Call Details

Bolna ID: 2eb85235-19d6-420d-99a0-b2f0fa7ed524

Phone: +919752974598

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-09 09:00:51

Ended:
Not set

Last Processed:
2025-10-09 09:08:52

Last Retry At:
2025-10-09 09:08:52

Next Retry Scheduled:
2025-10-09 09:06:20

Next Call Scheduled:
2025-10-09 09:06:20

Call Timeline 14
2025-10-09 09:00:52
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-09 09:00:56
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 09:00:57
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 09:01:20
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-09 09:01:20
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-09 09:01:20
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-09 09:06:52
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ed9b0d67-4c97-463a-90d6-b59f781bdc81}
2025-10-09 09:07:42
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=ed9b0d67-4c97-463a-90d6-b59f781bdc81, status=COMPLETED, attempt_no=1}
2025-10-09 09:07:42
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=ed9b0d67-4c97-463a-90d6-b59f781bdc81, attempt_no=1, reason=Retry attempt succeeded}
2025-10-09 09:07:42
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ed9b0d67-4c97-463a-90d6-b59f781bdc81}
2025-10-09 09:07:55
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=ed9b0d67-4c97-463a-90d6-b59f781bdc81, status=COMPLETED, attempt_no=1}
2025-10-09 09:07:55
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=ed9b0d67-4c97-463a-90d6-b59f781bdc81, attempt_no=1, reason=Retry attempt succeeded}
2025-10-09 09:07:55
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ed9b0d67-4c97-463a-90d6-b59f781bdc81}
2025-10-09 09:08:52
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-09 09:08:52, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  hello
assistant:  Hey! I’m here to help. Did you check your resume score with us today? Are you looking for a job change or just updating your resume?
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user:  hello hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  hello
assistant:  Hey! I’m here to help. Did you check your resume score with us today? Are you looking for a job change or just updating your resume?
, updated_at=2025-10-09T03:37:39.765197, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 03:37:39, id=ed9b0d67-4c97-463a-90d6-b59f781bdc81, campaign_id=null, summary=The conversation begins with the agent greeting the user and confirming if it's a good time to chat. The user responds with greetings but does not provide a clear answer. The agent then inquires if the user has checked their resume score and whether they are looking for a job change or just updating their resume., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=24.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=24.599937, provider_connected=false}, transcriber_duration=24.599937, transcriber_model=nova-3, synthesizer_characters=179, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=60, input=67}, azure_gpt-4_1-mini={output=44, input=1849}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=60, input=67, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=44, input=1849, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3917, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:36:51, status=call-disconnected}

{created_at_str=2025-10-09 03:36:51, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:36:51.995678, scheduled_at=2025-10-09T03:36:51.995653, custom_extractions=null, telephony_data={duration=0.0, to_number=+919752974598, provider_call_id=91c5287f-0d45-4e74-8a42-671a7ef1bf80, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919752974598, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2eb85235-19d6-420d-99a0-b2f0fa7ed524, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T03:37:05.341231, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 03:37:05, id=ed9b0d67-4c97-463a-90d6-b59f781bdc81, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:36:51, status=in-progress}

{created_at_str=2025-10-09 03:36:51, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:36:51.995678, scheduled_at=2025-10-09T03:36:51.995653, custom_extractions=null, telephony_data={duration=0.0, to_number=+919752974598, provider_call_id=91c5287f-0d45-4e74-8a42-671a7ef1bf80, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919752974598, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2eb85235-19d6-420d-99a0-b2f0fa7ed524, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T03:36:54.193012, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 03:36:54, id=ed9b0d67-4c97-463a-90d6-b59f781bdc81, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:36:51, status=ringing}

{created_at_str=2025-10-09 03:36:51, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:36:51.995678, scheduled_at=2025-10-09T03:36:51.995653, custom_extractions=null, telephony_data={duration=0.0, to_number=+919752974598, provider_call_id=91c5287f-0d45-4e74-8a42-671a7ef1bf80, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919752974598, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2eb85235-19d6-420d-99a0-b2f0fa7ed524, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-09T03:36:52.995952, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-09 03:36:52, id=ed9b0d67-4c97-463a-90d6-b59f781bdc81, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-09 03:36:51, status=initiated}

