Call Details

Bolna ID: 3fbd51f2-514b-4c09-9348-7e5d2d740051

Phone: +919940863635

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-09 10:02:56

Ended:
Not set

Last Processed:
2025-10-09 10:10:52

Last Retry At:
2025-10-09 10:10:52

Next Retry Scheduled:
2025-10-09 10:08:31

Next Call Scheduled:
2025-10-09 10:08:31

Call Timeline 14
2025-10-09 10:02:56
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-09 10:02:59
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 10:03:01
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 10:03:31
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 10:03:31
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-09 10:03:31
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-09 10:08:53
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=648cadc7-66d0-41cf-b53d-e4ddc366e827}
2025-10-09 10:09:36
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=648cadc7-66d0-41cf-b53d-e4ddc366e827, status=COMPLETED, attempt_no=1}
2025-10-09 10:09:36
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=648cadc7-66d0-41cf-b53d-e4ddc366e827, attempt_no=1, reason=Retry attempt succeeded}
2025-10-09 10:09:36
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=648cadc7-66d0-41cf-b53d-e4ddc366e827}
2025-10-09 10:09:48
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=648cadc7-66d0-41cf-b53d-e4ddc366e827, status=COMPLETED, attempt_no=1}
2025-10-09 10:09:48
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=648cadc7-66d0-41cf-b53d-e4ddc366e827, attempt_no=1, reason=Retry attempt succeeded}
2025-10-09 10:09:48
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=648cadc7-66d0-41cf-b53d-e4ddc366e827}
2025-10-09 10:10:52
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-09 10:10:52, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yeah
assistant:  Great! I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yeah
assistant:  Great! I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
, updated_at=2025-10-09T04:39:32.142454, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 04:39:32, id=648cadc7-66d0-41cf-b53d-e4ddc366e827, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and confirming if it's a good time to chat. The user responds affirmatively. Anita then mentions that the user checked their resume score and inquires whether they are looking for a job change or simply updating their resume., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=18.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=18.199938, provider_connected=false}, transcriber_duration=18.199938, transcriber_model=nova-3, synthesizer_characters=179, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=58, input=65}, azure_gpt-4_1-mini={output=43, input=1849}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=58, input=65, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=43, input=1849, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3912, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 04:38:53, status=call-disconnected}

{created_at_str=2025-10-09 04:38:53, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T04:38:53.51076, scheduled_at=2025-10-09T04:38:53.510733, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940863635, provider_call_id=97496a8c-f609-4b0a-8528-86e72d80c4f7, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919940863635, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=3fbd51f2-514b-4c09-9348-7e5d2d740051, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T04:39:04.597852, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 04:39:04, id=648cadc7-66d0-41cf-b53d-e4ddc366e827, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 04:38:53, status=in-progress}

{created_at_str=2025-10-09 04:38:53, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T04:38:53.51076, scheduled_at=2025-10-09T04:38:53.510733, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940863635, provider_call_id=97496a8c-f609-4b0a-8528-86e72d80c4f7, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919940863635, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=3fbd51f2-514b-4c09-9348-7e5d2d740051, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T04:38:56.901115, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 04:38:56, id=648cadc7-66d0-41cf-b53d-e4ddc366e827, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 04:38:53, status=ringing}

{created_at_str=2025-10-09 04:38:53, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T04:38:53.51076, scheduled_at=2025-10-09T04:38:53.510733, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940863635, provider_call_id=97496a8c-f609-4b0a-8528-86e72d80c4f7, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919940863635, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=3fbd51f2-514b-4c09-9348-7e5d2d740051, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T04:38:54.428442, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 04:38:54, id=648cadc7-66d0-41cf-b53d-e4ddc366e827, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 04:38:53, status=initiated}

