Call Details

Bolna ID: 3126aa38-f1a4-452f-aa01-0b2454ba2800

Phone: +917975837774

From: N/A

Status: completed

Processing: COMPLETED

Duration: 208.40s

Cost: ₹33.11

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-09 18:22:22

Last Retry At:
2025-10-09 18:22:22

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 9
2025-10-09 18:16:21
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-09 18:16:23
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 18:16:24
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 18:16:33
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 18:20:20
COMPLETED MAIN
CALLBACK_UPDATE
₹29.61
Duration: 208.40s
2025-10-09 18:20:23
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68e7af8f290a6d68b1ccd200, scheduled_for=2025-10-09T18:50:23.763136140}
2025-10-09 18:20:23
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_details_fy, request_type=pricing_info, phone_number=+917975837774}
2025-10-09 18:20:27
COMPLETED MAIN
CALLBACK_UPDATE
₹33.11
Duration: 208.40s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested but not buying now, disposition_3=Interested but will decide later}}}
2025-10-09 18:22:22
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-09 18:22:22, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-09 12:46:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=33.11, batch_id=null, cost_breakdown={synthesizer=24.09, transcriber=3.192, synthesizer_breakdown={welcome_message=0, conversation=24.09}, llm=2.327, transfer_cost=0.0, platform=3.5, transcriber_breakdown={analytics=0, conversation=3.192}, network=3.7, llm_breakdown={analytics=0, summarization=0.02, extraction=0, conversation=1.7, hangup=0.607}}, created_at=2025-10-09T12:46:21.231801, scheduled_at=2025-10-09T12:46:21.231776, custom_extractions=null, telephony_data={duration=209.0, to_number=+917975837774, provider_call_id=cb3801d8-7602-4154-a568-9ffb82c520f5, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/2f5901a5-8631-4294-8d29-29a554740bdf.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+917975837774, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7f8e58e8-cb21-4bf0-8e3f-5dfd1ef4c7d1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yeah
assistant:  Great! I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user:  actually i was looking for a job change
assistant:  Got it! You have ten
user:  in the esg sphere esg syllabus syllabus syllabus
assistant:   Thanks for sharing! Are you targeting roles specifically in ESG?
user:  yes yes so i was looking for assurance jobs in esg
assistant:   Nice! Are you aware of ATS, the software that screens resumes before HR sees them?
user:  yep yep
assistant:   Perfect! Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with your current resume?
user:  not so much
assistant:   Are you customizing your resume for each job or using the same one for all applications?
user:  i was using the same resume for the application
assistant:   Hmm, that’s likely why calls are low. Your resume needs the right keywords for each job to pass ATS filters. Makes sense?
user:  i didn't get the last part ma'am what do you see
assistant:   No worries! Your resume might be missing keywords that ATS looks for, so it’s not reaching recruiters. That’s why customizing helps a lot. Want me to explain more?
user:  okay
assistant:    Great! There are two
user:  no no understood yeah
assistant:   Awesome! Would you like to know how Outspark helped over two lakh professionals get noticed by top companies like Amazon and Uber?
user:  yeah you can send me
assistant:    Perfect! We offer ten ATS-friendly resumes, ten tailored cover letters, and ten interview prep kits—all customizable for different roles. Plus, lifetime access to edit and download in twenty-five templates. Interested so far?
user:  yep
assistant:    We also include
user:  yep go ahead
assistant:   We offer two LinkedIn services: a detailed profile review and a 14-day organic posting calendar to boost your visibility. Sound useful?
user:  yep
assistant:    Our Post Buddy suggests what to post, when, and how to engage to build your thought leadership. What do you think this whole package should cost?
user:  i'm not sure can you tell me
assistant:    Sure! This full package is valued over ten thousand rupees, but for three days only, you get it for just two thousand plus GST. Interested?
user:  yeah not at the moment but yeah will surely let you know
assistant:    I get it, but this discount is only for three days. Don’t miss out on boosting your career now. When can I call you back to discuss?
user:  probably tomorrow afternoon
assistant:    Perfect! I’ll schedule a call for tomorrow afternoon. What time works best for you?
user:  around one o'clock
assistant:    Got it, I’ll call you tomorrow at one o’clock. Looking forward to helping you boost your resume!
assistant: Call will now disconnect
, updated_at=2025-10-09T12:50:27.039846, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 12:50:27, id=3126aa38-f1a4-452f-aa01-0b2454ba2800, campaign_id=null, summary=In the conversation, the user, looking for a job change in the ESG (Environmental, Social, and Governance) sector, spoke with Anita from Outspark. Anita inquired about the user's resume score and discussed the importance of customizing resumes for ATS (Applicant Tracking System) to increase interview calls. The user acknowledged that they had been using the same resume for all applications, which may have contributed to receiving fewer interview calls.

