled}
2025-10-10 10:08:21
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-10 10:08:21, message=Successfully fetched and saved additional details}
2025-10-10 10:08:45
COMPLETED MAIN
CALLBACK_UPDATE
₹42.39
Duration: 287.80s
2025-10-10 10:08:45
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-10-10 10:08:45
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-10 10:08:48
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=requested callback later to discuss the deal, callback_id=68e88dd8290a6d68b1ccddab, scheduled_for=2025-10-10T10:38:48.970908467}
2025-10-10 10:08:48
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_link2, request_type=payment_details, phone_number=+919653415700}
2025-10-10 10:14:21
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a085a44b-a02e-4396-b33f-367a2632afd2}
2025-10-10 10:15:21
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=a085a44b-a02e-4396-b33f-367a2632afd2, status=NO_ANSWER, attempt_no=1}
2025-10-10 10:15:21
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: NO_ANSWER, attempt_no=2}
2025-10-10 10:15:21
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a085a44b-a02e-4396-b33f-367a2632afd2}
2025-10-10 10:21:21
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=9dcd660b-d13b-4b0c-9a74-15eb0f96ac8a}
2025-10-10 10:21:55
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=9dcd660b-d13b-4b0c-9a74-15eb0f96ac8a, status=BUSY, attempt_no=2}
2025-10-10 10:21:56
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-10 10:21:56
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=9dcd660b-d13b-4b0c-9a74-15eb0f96ac8a}
2025-10-10 11:32:32
COMPLETED MAIN
CALLBACK_UPDATE
₹47.39
Duration: 287.80s
2025-10-10 11:32:39
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=callback requested for discussing the package at a later time, callback_id=68e8a17f290a6d68b1cce18a, scheduled_for=2025-10-10T12:02:39.303965672}
2025-10-10 11:32:39
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_details_fy, request_type=payment_details/pricing_info, phone_number=+919653415700}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-10 04:33:26, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=47.39, batch_id=null, cost_breakdown={synthesizer=33.35, transcriber=4.41, synthesizer_breakdown={welcome_message=0.0, conversation=33.35}, llm=4.630999999999999, transfer_cost=0.0, platform=5.0, transcriber_breakdown={analytics=0, conversation=4.41}, network=4.625, llm_breakdown={analytics=0, summarization=0.024, extraction=0, conversation=3.356, hangup=1.251}}, created_at=2025-10-10T04:33:26.020413, scheduled_at=2025-10-10T04:33:26.020368, custom_extractions=null, telephony_data={duration=289.0, to_number=+919653415700, provider_call_id=d890bcd8-720a-45d3-8110-36407284c584, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/a75fbfdf-7370-4b39-8d56-d11455889633.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919653415700, recipient_data={recipient_phone_number=null, review_completed=2025-10-10 09:53:13, callback_request_id=null, is_callback=null, fullName=AMARJEET, resume_review_id=68e889f99f941c720e70078b, reviewDetails={overallScore={score=56, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes essential sections like Career Objective, Education, Experience, and Personal Details, but their order could be optimized. The layout can be improved by clearly separating each section with headings and using a more standard order for readability., score=60, readability=The resume's readability suffers from inconsistencies in section separation and a lack of headings that make scanning for information challenging. Improving the flow between sections and using consistent formatting would enhance readability., essentialSectionsPresence=The Education and Experience sections are present but not in reverse chronological order, making it harder to track recent accomplishments quickly. The inclusion of details like Personal Strength and Declaration are unnecessary for most professional resumes., scale=100}, atsReadabilityScore={feedback=The resume is somewhat compatible with ATS systems but could benefit from more industry-specific keywords and avoiding non-standard formatting. Ensuring all key elements like the most recent employer and position are clearly labeled is crucial for optimization., score=60, scale=100, keyElementsReadableByATS=Most key elements such as contact information and personal details are present but lack structured, easy-to-follow format for ATS parsing. Adding clear labels to sections like 'Experience' and 'Education' will enhance machine readability.