Call Details
Bolna ID:
3126aa38-f1a4-452f-aa01-0b2454ba2800
Phone: +917975837774
From: N/A
Status: completed
Processing: COMPLETED
Duration: 208.40s
Cost: ₹33.11
Hangup Details
Hangup By: Callee
Reason: Call recipient hungup
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-10-09 18:22:22
Last Retry At:
2025-10-09 18:22:22
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 9
Call History (Raw Callbacks) 5
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user: hello
assistant: Hi! This is Anita from Outspark. Is it a good time to chat?
user: yeah
assistant: Great! I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user: actually i was looking for a job change
assistant: Got it! You have ten
user: in the esg sphere esg syllabus syllabus syllabus
assistant: Thanks for sharing! Are you targeting roles specifically in ESG?
user: yes yes so i was looking for assurance jobs in esg
assistant: Nice! Are you aware of ATS, the software that screens resumes before HR sees them?
user: yep yep
assistant: Perfect! Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with your current resume?
user: not so much
assistant: Are you customizing your resume for each job or using the same one for all applications?
user: i was using the same resume for the application
assistant: Hmm, that’s likely why calls are low. Your resume needs the right keywords for each job to pass ATS filters. Makes sense?
user: i didn't get the last part ma'am what do you see
assistant: No worries! Your resume might be missing keywords that ATS looks for, so it’s not reaching recruiters. That’s why customizing helps a lot. Want me to explain more?
user: okay
assistant: Great! There are two
user: no no understood yeah
assistant: Awesome! Would you like to know how Outspark helped over two lakh professionals get noticed by top companies like Amazon and Uber?
user: yeah you can send me
assistant: Perfect! We offer ten ATS-friendly resumes, ten tailored cover letters, and ten interview prep kits—all customizable for different roles. Plus, lifetime access to edit and download in twenty-five templates. Interested so far?
user: yep
assistant: We also include
user: yep go ahead
assistant: We offer two LinkedIn services: a detailed profile review and a 14-day organic posting calendar to boost your visibility. Sound useful?
user: yep
assistant: Our Post Buddy suggests what to post, when, and how to engage to build your thought leadership. What do you think this whole package should cost?
user: i'm not sure can you tell me
assistant: Sure! This full package is valued over ten thousand rupees, but for three days only, you get it for just two thousand plus GST. Interested?
user: yeah not at the moment but yeah will surely let you know
assistant: I get it, but this discount is only for three days. Don’t miss out on boosting your career now. When can I call you back to discuss?
user: probably tomorrow afternoon
assistant: Perfect! I’ll schedule a call for tomorrow afternoon. What time works best for you?
user: around one o'clock
assistant: Got it, I’ll call you tomorrow at one o’clock. Looking forward to helping you boost your resume!
assistant: Call will now disconnect
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Anita explained Outspark's services, which include creating ATS-friendly resumes, tailored cover letters, interview prep kits, and LinkedIn profile enhancements. The user expressed interest in the offerings but was not ready to purchase immediately. Anita highlighted a limited-time discount for the package, and the user agreed to a follow-up call the next day at 1 PM to discuss further. The call concluded with Anita confirming the scheduled follow-up., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Interested but not buying now", "disposition_3": "Interested but will decide later"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested but not buying now, disposition_3=Interested but will decide later}}}, smart_status=rescheduled, conversation_duration=208.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=208.19994, provider_connected=false}, transcriber_duration=208.19994, transcriber_model=nova-3, synthesizer_characters=2409, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=171, input=672}, azure_gpt-4_1-mini={output=514, input=40476}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=171, input=672, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=514, input=40476, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=126, input=40424, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 12:46:21, status=completed}
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user: hello
assistant: Hi! This is Anita from Outspark. Is it a good time to chat?
user: yeah
assistant: Great! I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user: actually i was looking for a job change
assistant: Got it! You have ten
user: in the esg sphere esg syllabus syllabus syllabus
assistant: Thanks for sharing! Are you targeting roles specifically in ESG?
user: yes yes so i was looking for assurance jobs in esg
assistant: Nice! Are you aware of ATS, the software that screens resumes before HR sees them?
user: yep yep
assistant: Perfect! Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with your current resume?
user: not so much
assistant: Are you customizing your resume for each job or using the same one for all applications?
user: i was using the same resume for the application
assistant: Hmm, that’s likely why calls are low. Your resume needs the right keywords for each job to pass ATS filters. Makes sense?
user: i didn't get the last part ma'am what do you see
assistant: No worries! Your resume might be missing keywords that ATS looks for, so it’s not reaching recruiters. That’s why customizing helps a lot. Want me to explain more?
user: okay
assistant: Great! There are two
user: no no understood yeah
assistant: Awesome! Would you like to know how Outspark helped over two lakh professionals get noticed by top companies like Amazon and Uber?
user: yeah you can send me
assistant: Perfect! We offer ten ATS-friendly resumes, ten tailored cover letters, and ten interview prep kits—all customizable for different roles. Plus, lifetime access to edit and download in twenty-five templates. Interested so far?
user: yep
assistant: We also include
user: yep go ahead
assistant: We offer two LinkedIn services: a detailed profile review and a 14-day organic posting calendar to boost your visibility. Sound useful?
user: yep
assistant: Our Post Buddy suggests what to post, when, and how to engage to build your thought leadership. What do you think this whole package should cost?
user: i'm not sure can you tell me
assistant: Sure! This full package is valued over ten thousand rupees, but for three days only, you get it for just two thousand plus GST. Interested?
user: yeah not at the moment but yeah will surely let you know
assistant: I get it, but this discount is only for three days. Don’t miss out on boosting your career now. When can I call you back to discuss?
user: probably tomorrow afternoon
assistant: Perfect! I’ll schedule a call for tomorrow afternoon. What time works best for you?
user: around one o'clock
assistant: Got it, I’ll call you tomorrow at one o’clock. Looking forward to helping you boost your resume!
assistant: Call will now disconnect
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Anita explained Outspark's services, which include creating ATS-friendly resumes, tailored cover letters, interview prep kits, and LinkedIn profile enhancements. The user expressed interest in the offerings but was not ready to purchase immediately. Anita highlighted a limited-time discount for the package, and the user agreed to a follow-up call the next day at 1 PM to discuss further. The call concluded with Anita confirming the scheduled follow-up., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=208.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=208.19994, provider_connected=false}, transcriber_duration=208.19994, transcriber_model=nova-3, synthesizer_characters=2409, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=171, input=672}, azure_gpt-4_1-mini={output=514, input=40476}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=171, input=672, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=514, input=40476, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=126, input=40424, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 12:46:21, status=call-disconnected}
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Context Details
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