Call Details

Bolna ID: 4fff4cec-a8b4-464b-aa23-2bc24e65846e

Phone: +918233457452

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-09 12:29:58

Ended:
Not set

Last Processed:
2025-10-09 12:43:55

Last Retry At:
2025-10-09 12:43:55

Next Retry Scheduled:
2025-10-09 12:41:24

Next Call Scheduled:
2025-10-09 12:41:24

Call Timeline 18
2025-10-09 12:29:59
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-09 12:30:00
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 12:30:01
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 12:30:16
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 12:30:16
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-09 12:30:16
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-09 12:35:56
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ef074b00-253c-47fc-bc15-29f3aca2c160}
2025-10-09 12:36:24
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=ef074b00-253c-47fc-bc15-29f3aca2c160, status=BUSY, attempt_no=1}
2025-10-09 12:36:24
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-09 12:36:24
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ef074b00-253c-47fc-bc15-29f3aca2c160}
2025-10-09 12:41:56
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa}
2025-10-09 12:42:46
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa, status=COMPLETED, attempt_no=2}
2025-10-09 12:42:46
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa, attempt_no=2, reason=Retry attempt succeeded}
2025-10-09 12:42:46
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa}
2025-10-09 12:42:52
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa, status=COMPLETED, attempt_no=2}
2025-10-09 12:42:52
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa, attempt_no=2, reason=Retry attempt succeeded}
2025-10-09 12:42:52
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa}
2025-10-09 12:43:55
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-09 12:43:55, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-09 07:11:56, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=4.26, batch_id=null, cost_breakdown={synthesizer=2.06, transcriber=0.408, synthesizer_breakdown={welcome_message=0, conversation=2.06}, llm=0.29400000000000004, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.408}, network=0.925, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.231, hangup=0.059}}, created_at=2025-10-09T07:11:56.034108, scheduled_at=2025-10-09T07:11:56.034084, custom_extractions=null, telephony_data={duration=27.0, to_number=+918233457452, provider_call_id=4bb8b14e-bf3f-4e94-80f3-11dfa447036a, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/2c594020-5930-4d69-9510-5efe43c95c78.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918233457452, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=4fff4cec-a8b4-464b-aa23-2bc24e65846e, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  no ma'am actually i'm not interested i'm just trying to
assistant:  No
user:  check the outlet which you have
assistant:  Sorry, I didn’t get that. Could you please repeat?
, updated_at=2025-10-09T07:12:51.847056, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 07:12:51, id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to talk. The user responds that they are not interested and is trying to check the outlet. The agent asks for clarification as they did not understand the user's statement., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "Explicit", "disposition_3": "No"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=Explicit, disposition_3=No}}}, smart_status=not_interested, conversation_duration=26.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=26.599937, provider_connected=false}, transcriber_duration=26.599937, transcriber_model=nova-3, synthesizer_characters=206, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=55, input=81}, azure_gpt-4_1-mini={output=51, input=5575}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=55, input=81, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=51, input=5575, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3936, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 07:11:56, status=completed}

{created_at_str=2025-10-09 07:11:56, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=2.76, batch_id=null, cost_breakdown={synthesizer=2.06, transcriber=0.408, synthesizer_breakdown={welcome_message=0, conversation=2.06}, llm=0.29400000000000004, platform=0, transcriber_breakdown={analytics=0, conversation=0.408}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.231, hangup=0.059}}, created_at=2025-10-09T07:11:56.034108, scheduled_at=2025-10-09T07:11:56.034084, custom_extractions=null, telephony_data={duration=0.0, to_number=+918233457452, provider_call_id=4bb8b14e-bf3f-4e94-80f3-11dfa447036a, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918233457452, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=4fff4cec-a8b4-464b-aa23-2bc24e65846e, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  no ma'am actually i'm not interested i'm just trying to
assistant:  No
user:  check the outlet which you have
assistant:  Sorry, I didn’t get that. Could you please repeat?
, updated_at=2025-10-09T07:12:43.035722, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 07:12:43, id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to talk. The user responds that they are not interested and is trying to check the outlet. The agent asks for clarification as they did not understand the user's statement., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=26.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=26.599937, provider_connected=false}, transcriber_duration=26.599937, transcriber_model=nova-3, synthesizer_characters=206, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=55, input=81}, azure_gpt-4_1-mini={output=51, input=5575}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=55, input=81, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=51, input=5575, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3936, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 07:11:56, status=call-disconnected}

