Call Details

Bolna ID: 4af753fb-1aa1-4a1e-8723-3c0cde1f22b7

Phone: +918121298095

From: N/A

Status: completed

Processing: FAILED

Duration: 6.70s

Cost: ₹2.52

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-08 15:58:28

Last Retry At:
2025-10-08 15:58:28

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-10-08 15:56:22
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-08 15:56:25
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 15:56:27
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 15:56:31
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 15:56:40
COMPLETED MAIN
CALLBACK_UPDATE
₹1.02
Duration: 6.70s
2025-10-08 15:58:28
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-08 15:58:28, message=Successfully fetched and saved additional details}
2025-10-08 16:00:20
COMPLETED MAIN
CALLBACK_UPDATE
₹2.52
Duration: 6.70s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Information Provided, disposition_3=}}}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-08 10:26:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=2.52, batch_id=null, cost_breakdown={synthesizer=0.81, transcriber=0.104, synthesizer_breakdown={welcome_message=0, conversation=0.81}, llm=0.107, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.104}, network=0.925, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.076, hangup=0.029}}, created_at=2025-10-08T10:26:22.270385, scheduled_at=2025-10-08T10:26:22.27036, custom_extractions=null, telephony_data={duration=8.0, to_number=+918121298095, provider_call_id=13be1c90-59f3-4a59-a9d0-48765084e762, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/616f1c2a-51d6-4517-b050-201206726f8c.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918121298095, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a05325f5-54c9-4a05-87fc-a75f1bb0a0d2, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This
, updated_at=2025-10-08T10:30:19.435231, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 10:30:19, id=4af753fb-1aa1-4a1e-8723-3c0cde1f22b7, campaign_id=null, summary=The conversation begins with the agent greeting the user and confirming their identity. The user responds with a simple "hello." The agent continues the conversation but does not provide further details in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Disconnected", "disposition_2": "No Information Provided", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Information Provided, disposition_3=}}}, smart_status=dropped, conversation_duration=6.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=6.7999377, provider_connected=false}, transcriber_duration=6.7999377, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=18}, azure_gpt-4_1-mini={output=21, input=1828}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=18, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1828, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1947, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 10:26:22, status=completed}

{created_at_str=2025-10-08 10:26:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.02, batch_id=null, cost_breakdown={synthesizer=0.81, transcriber=0.104, synthesizer_breakdown={welcome_message=0, conversation=0.81}, llm=0.107, platform=0, transcriber_breakdown={analytics=0, conversation=0.104}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.076, hangup=0.029}}, created_at=2025-10-08T10:26:22.270385, scheduled_at=2025-10-08T10:26:22.27036, custom_extractions=null, telephony_data={duration=0.0, to_number=+918121298095, provider_call_id=13be1c90-59f3-4a59-a9d0-48765084e762, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918121298095, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a05325f5-54c9-4a05-87fc-a75f1bb0a0d2, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This
, updated_at=2025-10-08T10:26:40.218237, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 10:26:40, id=4af753fb-1aa1-4a1e-8723-3c0cde1f22b7, campaign_id=null, summary=The conversation begins with the agent greeting the user and confirming their identity. The user responds with a simple "hello." The agent continues the conversation but does not provide further details in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=6.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=6.7999377, provider_connected=false}, transcriber_duration=6.7999377, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=18}, azure_gpt-4_1-mini={output=21, input=1828}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=18, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1828, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1947, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 10:26:22, status=call-disconnected}

{created_at_str=2025-10-08 10:26:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T10:26:22.270385, scheduled_at=2025-10-08T10:26:22.27036, custom_extractions=null, telephony_data={duration=0.0, to_number=+918121298095, provider_call_id=13be1c90-59f3-4a59-a9d0-48765084e762, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918121298095, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a05325f5-54c9-4a05-87fc-a75f1bb0a0d2, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T10:26:30.69152, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 10:26:30, id=4af753fb-1aa1-4a1e-8723-3c0cde1f22b7, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 10:26:22, status=in-progress}

{created_at_str=2025-10-08 10:26:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T10:26:22.270385, scheduled_at=2025-10-08T10:26:22.27036, custom_extractions=null, telephony_data={duration=0.0, to_number=+918121298095, provider_call_id=13be1c90-59f3-4a59-a9d0-48765084e762, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918121298095, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a05325f5-54c9-4a05-87fc-a75f1bb0a0d2, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T10:26:26.550196, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 10:26:26, id=4af753fb-1aa1-4a1e-8723-3c0cde1f22b7, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 10:26:22, status=ringing}

{created_at_str=2025-10-08 10:26:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T10:26:22.270385, scheduled_at=2025-10-08T10:26:22.27036, custom_extractions=null, telephony_data={duration=0.0, to_number=+918121298095, provider_call_id=13be1c90-59f3-4a59-a9d0-48765084e762, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918121298095, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a05325f5-54c9-4a05-87fc-a75f1bb0a0d2, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T10:26:25.147526, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 10:26:25, id=4af753fb-1aa1-4a1e-8723-3c0cde1f22b7, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 10:26:22, status=initiated}
Context Details
{recipient_phone_number=+918121298095, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=a05325f5-54c9-4a05-87fc-a75f1bb0a0d2, attemptType=RETRY}, resume_review_id=null}