Call Details

Bolna ID: 8b373a77-09dd-4e97-a691-799809ee4402

Phone: +919266482845

From: N/A

Status: completed

Processing: COMPLETED

Duration: 25.60s

Cost: ₹3.08

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-09 11:39:52

Last Retry At:
2025-10-09 11:39:52

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-09 11:37:52
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-09 11:37:56
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 11:37:57
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 11:38:01
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 11:38:38
COMPLETED MAIN
CALLBACK_UPDATE
₹1.58
Duration: 25.60s
2025-10-09 11:38:41
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68e7516984eb6d0b7047d24d, scheduled_for=2025-10-09T12:08:41.857420852}
2025-10-09 11:38:44
COMPLETED MAIN
CALLBACK_UPDATE
₹3.08
Duration: 25.60s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Answer, disposition_3=}}}
2025-10-09 11:39:52
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-09 11:39:52, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

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user:  no
assistant:  No worries! What time can I call you back today or tomorrow?
assistant: Call will now disconnect
, updated_at=2025-10-09T06:08:43.621253, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:08:43, id=8b373a77-09dd-4e97-a691-799809ee4402, campaign_id=null, summary=The conversation was brief, with the agent initially greeting the user but mistakenly addressing the wrong person. The agent then asked for a suitable time to call back, and the call was subsequently disconnected., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Disconnected", "disposition_2": "No Answer", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Answer, disposition_3=}}}, smart_status=not_started, conversation_duration=25.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=25.599937, provider_connected=false}, transcriber_duration=25.599937, transcriber_model=nova-3, synthesizer_characters=108, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=35}, azure_gpt-4_1-mini={output=14, input=1820}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=14, input=1820, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1932, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:07:52, status=completed}

{created_at_str=2025-10-09 06:07:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.58, batch_id=null, cost_breakdown={synthesizer=1.08, transcriber=0.393, synthesizer_breakdown={welcome_message=0, conversation=1.08}, llm=0.107, platform=0, transcriber_breakdown={analytics=0, conversation=0.393}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.075, hangup=0.029}}, created_at=2025-10-09T06:07:52.279365, scheduled_at=2025-10-09T06:07:52.27934, custom_extractions=null, telephony_data={duration=0.0, to_number=+919266482845, provider_call_id=86f9df82-c382-43de-92bd-6e8da2faf7ca, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919266482845, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7949303b-34ca-4792-8bce-14cb1981eb54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  no
assistant:  No worries! What time can I call you back today or tomorrow?
assistant: Call will now disconnect
, updated_at=2025-10-09T06:08:35.223374, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:08:35, id=8b373a77-09dd-4e97-a691-799809ee4402, campaign_id=null, summary=The conversation was brief, with the agent initially greeting the user but mistakenly addressing the wrong person. The agent then asked for a suitable time to call back, and the call was subsequently disconnected., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=25.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=25.599937, provider_connected=false}, transcriber_duration=25.599937, transcriber_model=nova-3, synthesizer_characters=108, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=35}, azure_gpt-4_1-mini={output=14, input=1820}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=14, input=1820, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1932, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:07:52, status=call-disconnected}

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{created_at_str=2025-10-09 06:07:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T06:07:52.279365, scheduled_at=2025-10-09T06:07:52.27934, custom_extractions=null, telephony_data={duration=0.0, to_number=+919266482845, provider_call_id=86f9df82-c382-43de-92bd-6e8da2faf7ca, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919266482845, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7949303b-34ca-4792-8bce-14cb1981eb54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T06:07:57.313412, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:07:57, id=8b373a77-09dd-4e97-a691-799809ee4402, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:07:52, status=ringing}

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Context Details
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