{created_at_str=2025-10-09 07:11:56, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T07:11:56.034108, scheduled_at=2025-10-09T07:11:56.034084, custom_extractions=null, telephony_data={duration=0.0, to_number=+918233457452, provider_call_id=4bb8b14e-bf3f-4e94-80f3-11dfa447036a, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918233457452, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=4fff4cec-a8b4-464b-aa23-2bc24e65846e, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T07:12:06.428137, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 07:12:06, id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 07:11:56, status=in-progress}

{created_at_str=2025-10-09 07:11:56, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T07:11:56.034108, scheduled_at=2025-10-09T07:11:56.034084, custom_extractions=null, telephony_data={duration=0.0, to_number=+918233457452, provider_call_id=4bb8b14e-bf3f-4e94-80f3-11dfa447036a, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918233457452, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=4fff4cec-a8b4-464b-aa23-2bc24e65846e, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T07:11:58.488066, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 07:11:58, id=6e6541a3-b5f0-4312-aaa8-e7cd8d43bcfa, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 07:11:56, status=ringing}

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Increasing keyword density could enhance ATS success., score=65, scale=100, keyElementsReadableByATS=Key elements such as the candidate's name, email, and work history are accessible for ATS parsing. However, ensuring role-specific keywords, like 'MERN stack', appear more frequently would improve match rates for specific job applications.}, impact={feedback=The resume uses bullet points to describe tasks, but they lack detailed context and quantifiable achievements. Introducing more dynamic language and specific data could enhance the communicated value., score=60, spellCheck=There are multiple spelling errors such as 'contribued' instead of 'contributed' and 'enginer' instead of 'engineer', which detract from professionalism. Prior proofreading or automated spell checking could address these issues., bulletPointsUsage=Bullet points are employed but are not consistently concise or focused on accomplishments, often just listing duties. Strengthening bullet points with outcome-focused language would improve impact., weakActionVerbs=The resume tends to use weaker verbs, such as 'handled', which do not strongly convey responsibility or success. Replacing with stronger verbs like 'orchestrated', 'managed', or 'optimized' would add depth., scale=100, quantifyingImpact=There is minimal use of quantifiable data, which weakens the impact of professional experiences. Including measurable outcomes, such as 'Improved process efficiency by 25%', would strengthen the narrative., repetitionAvoidance=There is some repetition in the description of roles across different jobs, such as mention of 'working on projects'. Diversifying language to reflect unique contributions at each position could enhance differentiation., accomplishmentLanguage=Accomplishment-focused language is sparse, with descriptions often focusing on duties rather than outcomes. Emphasizing results and achievements in bullet points would provide a stronger narrative.}, crispness={feedback=The resume is overly concise in some areas while unnecessarily verbose in others, leading to imbalanced sections. More precise language and uniform bullet point structure could enhance clarity., resumeLength=The length appears appropriate but lacks balance, with some sections underdeveloped while others have excessive information. A more balanced approach to word distribution could ensure key sections are adequately detailed., score=55, bulletPointsCount=The number of bullet points is inconsistent across roles, with some roles overutilizing bullet points without sufficient depth. Ensuring each bullet point adds unique value would be beneficial., fillerWords=There are numerous instances of filler words that do not contribute to the overall message, such as 'here' and 'it's'. Removing these would tighten the prose, making key points stand out more., bulletPointLength=Bullet points often exceed recommended lengths, diluting their impact and making it difficult to quickly grasp key achievements. Shortening these could foster greater impact and clarity., scale=100}, qualityAddOn={feedback=Stylistically, the resume avoids personal pronouns but could benefit from more consistent formatting of dates and active voice usage for a more concise and direct message., score=60, buzzwordsCliches=The resume does not heavily rely on buzzwords, but some terms like 'user-friendly' could be replaced with specific examples of how the features enhanced usability. Avoiding vague descriptions would strengthen the language., datesFormatting=Date formatting is inconsistent, using a mix of month/year and textual descriptions. Standardizing the format, like mm/yyyy, could eliminate confusion and improve chronological clarity., activeVoice=While active voice is used, there are some lapses into passive constructions which weaken the assertiveness of the content. Consistency in active voice could enhance the directness and authority of the resume., scale=100, personalPronounsUsage=Personal pronoun usage is avoided, which maintains a professional tone and aligns with industry standards. This is a strength of the resume's style.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T06:59:59.777759, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:59:59, id=4fff4cec-a8b4-464b-aa23-2bc24e65846e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:59:59, status=initiated}
Context Details
{recipient_phone_number=+918233457452, recipient_data={recipient_phone_number=null, review_completed=2025-10-09 12:19:52, callback_request_id=null, is_callback=null, fullName=Himanshu, resume_review_id=68e75adf18c34103788cfd1d, parentBolnaId=null, attemptType=null}, resume_review_id=null}