}, impact={feedback=The Impact score suffers due to vague language and the absence of quantified results or achievements. The use of bullet points is inconsistent and lacks specific outcomes or accomplishments., score=55, spellCheck=The document largely avoids spelling errors, maintaining a professional tone throughout. Regular proofreading and using grammar tools could help maintain this quality standard., bulletPointsUsage=Bullet points are used in the Experience section, but they do not consistently highlight key achievements or responsibilities with the same level of detail or emphasis. This affects the resume's overall impact, as achievements are not clearly outlined., weakActionVerbs=The resume contains weak action verbs like 'working' and 'performing' instead of stronger alternatives that convey responsibility and results. Replacing these with action-oriented verbs such as 'managed', 'created', or 'executed' would enhance the impact., scale=100, quantifyingImpact=There is a lack of quantifiable data that could enhance the description of professional roles and achievements. For example, including specific achievements such as awards won or specific teaching outcomes would provide more concrete examples., repetitionAvoidance=There is some repetition of roles and tasks across different jobs without significant differentiation of responsibilities or achievements. Varying the verbs and highlighting different skill sets or outcomes could improve this., accomplishmentLanguage=The resume does not use language that emphasizes accomplishments, leaning instead towards a factual description of each role. Incorporating phrases that showcase personal successes or impacts would greatly improve this section.}, crispness={feedback=The resume is longer than necessary given the information presented, indicating a need for tightening and reduction of redundant sections. Bullet points are overly wordy and could benefit from being more concise and to the point., resumeLength=The length of the resume is excessive for the level of experience presented, particularly due to the inclusion of unnecessary sections. Streamlining content and focusing on key accomplishments would make it more crisp and impactful., score=50, bulletPointsCount=There are a sufficient number of bullet points in the Experience section, but they lack the conciseness needed to make them impactful. Fewer, more refined points that draw attention to key achievements would be more effective., fillerWords=The presence of filler words and redundant phrasing throughout the resume contributes to its excessive length. Eliminating repetitive language and focusing on succinct, direct statements would enhance the clarity and focus of the document., bulletPointLength=Many bullet points are lengthy or awkwardly structured, which diminishes their impact and readability. Restructuring these points to focus on concise, clear outcomes or responsibilities would improve overall clarity., scale=100}, qualityAddOn={feedback=The resume contains several stylistic issues such as the use of buzzwords and inconsistent date formatting. Adopting a more active voice and avoiding clichéd language would significantly improve the quality., score=55, buzzwordsCliches=Phrases like 'dedicated', 'self-motivation', and 'leadership skills' are commonly used and lack the specificity that sets individual resumes apart. Focusing on unique personal achievements and providing specific examples can replace these clichés., datesFormatting=The formatting of dates is inconsistent, impacting the professional appearance of the resume. Ensuring all dates follow a consistent format, such as 'Month Year - Month Year', would improve clarity and uniformity., activeVoice=The document occasionally lapses into passive constructions, which dilutes the impact of certain statements. Using an active voice to describe responsibilities and achievements could significantly strengthen this section., scale=100, personalPronounsUsage=The resume avoids the use of personal pronouns, which is a good practice. Maintaining this approach helps create a formal tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that AMARJEET?
user:  who's there
assistant:  Hi AMARJEET, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  nothing inboot
assistant:  Sorry, I didn’t get that. Are you looking for a job change or just updating your resume?
user:  job change
assistant:   Got it, AMARJEET. You have about ten years of experience, right?
user:  yes right
assistant:   What kind of roles are you targeting?
user:  i'm targeting a music therapist and music vocal teacher
assistant:   Nice
user:  and दविंग and dubbing trainer dubbing artist
assistant:   Great mix, AMARJEET
user:  voice voice of artist
assistant:   Got it, voice artist too. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  no
assistant:   ATS is software HR uses to shortlist profiles matching job needs. If your resume isn’t ATS-friendly, it might get rejected before a human sees it. Makes sense?
