Call Details

Bolna ID: 2d26cdf6-ec08-4ef8-84e4-6a0a21e7473a

Phone: +916281951110

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call unanswered

Timestamps

Started:
2025-10-08 15:47:22

Ended:
Not set

Last Processed:
2025-10-08 16:00:27

Last Retry At:
2025-10-08 16:00:27

Next Retry Scheduled:
2025-10-08 15:53:14

Next Call Scheduled:
2025-10-08 15:53:14

Call Timeline 14
2025-10-08 15:47:23
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-08 15:47:24
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 15:47:25
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 15:48:14
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 15:48:14
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-08 15:48:14
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-08 15:53:22
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=44b0c324-2e17-4434-ae84-5731eab5efef}
2025-10-08 15:58:40
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=44b0c324-2e17-4434-ae84-5731eab5efef, status=COMPLETED, attempt_no=1}
2025-10-08 15:58:40
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=44b0c324-2e17-4434-ae84-5731eab5efef, attempt_no=1, reason=Retry attempt succeeded}
2025-10-08 15:58:40
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=44b0c324-2e17-4434-ae84-5731eab5efef}
2025-10-08 16:00:27
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-08 16:00:27, message=Successfully fetched and saved additional details}
2025-10-08 16:09:22
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=44b0c324-2e17-4434-ae84-5731eab5efef, status=COMPLETED, attempt_no=1}
2025-10-08 16:09:22
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=44b0c324-2e17-4434-ae84-5731eab5efef, attempt_no=1, reason=Retry attempt succeeded}
2025-10-08 16:09:22
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=44b0c324-2e17-4434-ae84-5731eab5efef}
Call History (Raw Callbacks) 8

{created_at_str=2025-10-08 10:23:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=58.48, batch_id=null, cost_breakdown={synthesizer=35.36, transcriber=4.453, synthesizer_breakdown={welcome_message=0, conversation=35.36}, llm=3.662, transfer_cost=0.0, platform=15.0, transcriber_breakdown={analytics=0, conversation=4.453}, network=4.625, llm_breakdown={analytics=0, summarization=0.024, extraction=0, conversation=2.749, hangup=0.889}}, created_at=2025-10-08T10:23:22.147713, scheduled_at=2025-10-08T10:23:22.147686, custom_extractions=null, telephony_data={duration=292.0, to_number=+916281951110, provider_call_id=e8868f6d-623c-4dd2-904c-c04cac50413f, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/d63245cf-9cef-4577-bed7-b5411614e12c.mp3, provider=plivo, hangup_provider_code=4010, from_number=+918035316264, call_type=outbound, hangup_by=Plivo, hangup_reason=End of inputs from Bolna}, context_details={recipient_phone_number=+916281951110, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2d26cdf6-ec08-4ef8-84e4-6a0a21e7473a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  i'm just updating my resume
assistant:  Got it! You have ten years of experience, right? What kind of roles are you targeting?
user:  digital marketing
assistant:   Nice! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yes
assistant:   Perfect! Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with this resume?
user:  yes
assistant:   That’s good! Are these calls for the kind of digital marketing roles you want?
user:  हां
assistant:   बढ़िया! क्या आप हर नौकरी के लिए अपना रिज्यूमे कस्टमाइज करते हैं या एक ही रिज्यूमे से सब जगह अप्लाई करते हैं?
user:  sem resumo
assistant:   Sorry, could you please repeat that? I didn’t quite get it.
user:  i used the same resume
assistant:   Hmm, that might be why calls are fewer. Your resume needs the right keywords for each job to pass ATS. Makes sense?
user:  right
assistant:   Exactly! Your CV should highlight skills and achievements matching the role and industry. Otherwise, ATS won’t show it to recruiters. Want me to explain more?
user:  yes go ahead
assistant:    So, there are two things: your
user:  before that i would like to know
assistant:  Sure! What would you like to know?
user:  before that i would like to know what was the timing steps
assistant:   You mean the steps in our process? I can explain the whole flow if you want!
user:  please go ahead i have only five minutes of time
assistant:    No
user:  in next five minutes i'll have a meeting
assistant:    Got
user:  make sure you complete in five minutes
assistant:  Absolutely! Quick recap: We check your resume score, discuss ATS impact, and how customized resumes get more calls. Then, I share how Outspark’s package boosts your chances with ATS-friendly CVs, cover letters, interview kits, and LinkedIn help. Ready to hear about the offer?
user:  yes
assistant:   Great! You get ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Plus, lifetime access to edit and download in twenty-five templates. Sound good so far?
user:  there's freely giving
assistant:    I wish! But this full package is valued over ten thousand rupees. For a limited time, we offer it at a big discount. Want to know the price?
user:  yes
assistant:    You can get everything for just rupees two thousand plus GST. This offer lasts only three days. Serious about your career?
user:  you mean to say the offer will expire on eleventh or twelfth of this month
assistant:    Exactly! The offer expires on the eleventh of October. It’s best to grab it before then. Shall I send you the payment link?
user:  before that i would like to know about the
assistant:    Sure! What exactly would you like to know before we proceed?
user:  can you please share your company i mean to say that overview description and all
assistant:   Outspark is
user:  how benefit will i get
assistant:    Outspark helps you get noticed by recruiters with ATS-friendly, job-specific resumes. More interview calls, better roles. Plus, LinkedIn boosts your profile visibility. Ready to upgrade your resume?
user:  okay i would do one thing i'm only i'm running out of my time
assistant:    No
user:  so can you please call me by tomorrow after i pm
assistant:    Sure
user:  that would be great believe because
assistant:    Perfect! What time tomorrow after 1
user:  at five i have
assistant:    Got it! I’ll call you tomorrow at five PM. Looking forward to helping
user:  five five five pm
assistant:     Haha, five five five PM it is! I’ll call you then. Talk soon!
assistant: Call will now disconnect
, updated_at=2025-10-08T10:39:21.841155, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 10:39:21, id=44b0c324-2e17-4434-ae84-5731eab5efef, campaign_id=null, summary=In the conversation, the user, who is updating their resume, speaks with Anita from Outspark. Anita inquires about the user's job search status and discusses the importance of customizing resumes for ATS (Applicant Tracking Systems) to increase interview calls. The user confirms they are using the same resume for all applications, which may be limiting their opportunities.