{created_at_str=2025-10-09 04:32:56, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T04:32:56.552909, scheduled_at=2025-10-09T04:32:56.552884, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940863635, provider_call_id=1917a469-8902-4da3-8c9d-d38b7050e639, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919940863635, recipient_data={recipient_phone_number=null, review_completed=2025-10-09 09:51:55, callback_request_id=null, is_callback=null, fullName=SANGEETHA, resume_review_id=68e7380018c34103788cf109, reviewDetails={overallScore={score=61.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is fairly structured but suffers from minor layout inconsistencies that might affect readability. Essential sections like Experience and Education are present, but the contact information is embedded within the sections, which could be separated for clarity., score=65, readability=The use of unique technical terms enhances specificity but may hinder readability due to density and lack of spacing between sections. Improving spacing and visual separation between sections will your resume more navigable., essentialSectionsPresence=While all essential sections seem to be included, the flow is disrupted by non-standard placements of certain information. Reordering based on reverse chronological experience and isolating core information like personal contact would enhance readability., scale=100}, atsReadabilityScore={feedback=The resume aligns with many key ATS-readable components, enhancing its scannability by software systems. However, some formatting aspects, like embedded contact info and lack of clear headers, could impede ATS parsing., score=65, scale=100, keyElementsReadableByATS=Key elements such as job titles and employers stand out, which aids ATS recognition. Adding labeled headings for clearer section delineation can further boost ATS compatibility.}, impact={feedback=Impact is mildly present but lacks consistent quantification, which would underscore achievements better. Some repetition and use of weaker verbs could be strengthened through more vivid, specific action verbs., score=58, spellCheck=The document is mostly free of spelling errors, which is commendable. Thorough proofreading should ensure precision as a standard in all sections, maintaining professional standard., bulletPointsUsage=Bullet points are employed throughout, effectively breaking up the text and facilitating skimming by the reader. However, some points are too lengthy and would benefit from further segmentation or simplification., weakActionVerbs=Several action verbs lack strength and specificity, diminishing the demonstrated impact of achievements. Transitioning to more dynamic and forceful verbs could improve perception of capabilities and accomplishments., scale=100, quantifyingImpact=Efforts to quantify achievements are present but inconsistent; more metrics and figures would substantiate claims. Specific figures, percentages or numbers can significantly enhance the perceived impact., repetitionAvoidance=Repetition of action verbs is noticeable, particularly in listing responsibilities rather than achievements. It would benefit the resume to diversify language to maintain reader engagement and highlight varied skills., accomplishmentLanguage=The resume does incorporate accomplishment-oriented language but not consistently. Expanding on result-driven narratives rather than process descriptions could convey achievements more compellingly.}, crispness={feedback=The document is appropriately robust for the experience detailed, though some sections are verbose. Focusing on conciseness would enhance the crispness and ease of reading., resumeLength=The length is slightly on the long side for someone with your tenure; condensing less impactful sections could avoid overwhelming the reader. Simplifying statements and minimizing redundancy should aid in streamlining the document., score=56, bulletPointsCount=While bullet points are helpful in organizing information, certain sections could be reduced for brevity. Aim for precise, impactful points to prevent tiring the reader with lengthy lists., fillerWords=Filler words occasionally dilute the impact of statements; removing them could improve clarity and directness. A more aggressive elimination of superfluous language will also contribute to a crisp, authoritative tone., bulletPointLength=The points tend to be lengthy and could be trimmed for succinct communication of key points. Breaking complex ideas into concise statements will enhance understanding and retention., scale=100}, qualityAddOn={feedback=Quality indicators like active voice and consistent formatting are generally present, though cliché terms detract from specificity. Instances of buzzwords and inconsistent formatting can be refined for a polished finish., score=62, buzzwordsCliches=Buzzwords like 'dynamic', 'proven track record' and 'passionate' appear too frequently, lessening their impact. Replacing them with unique differentiators or concrete examples will be more compelling., datesFormatting=Dates appear consistently, but using a more standardized format (e.g., MM/YYYY) throughout can prevent any ambiguity. Adhering strictly to a selected date format will ensure greater consistency and professionalism., activeVoice=Active voice is employed throughout, enhancing the assertiveness of the document. Maintain this clarity and directness to reinforce a strong, capable image., scale=100, personalPronounsUsage=The resume is mostly free of personal pronouns, which effectively maintains a formal tone. Continue this approach to maintain focus on achievements over personal narrative.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T04:33:30.422344, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 04:33:30, id=3fbd51f2-514b-4c09-9348-7e5d2d740051, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=21, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=21}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 04:32:56, status=busy}

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Context Details
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