{created_at_str=2025-10-09 03:30:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-09T03:30:52.398449, scheduled_at=2025-10-09T03:30:52.398424, custom_extractions=null, telephony_data={duration=0.0, to_number=+919752974598, provider_call_id=efce9a97-e8f2-4d50-94eb-ca30817ed2d7, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919752974598, recipient_data={recipient_phone_number=null, review_completed=2025-10-09 08:50:41, callback_request_id=null, is_callback=null, fullName=Swati, resume_review_id=68e729ce18c34103788cee00, reviewDetails={overallScore={score=59, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume contains essential sections such as Education, Professional Summary, and Experience, but lacks chronological order, especially in the Experience section. It requires more clarity and organization to enhance readability and searchability., score=62, readability=The readability of the resume is affected by inconsistent section headers and alignment. Improved formatting, such as clearer separation between sections, could enhance the overall readability and professional appearance., essentialSectionsPresence=While all essential sections are present, they need to be ordered effectively, with the Experience section in reverse chronological order to make the most recent accomplishments stand out. The inclusion of a Skills section is positive, but the placement and labeling could be improved., scale=100}, atsReadabilityScore={feedback=The resume includes critical elements like contact information, education, and work experience that are clear and legible for ATS. Incorporating industry-specific keywords more extensively would further enhance its ATS compatibility., score=65, scale=100, keyElementsReadableByATS=Most key elements are laid out effectively for ATS readability. However, ensuring that formatting is consistent throughout will help prevent any misinterpretation by the system.}, impact={feedback=The resume includes bullet points for listing achievements, but lacks quantifiable impacts, which limits the perceived impact. Strong action verbs are underused, and there are some inconsistencies in language that could be improved to better highlight accomplishments., score=58, spellCheck=The document appears to be mostly free of spelling errors, but careful proofreading is always recommended to ensure professional presentation., bulletPointsUsage=The use of bullet points makes information easier to digest. However, incorporating more detail and specificity in each bullet point could significantly enhance their impact., weakActionVerbs=Action verbs need to be stronger and more varied to convey a more dynamic narrative. Replacing bland verbs with more descriptive ones can better demonstrate initiative and success., scale=100, quantifyingImpact=The resume should include more quantifiable achievements to make the impact of past roles clearer. Statements like 'led digital transformation' would benefit from specific outcomes or figures., repetitionAvoidance=There is some repetition in the language used, particularly in action verbs. Diversifying vocabulary could make the content more engaging and illustrative of performance., accomplishmentLanguage=The language used to describe accomplishments could be strengthened by explicitly stating outcomes, such as improvements made or challenges overcome. This would provide a clearer picture of the candidate's capabilities.}, crispness={feedback=The resume is slightly longer than necessary for its content, leading to sections that are more dense than they need to be. Streamlining the document by eliminating less critical information and more rigorous editing of bullet points could enhance crispness., resumeLength=The resume's current length feels extended for the content present. Removing some redundant statements and focusing on the most impactful achievements could improve its conciseness., score=50, bulletPointsCount=The number of bullet points is appropriate, but more attention should be paid to the length and focus of each. Ensuring each point is concise and directly related to key achievements would enhance readability., fillerWords=There is a notable presence of filler words that do not add value to the resume. Removing superfluous language will sharpen the text and ensure the focus remains on strengths and skills., bulletPointLength=Some bullet points are overly lengthy, which can obscure key achievements. Shortening these by removing extraneous details would make the accomplishments more prominent., scale=100}, qualityAddOn={feedback=There is a noticeable reliance on buzzwords that don’t clearly convey the candidate's unique skills and achievements. Consistent formatting of dates and careful correction of minor stylistic errors would improve overall quality., score=60, buzzwordsCliches=The document leans heavily on business jargon and buzzwords, which may detract from actual achievements. Using concrete examples instead of clichés would make the text more original and engaging., datesFormatting=Date formatting in the document is inconsistent, appearing in different formats throughout. 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Context Details
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