Call Details

Bolna ID: 4d639530-e9f7-4a43-8992-cc801a53e77c

Phone: +918000691797

From: N/A

Status: completed

Processing: FAILED

Duration: 48.10s

Cost: ₹8.25

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-08 17:22:52

Last Retry At:
2025-10-08 17:22:52

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-10-08 17:19:53
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-08 17:19:55
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 17:19:58
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 17:20:01
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 17:21:07
COMPLETED MAIN
CALLBACK_UPDATE
₹5.25
Duration: 48.10s
2025-10-08 17:22:52
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-08 17:22:52, message=Successfully fetched and saved additional details}
2025-10-08 17:22:52
COMPLETED MAIN
CALLBACK_UPDATE
₹8.25
Duration: 48.10s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Resume Services, disposition_3=Resume Update}}}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-08 11:49:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=8.25, batch_id=null, cost_breakdown={synthesizer=4.07, transcriber=0.733, synthesizer_breakdown={welcome_message=0, conversation=4.07}, llm=0.443, transfer_cost=0.0, platform=3.0, transcriber_breakdown={analytics=0, conversation=0.733}, network=0.925, llm_breakdown={analytics=0, summarization=0.008, extraction=0, conversation=0.315, hangup=0.12}}, created_at=2025-10-08T11:49:52.961268, scheduled_at=2025-10-08T11:49:52.961242, custom_extractions=null, telephony_data={duration=49.0, to_number=+918000691797, provider_call_id=9ead2b00-6b14-43a7-b066-33ec8ab2fe41, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/5efd64da-57aa-4832-bacc-49c5568afa68.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918000691797, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a898e5f7-831f-4b8f-b900-1a549cbe9a19, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  no looking for job change
assistant:  Got it! You have ten years of experience, right? What kind of roles are you targeting?
user:  that is belongs to the qa side like in the testing side manual
assistant:   Thanks for sharing! Are you aware of ATS, the applicant tracking system, and how it impacts your resume
, updated_at=2025-10-08T11:52:51.976852, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 11:52:51, id=4d639530-e9f7-4a43-8992-cc801a53e77c, campaign_id=null, summary=The conversation is between a user and an agent named Anita from Outspark. Anita initiates the call and confirms that the user is available to talk. She notes that the user recently checked their resume score and inquires if they are looking for a job change. The user confirms they are seeking a job change, specifically targeting roles in quality assurance (QA) related to manual testing. Anita then asks if the user is familiar with applicant tracking systems (ATS) and their impact on resumes., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Resume Services", "disposition_3": "Resume Update"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Resume Services, disposition_3=Resume Update}}}, smart_status=dropped, conversation_duration=48.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=47.79994, provider_connected=false}, transcriber_duration=47.79994, transcriber_model=nova-3, synthesizer_characters=407, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=97, input=146}, azure_gpt-4_1-mini={output=93, input=7505}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=97, input=146, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=93, input=7505, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=28, input=7989, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 11:49:52, status=completed}

{created_at_str=2025-10-08 11:49:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=5.25, batch_id=null, cost_breakdown={synthesizer=4.07, transcriber=0.733, synthesizer_breakdown={welcome_message=0, conversation=4.07}, llm=0.443, platform=0, transcriber_breakdown={analytics=0, conversation=0.733}, network=0, llm_breakdown={analytics=0, summarization=0.008, extraction=0, conversation=0.315, hangup=0.12}}, created_at=2025-10-08T11:49:52.961268, scheduled_at=2025-10-08T11:49:52.961242, custom_extractions=null, telephony_data={duration=0.0, to_number=+918000691797, provider_call_id=9ead2b00-6b14-43a7-b066-33ec8ab2fe41, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918000691797, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a898e5f7-831f-4b8f-b900-1a549cbe9a19, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  no looking for job change
assistant:  Got it! You have ten years of experience, right? What kind of roles are you targeting?
user:  that is belongs to the qa side like in the testing side manual
assistant:   Thanks for sharing! Are you aware of ATS, the applicant tracking system, and how it impacts your resume
, updated_at=2025-10-08T11:51:00.900831, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 11:51:00, id=4d639530-e9f7-4a43-8992-cc801a53e77c, campaign_id=null, summary=The conversation is between a user and an agent named Anita from Outspark. Anita initiates the call and confirms that the user is available to talk. She notes that the user recently checked their resume score and inquires if they are looking for a job change. The user confirms they are seeking a job change, specifically targeting roles in quality assurance (QA) related to manual testing. Anita then asks if the user is familiar with applicant tracking systems (ATS) and their impact on resumes., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=48.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=47.79994, provider_connected=false}, transcriber_duration=47.79994, transcriber_model=nova-3, synthesizer_characters=407, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=97, input=146}, azure_gpt-4_1-mini={output=93, input=7505}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=97, input=146, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=93, input=7505, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=28, input=7989, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 11:49:52, status=call-disconnected}

{created_at_str=2025-10-08 11:49:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T11:49:52.961268, scheduled_at=2025-10-08T11:49:52.961242, custom_extractions=null, telephony_data={duration=0.0, to_number=+918000691797, provider_call_id=9ead2b00-6b14-43a7-b066-33ec8ab2fe41, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918000691797, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a898e5f7-831f-4b8f-b900-1a549cbe9a19, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T11:50:00.680778, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 11:50:00, id=4d639530-e9f7-4a43-8992-cc801a53e77c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 11:49:52, status=in-progress}

{created_at_str=2025-10-08 11:49:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T11:49:52.961268, scheduled_at=2025-10-08T11:49:52.961242, custom_extractions=null, telephony_data={duration=0.0, to_number=+918000691797, provider_call_id=9ead2b00-6b14-43a7-b066-33ec8ab2fe41, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918000691797, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a898e5f7-831f-4b8f-b900-1a549cbe9a19, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T11:49:57.526285, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 11:49:57, id=4d639530-e9f7-4a43-8992-cc801a53e77c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 11:49:52, status=ringing}

{created_at_str=2025-10-08 11:49:52, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T11:49:52.961268, scheduled_at=2025-10-08T11:49:52.961242, custom_extractions=null, telephony_data={duration=0.0, to_number=+918000691797, provider_call_id=9ead2b00-6b14-43a7-b066-33ec8ab2fe41, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918000691797, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a898e5f7-831f-4b8f-b900-1a549cbe9a19, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T11:49:55.054614, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 11:49:55, id=4d639530-e9f7-4a43-8992-cc801a53e77c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 11:49:52, status=initiated}
Context Details
{recipient_phone_number=+918000691797, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=a898e5f7-831f-4b8f-b900-1a549cbe9a19, attemptType=RETRY}, resume_review_id=null}