Call Details

Bolna ID: 4eff236d-24d9-443e-9f3e-f4d62458093a

Phone: +919579074781

From: N/A

Status: busy

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-09 11:17:47

Last Retry At:
2025-10-09 11:17:47

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 4
2025-10-09 11:22:52
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-09 11:22:56
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 11:22:57
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 11:23:30
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
Call History (Raw Callbacks) 3

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