Call Details

Bolna ID: 7949303b-34ca-4792-8bce-14cb1981eb54

Phone: +919266482845

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-09 11:31:51

Ended:
Not set

Last Processed:
2025-10-09 11:39:51

Last Retry At:
2025-10-09 11:39:51

Next Retry Scheduled:
2025-10-09 11:37:10

Next Call Scheduled:
2025-10-09 11:37:10

Call Timeline 14
2025-10-09 11:31:52
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-09 11:31:54
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 11:31:55
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 11:32:10
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 11:32:10
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-09 11:32:10
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-09 11:37:52
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8b373a77-09dd-4e97-a691-799809ee4402}
2025-10-09 11:38:38
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=8b373a77-09dd-4e97-a691-799809ee4402, status=COMPLETED, attempt_no=1}
2025-10-09 11:38:38
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=8b373a77-09dd-4e97-a691-799809ee4402, attempt_no=1, reason=Retry attempt succeeded}
2025-10-09 11:38:38
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8b373a77-09dd-4e97-a691-799809ee4402}
2025-10-09 11:38:44
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=8b373a77-09dd-4e97-a691-799809ee4402, status=COMPLETED, attempt_no=1}
2025-10-09 11:38:44
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=8b373a77-09dd-4e97-a691-799809ee4402, attempt_no=1, reason=Retry attempt succeeded}
2025-10-09 11:38:44
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8b373a77-09dd-4e97-a691-799809ee4402}
2025-10-09 11:39:51
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-09 11:39:51, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  no
assistant:  No worries! What time can I call you back today or tomorrow?
assistant: Call will now disconnect
, updated_at=2025-10-09T06:08:43.621253, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:08:43, id=8b373a77-09dd-4e97-a691-799809ee4402, campaign_id=null, summary=The conversation was brief, with the agent initially greeting the user but mistakenly addressing the wrong person. The agent then asked for a suitable time to call back, and the call was subsequently disconnected., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Disconnected", "disposition_2": "No Answer", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Answer, disposition_3=}}}, smart_status=not_started, conversation_duration=25.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=25.599937, provider_connected=false}, transcriber_duration=25.599937, transcriber_model=nova-3, synthesizer_characters=108, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=35}, azure_gpt-4_1-mini={output=14, input=1820}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=14, input=1820, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1932, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:07:52, status=completed}

{created_at_str=2025-10-09 06:07:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.58, batch_id=null, cost_breakdown={synthesizer=1.08, transcriber=0.393, synthesizer_breakdown={welcome_message=0, conversation=1.08}, llm=0.107, platform=0, transcriber_breakdown={analytics=0, conversation=0.393}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.075, hangup=0.029}}, created_at=2025-10-09T06:07:52.279365, scheduled_at=2025-10-09T06:07:52.27934, custom_extractions=null, telephony_data={duration=0.0, to_number=+919266482845, provider_call_id=86f9df82-c382-43de-92bd-6e8da2faf7ca, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919266482845, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7949303b-34ca-4792-8bce-14cb1981eb54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  no
assistant:  No worries! What time can I call you back today or tomorrow?
assistant: Call will now disconnect
, updated_at=2025-10-09T06:08:35.223374, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:08:35, id=8b373a77-09dd-4e97-a691-799809ee4402, campaign_id=null, summary=The conversation was brief, with the agent initially greeting the user but mistakenly addressing the wrong person. The agent then asked for a suitable time to call back, and the call was subsequently disconnected., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=25.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=25.599937, provider_connected=false}, transcriber_duration=25.599937, transcriber_model=nova-3, synthesizer_characters=108, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=35}, azure_gpt-4_1-mini={output=14, input=1820}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=14, input=1820, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1932, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:07:52, status=call-disconnected}

{created_at_str=2025-10-09 06:07:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T06:07:52.279365, scheduled_at=2025-10-09T06:07:52.27934, custom_extractions=null, telephony_data={duration=0.0, to_number=+919266482845, provider_call_id=86f9df82-c382-43de-92bd-6e8da2faf7ca, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919266482845, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7949303b-34ca-4792-8bce-14cb1981eb54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T06:08:01.355282, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:08:01, id=8b373a77-09dd-4e97-a691-799809ee4402, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:07:52, status=in-progress}

{created_at_str=2025-10-09 06:07:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T06:07:52.279365, scheduled_at=2025-10-09T06:07:52.27934, custom_extractions=null, telephony_data={duration=0.0, to_number=+919266482845, provider_call_id=86f9df82-c382-43de-92bd-6e8da2faf7ca, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919266482845, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7949303b-34ca-4792-8bce-14cb1981eb54, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T06:07:57.313412, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:07:57, id=8b373a77-09dd-4e97-a691-799809ee4402, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:07:52, status=ringing}