Anita explained Outspark's services, which include creating ATS-friendly resumes, tailored cover letters, interview prep kits, and LinkedIn profile enhancements. The user expressed interest in the offerings but was not ready to purchase immediately. Anita highlighted a limited-time discount for the package, and the user agreed to a follow-up call the next day at 1 PM to discuss further. The call concluded with Anita confirming the scheduled follow-up., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Interested but not buying now", "disposition_3": "Interested but will decide later"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested but not buying now, disposition_3=Interested but will decide later}}}, smart_status=rescheduled, conversation_duration=208.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=208.19994, provider_connected=false}, transcriber_duration=208.19994, transcriber_model=nova-3, synthesizer_characters=2409, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=171, input=672}, azure_gpt-4_1-mini={output=514, input=40476}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=171, input=672, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=514, input=40476, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=126, input=40424, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 12:46:21, status=completed}

{created_at_str=2025-10-09 12:46:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=29.61, batch_id=null, cost_breakdown={synthesizer=24.09, transcriber=3.192, synthesizer_breakdown={welcome_message=0, conversation=24.09}, llm=2.327, platform=0, transcriber_breakdown={analytics=0, conversation=3.192}, network=0, llm_breakdown={analytics=0, summarization=0.02, extraction=0, conversation=1.7, hangup=0.607}}, created_at=2025-10-09T12:46:21.231801, scheduled_at=2025-10-09T12:46:21.231776, custom_extractions=null, telephony_data={duration=0.0, to_number=+917975837774, provider_call_id=cb3801d8-7602-4154-a568-9ffb82c520f5, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917975837774, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7f8e58e8-cb21-4bf0-8e3f-5dfd1ef4c7d1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yeah
assistant:  Great! I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user:  actually i was looking for a job change
assistant:  Got it! You have ten
user:  in the esg sphere esg syllabus syllabus syllabus
assistant:   Thanks for sharing! Are you targeting roles specifically in ESG?
user:  yes yes so i was looking for assurance jobs in esg
assistant:   Nice! Are you aware of ATS, the software that screens resumes before HR sees them?
user:  yep yep
assistant:   Perfect! Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with your current resume?
user:  not so much
assistant:   Are you customizing your resume for each job or using the same one for all applications?
user:  i was using the same resume for the application
assistant:   Hmm, that’s likely why calls are low. Your resume needs the right keywords for each job to pass ATS filters. Makes sense?
user:  i didn't get the last part ma'am what do you see
assistant:   No worries! Your resume might be missing keywords that ATS looks for, so it’s not reaching recruiters. That’s why customizing helps a lot. Want me to explain more?
user:  okay
assistant:    Great! There are two
user:  no no understood yeah
assistant:   Awesome! Would you like to know how Outspark helped over two lakh professionals get noticed by top companies like Amazon and Uber?
user:  yeah you can send me
assistant:    Perfect! We offer ten ATS-friendly resumes, ten tailored cover letters, and ten interview prep kits—all customizable for different roles. Plus, lifetime access to edit and download in twenty-five templates. Interested so far?
user:  yep
assistant:    We also include
user:  yep go ahead
assistant:   We offer two LinkedIn services: a detailed profile review and a 14-day organic posting calendar to boost your visibility. Sound useful?
user:  yep
assistant:    Our Post Buddy suggests what to post, when, and how to engage to build your thought leadership. What do you think this whole package should cost?
user:  i'm not sure can you tell me
assistant:    Sure! This full package is valued over ten thousand rupees, but for three days only, you get it for just two thousand plus GST. Interested?
user:  yeah not at the moment but yeah will surely let you know
assistant:    I get it, but this discount is only for three days. Don’t miss out on boosting your career now. When can I call you back to discuss?
user:  probably tomorrow afternoon
assistant:    Perfect! I’ll schedule a call for tomorrow afternoon. What time works best for you?
user:  around one o'clock
assistant:    Got it, I’ll call you tomorrow at one o’clock. Looking forward to helping you boost your resume!
assistant: Call will now disconnect
, updated_at=2025-10-09T12:50:17.302757, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 12:50:17, id=3126aa38-f1a4-452f-aa01-0b2454ba2800, campaign_id=null, summary=In the conversation, the user, looking for a job change in the ESG (Environmental, Social, and Governance) sector, spoke with Anita from Outspark. Anita inquired about the user's resume score and discussed the importance of customizing resumes for ATS (Applicant Tracking System) to increase interview calls. The user acknowledged that they had been using the same resume for all applications, which may have contributed to receiving fewer interview calls.

