Call Details

Bolna ID: dd214781-a5d8-4782-96da-d94b30b57e77

Phone: +917977521046

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-09 09:17:53

Ended:
Not set

Last Processed:
2025-10-09 09:31:52

Last Retry At:
2025-10-09 09:31:52

Next Retry Scheduled:
2025-10-09 09:29:21

Next Call Scheduled:
2025-10-09 09:29:21

Call Timeline 18
2025-10-09 09:17:54
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-09 09:17:57
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 09:17:59
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 09:18:32
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 09:18:32
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-09 09:18:32
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-09 09:23:52
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ddfcfbab-88de-4a96-b6f6-b511d10180f7}
2025-10-09 09:24:21
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=ddfcfbab-88de-4a96-b6f6-b511d10180f7, status=BUSY, attempt_no=1}
2025-10-09 09:24:21
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-09 09:24:21
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ddfcfbab-88de-4a96-b6f6-b511d10180f7}
2025-10-09 09:29:52
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=7a9bafdf-a297-4732-9bcb-093b20c08f06}
2025-10-09 09:30:31
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=7a9bafdf-a297-4732-9bcb-093b20c08f06, status=COMPLETED, attempt_no=2}
2025-10-09 09:30:31
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=7a9bafdf-a297-4732-9bcb-093b20c08f06, attempt_no=2, reason=Retry attempt succeeded}
2025-10-09 09:30:31
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=7a9bafdf-a297-4732-9bcb-093b20c08f06}
2025-10-09 09:30:58
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=7a9bafdf-a297-4732-9bcb-093b20c08f06, status=COMPLETED, attempt_no=2}
2025-10-09 09:30:58
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=7a9bafdf-a297-4732-9bcb-093b20c08f06, attempt_no=2, reason=Retry attempt succeeded}
2025-10-09 09:30:58
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=7a9bafdf-a297-4732-9bcb-093b20c08f06}
2025-10-09 09:31:52
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-09 09:31:52, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-09 03:59:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.91, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.163, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.002, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.163}, network=0.925, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:59:52.008607, scheduled_at=2025-10-09T03:59:52.008577, custom_extractions=null, telephony_data={duration=11.0, to_number=+917977521046, provider_call_id=e651a715-854f-4df9-8fe3-3600ffd65c5e, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/80f7978c-c488-4e16-97c8-153f9e986c2a.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+917977521046, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=dd214781-a5d8-4782-96da-d94b30b57e77, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-09T04:00:54.978669, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 04:00:54, id=7a9bafdf-a297-4732-9bcb-093b20c08f06, campaign_id=null, summary=The conversation details are missing, so I cannot summarize the interaction between the user and the agent. Please provide the transcript or key points from the conversation for me to assist you further., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Disposition", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Disposition, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=10.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.599937, provider_connected=false}, transcriber_duration=10.599937, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=36, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=36, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:59:52, status=completed}

{created_at_str=2025-10-09 03:59:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.41, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.163, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.002, platform=0, transcriber_breakdown={analytics=0, conversation=0.163}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:59:52.008607, scheduled_at=2025-10-09T03:59:52.008577, custom_extractions=null, telephony_data={duration=0.0, to_number=+917977521046, provider_call_id=e651a715-854f-4df9-8fe3-3600ffd65c5e, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917977521046, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=dd214781-a5d8-4782-96da-d94b30b57e77, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-09T04:00:27.615435, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 04:00:27, id=7a9bafdf-a297-4732-9bcb-093b20c08f06, campaign_id=null, summary=The conversation details are missing, so I cannot summarize the interaction between the user and the agent. Please provide the transcript or key points from the conversation for me to assist you further., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=10.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.599937, provider_connected=false}, transcriber_duration=10.599937, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=36, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=36, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:59:52, status=call-disconnected}

{created_at_str=2025-10-09 03:59:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:59:52.008607, scheduled_at=2025-10-09T03:59:52.008577, custom_extractions=null, telephony_data={duration=0.0, to_number=+917977521046, provider_call_id=e651a715-854f-4df9-8fe3-3600ffd65c5e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917977521046, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=dd214781-a5d8-4782-96da-d94b30b57e77, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T04:00:07.880151, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 04:00:07, id=7a9bafdf-a297-4732-9bcb-093b20c08f06, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:59:52, status=in-progress}

{created_at_str=2025-10-09 03:59:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:59:52.008607, scheduled_at=2025-10-09T03:59:52.008577, custom_extractions=null, telephony_data={duration=0.0, to_number=+917977521046, provider_call_id=e651a715-854f-4df9-8fe3-3600ffd65c5e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917977521046, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=dd214781-a5d8-4782-96da-d94b30b57e77, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T03:59:55.077076, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 03:59:55, id=7a9bafdf-a297-4732-9bcb-093b20c08f06, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:59:52, status=ringing}

{created_at_str=2025-10-09 03:59:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:59:52.008607, scheduled_at=2025-10-09T03:59:52.008577, custom_extractions=null, telephony_data={duration=0.0, to_number=+917977521046, provider_call_id=e651a715-854f-4df9-8fe3-3600ffd65c5e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917977521046, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=dd214781-a5d8-4782-96da-d94b30b57e77, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T03:59:54.009289, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 03:59:54, id=7a9bafdf-a297-4732-9bcb-093b20c08f06, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:59:52, status=initiated}

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Context Details
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