user:  yeah
assistant:    Your resume scored fifty six out of one hundred. Anything below eighty is poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  no
assistant:   Are you customizing your resume for every job or using the same one for all applications?
user:  yes
assistant:    That’s likely why calls are low, AMARJEET. Your resume’s layout and keywords aren’t ATS-friendly, so it’s getting rejected. Makes sense?
user:  sorry
assistant:   No worries! Your resume needs to highlight skills and achievements with the right keywords to attract recruiters. Otherwise, ATS won’t show your profile even if you’re perfect for the job. Clear?
user:  two
assistant:    Right, two things: your resume lacks keywords to pass ATS, and your job search method might not be the best. Want me to explain?
user:  yeah sure
assistant:    There’s the open job market with regular postings, and a closed market with senior roles not open to all. Were you aware of this?
user:  no
assistant:    Most senior jobs are filled by consultants who use ATS or keyword matching. That’s why your resume must be ATS-friendly with the right keywords. Makes sense?
user:  ok
assistant:    Would you like to know how Outspark helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber?
user:  yeah sure
assistant:    Awesome! We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. Sound good so far?
user:  yeah
assistant:    Plus, we include two LinkedIn services: a detailed profile review and a 14-day posting calendar to boost your visibility. Interested?
user:  yes
assistant:     Our Post Buddy suggests what to post, when, and how to boost your LinkedIn as a thought leader. What do you think this package should cost, AMARJEET?
user:  maximum one thousand
assistant:    I get that, AMARJEET. But this full package is valued over ten thousand rupees. For a limited time, we offer it at just two thousand plus GST. Want to grab this deal?
user:  not right now maybe possible after months
assistant:    I understand, AMARJEET. But remember, this discount lasts only three days. Can I call you back later to discuss? What time works for you?
user:  actually i haven't i haven't went to money right now
assistant:    I get it, AMARJEET. Investing in your career now can open doors later. Even one strong, ATS-friendly resume can boost your chances. Can I share the payment link so you can decide when ready?
user:  yeah sure
assistant:    Great! I’ll send a limited-time discounted payment link to your WhatsApp now. Keep an eye out!
user:  thank you so much thanks for calling
assistant:    You’re welcome, AMARJEET! Reach out anytime you want to boost your career. Have a great day!
assistant: Call will now disconnect
, updated_at=2025-10-10T06:02:31.696789, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-10 06:02:31, id=803665f7-d3ca-418f-bfaa-34629a3c4892, campaign_id=null, summary=In the conversation, Anita from Outspark, a career services platform, contacted Amarjeet to discuss his resume and job search. Amarjeet expressed that he is looking for a job change, targeting roles as a music therapist, vocal teacher, dubbing trainer, and voice artist. Anita explained the importance of having an ATS-friendly resume, as Amarjeet's current resume scored poorly and was likely being rejected by applicant tracking systems. 

Anita offered a package that includes ATS-friendly CVs, tailored cover letters, and LinkedIn services to enhance Amarjeet's job search. Although Amarjeet showed interest, he mentioned he couldn't afford the package at the moment but might consider it in the future. Anita agreed to send a payment link for when Amarjeet is ready. The call ended with Amarjeet thanking Anita for her assistance., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=287.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=287.59995, provider_connected=false}, transcriber_duration=287.59995, transcriber_model=nova-3, synthesizer_characters=3355, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=20}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=172, input=965}, azure_gpt-4_1-mini={output=754, input=80890}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=172, input=965, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=754, input=80890, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=168, input=83528, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-10 04:33:26, status=completed}

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{created_at_str=2025-10-10 04:33:26, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=42.39, batch_id=null, cost_breakdown={synthesizer=33.35, transcriber=4.41, synthesizer_breakdown={welcome_message=0.0, conversation=33.35}, llm=4.630999999999999, platform=0, transcriber_breakdown={analytics=0, conversation=4.41}, network=0, llm_breakdown={analytics=0, summarization=0.024, extraction=0, conversation=3.356, hangup=1.251}}, created_at=2025-10-10T04:33:26.020413, scheduled_at=2025-10-10T04:33:26.020368, custom_extractions=null, telephony_data={duration=0.0, to_number=+919653415700, provider_call_id=d890bcd8-720a-45d3-8110-36407284c584, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919653415700, recipient_data={recipient_phone_number=null, review_completed=2025-10-10 09:53:13, callback_request_id=null, is_callback=null, fullName=AMARJEET, resume_review_id=68e889f99f941c720e70078b, reviewDetails={overallScore={score=56, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes essential sections like Career Objective, Education, Experience, and Personal Details, but their order could be optimized. 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Using an active voice to describe responsibilities and achievements could significantly strengthen this section., scale=100, personalPronounsUsage=The resume avoids the use of personal pronouns, which is a good practice. Maintaining this approach helps create a formal tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that AMARJEET?