Anita explained Outspark's services, which include creating ATS-friendly resumes, tailored cover letters, interview prep kits, and LinkedIn profile enhancements. The user expressed interest in the offerings but was not ready to purchase immediately. Anita highlighted a limited-time discount for the package, and the user agreed to a follow-up call the next day at 1 PM to discuss further. The call concluded with Anita confirming the scheduled follow-up., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=208.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=208.19994, provider_connected=false}, transcriber_duration=208.19994, transcriber_model=nova-3, synthesizer_characters=2409, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=171, input=672}, azure_gpt-4_1-mini={output=514, input=40476}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=171, input=672, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=514, input=40476, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=126, input=40424, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 12:46:21, status=call-disconnected}

{created_at_str=2025-10-09 12:46:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T12:46:21.231801, scheduled_at=2025-10-09T12:46:21.231776, custom_extractions=null, telephony_data={duration=0.0, to_number=+917975837774, provider_call_id=cb3801d8-7602-4154-a568-9ffb82c520f5, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917975837774, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7f8e58e8-cb21-4bf0-8e3f-5dfd1ef4c7d1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T12:46:32.873168, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 12:46:32, id=3126aa38-f1a4-452f-aa01-0b2454ba2800, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 12:46:21, status=in-progress}

{created_at_str=2025-10-09 12:46:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T12:46:21.231801, scheduled_at=2025-10-09T12:46:21.231776, custom_extractions=null, telephony_data={duration=0.0, to_number=+917975837774, provider_call_id=cb3801d8-7602-4154-a568-9ffb82c520f5, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917975837774, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7f8e58e8-cb21-4bf0-8e3f-5dfd1ef4c7d1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T12:46:24.274881, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 12:46:24, id=3126aa38-f1a4-452f-aa01-0b2454ba2800, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 12:46:21, status=ringing}

{created_at_str=2025-10-09 12:46:21, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T12:46:21.231801, scheduled_at=2025-10-09T12:46:21.231776, custom_extractions=null, telephony_data={duration=0.0, to_number=+917975837774, provider_call_id=cb3801d8-7602-4154-a568-9ffb82c520f5, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917975837774, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7f8e58e8-cb21-4bf0-8e3f-5dfd1ef4c7d1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T12:46:22.459983, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 12:46:22, id=3126aa38-f1a4-452f-aa01-0b2454ba2800, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 12:46:21, status=initiated}
Context Details
{recipient_phone_number=+917975837774, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=7f8e58e8-cb21-4bf0-8e3f-5dfd1ef4c7d1, attemptType=RETRY}, resume_review_id=null}