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{created_at_str=2025-10-09 06:01:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T06:01:52.183796, scheduled_at=2025-10-09T06:01:52.183771, custom_extractions=null, telephony_data={duration=0.0, to_number=+919266482845, provider_call_id=028ba06d-831b-4bba-b49d-3b015d2584d3, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919266482845, recipient_data={recipient_phone_number=null, review_completed=2025-10-09 11:20:55, callback_request_id=null, is_callback=null, fullName=Vishal, resume_review_id=68e74cdd18c34103788cf7d4, reviewDetails={overallScore={score=62.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes essential sections such as Work Experience, Education, and Skills. However, there is a need for clearer chronological order in the Work Experience section to better highlight the most recent experience., score=65, readability=While the resume is generally readable, some sections feel dense and could benefit from improved spacing or layout. Making key information stand out more prominently would help the hiring manager quickly locate important details., essentialSectionsPresence=All necessary sections are present, with Work Experience and Education structured appropriately. Skills and a brief summary are also included, which adds value to the overall structure., scale=100}, atsReadabilityScore={feedback=The resume is largely ATS-friendly, featuring standard section headings and clear formatting. However, incorporating more industry-relevant keywords would ensure higher ATS readability., score=66, scale=100, keyElementsReadableByATS=Key elements such as contact information and recent employment details are ATS-readable. Avoid text boxes and unusual fonts or formats that could confuse automated systems.}, impact={feedback=The resume makes good use of bullet points to outline experience, but lacks consistent quantification of results. Adding more metrics and avoiding repetitive phrases would significantly increase impact., score=62, spellCheck=The resume is mostly free from spelling errors, maintaining a professional standard. Ensure a thorough spell check is performed before submission to catch any minor typos or overlooked mistakes., bulletPointsUsage=Bullet points are used effectively to separate achievements and responsibilities, ensuring clarity. However, a few sections contain long lists that could be broken down further for better readability., weakActionVerbs=Some sections employ weaker verbs such as 'managed' and 'developed,' which can be strengthened with more dynamic actions like 'orchestrated' or 'innovated.' This would portray a more proactive image., scale=100, quantifyingImpact=Quantified accomplishments are sparsely included and should be elaborated to provide concrete evidence of success. Including specific numbers or percentages could greatly enhance the impact of achievements., repetitionAvoidance=There is some repetition of responsibilities across different roles, which diminishes the overall uniqueness of each position. Strive to use diverse language and highlight distinct skills in each experience entry., accomplishmentLanguage=There is a mix of responsibility and accomplishment-based language, but more emphasis on the latter could enhance the resume’s impact. Highlight outcomes instead of just duties to improve this balance.}, crispness={feedback=The resume is concise but could benefit from more succinct bullet points. Reducing filler words and focusing on precise, impactful statements would improve crispness., resumeLength=The resume length is appropriate for the candidate’s experience, fitting within a two-page maximum. However, some sections feel cluttered, suggesting a need for more concise phrasing., score=58, bulletPointsCount=The number of bullet points used is adequate, but in certain sections this overwhelms the reader with too much detail. Streamlining to focus on the most significant achievements is advisable., fillerWords=Presence of filler words detracts from otherwise strong statements, diluting overall impact. Aim to remove these to maintain a more professional tone., bulletPointLength=A few bullet points are overly lengthy, diluting the effectiveness of key achievements. Aim for one to two lines per bullet to maintain sharp, easy-to-digest points., scale=100}, qualityAddOn={feedback=Stylistically, the resume is mostly effective but could benefit from the elimination of clichés and buzzwords. Consistent date formatting and active voice usage would also enhance quality., score=60, buzzwordsCliches=The resume contains common industry buzzwords and phrases that could be replaced with unique descriptions. Avoid clichés to allow accomplishments to stand out more effectively., datesFormatting=Date formats are mostly consistent but vary slightly in presentation across different sections. Ensuring uniformity in how dates are displayed would aid clarity and professional appearance., activeVoice=The active voice is generally used well, though occasionally passive constructions appear. Strive for a more consistent use of active voice to convey a sense of direct involvement and impact., scale=100, personalPronounsUsage=No personal pronouns are used, consistent with modern resume standards. This approach maintains a professional and objective tone throughout the document.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T06:02:09.471881, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 06:02:09, id=7949303b-34ca-4792-8bce-14cb1981eb54, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 06:01:52, status=busy}

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Context Details
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