user:  who's there
assistant:  Hi AMARJEET, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  nothing inboot
assistant:  Sorry, I didn’t get that. Are you looking for a job change or just updating your resume?
user:  job change
assistant:   Got it, AMARJEET. You have about ten years of experience, right?
user:  yes right
assistant:   What kind of roles are you targeting?
user:  i'm targeting a music therapist and music vocal teacher
assistant:   Nice
user:  and दविंग and dubbing trainer dubbing artist
assistant:   Great mix, AMARJEET
user:  voice voice of artist
assistant:   Got it, voice artist too. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  no
assistant:   ATS is software HR uses to shortlist profiles matching job needs. If your resume isn’t ATS-friendly, it might get rejected before a human sees it. Makes sense?
user:  yeah
assistant:    Your resume scored fifty six out of one hundred. Anything below eighty is poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  no
assistant:   Are you customizing your resume for every job or using the same one for all applications?
user:  yes
assistant:    That’s likely why calls are low, AMARJEET. Your resume’s layout and keywords aren’t ATS-friendly, so it’s getting rejected. Makes sense?
user:  sorry
assistant:   No worries! Your resume needs to highlight skills and achievements with the right keywords to attract recruiters. Otherwise, ATS won’t show your profile even if you’re perfect for the job. Clear?
user:  two
assistant:    Right, two things: your resume lacks keywords to pass ATS, and your job search method might not be the best. Want me to explain?
user:  yeah sure
assistant:    There’s the open job market with regular postings, and a closed market with senior roles not open to all. Were you aware of this?
user:  no
assistant:    Most senior jobs are filled by consultants who use ATS or keyword matching. That’s why your resume must be ATS-friendly with the right keywords. Makes sense?
user:  ok
assistant:    Would you like to know how Outspark helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber?
user:  yeah sure
assistant:    Awesome! We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. Sound good so far?
user:  yeah
assistant:    Plus, we include two LinkedIn services: a detailed profile review and a 14-day posting calendar to boost your visibility. Interested?
user:  yes
assistant:     Our Post Buddy suggests what to post, when, and how to boost your LinkedIn as a thought leader. What do you think this package should cost, AMARJEET?
user:  maximum one thousand
assistant:    I get that, AMARJEET. But this full package is valued over ten thousand rupees. For a limited time, we offer it at just two thousand plus GST. Want to grab this deal?
user:  not right now maybe possible after months
assistant:    I understand, AMARJEET. But remember, this discount lasts only three days. Can I call you back later to discuss? What time works for you?
user:  actually i haven't i haven't went to money right now
assistant:    I get it, AMARJEET. Investing in your career now can open doors later. Even one strong, ATS-friendly resume can boost your chances. Can I share the payment link so you can decide when ready?
user:  yeah sure
assistant:    Great! I’ll send a limited-time discounted payment link to your WhatsApp now. Keep an eye out!
user:  thank you so much thanks for calling
assistant:    You’re welcome, AMARJEET! Reach out anytime you want to boost your career. Have a great day!
assistant: Call will now disconnect
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Context Details
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