Anita explains Outspark's services, which include ATS-friendly resumes, cover letters, and interview prep kits, all available at a discounted price of 2000 rupees plus GST, with the offer expiring on October 11. The user expresses interest but requests more information about the company and its benefits. Due to time constraints, the user asks for a follow-up call the next day at 5 PM, which Anita agrees to. The call concludes with a confirmation of the follow-up., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Interested - Pricing", "disposition_3": "Interested - Pricing - Wants price details"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested - Pricing, disposition_3=Interested - Pricing - Wants price details}}}, smart_status=rescheduled, conversation_duration=290.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=290.39993, provider_connected=false}, transcriber_duration=290.39993, transcriber_model=nova-3, synthesizer_characters=3536, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=169, input=935}, azure_gpt-4_1-mini={output=874, input=65320}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=169, input=935, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=874, input=65320, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=175, input=59260, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 10:23:22, status=completed}

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  i'm just updating my resume
assistant:  Got it! You have ten years of experience, right? What kind of roles are you targeting?
user:  digital marketing
assistant:   Nice! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yes
assistant:   Perfect! Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with this resume?
user:  yes
assistant:   That’s good! Are these calls for the kind of digital marketing roles you want?
user:  हां
assistant:   बढ़िया! क्या आप हर नौकरी के लिए अपना रिज्यूमे कस्टमाइज करते हैं या एक ही रिज्यूमे से सब जगह अप्लाई करते हैं?
user:  sem resumo
assistant:   Sorry, could you please repeat that? I didn’t quite get it.
user:  i used the same resume
assistant:   Hmm, that might be why calls are fewer. Your resume needs the right keywords for each job to pass ATS. Makes sense?
user:  right
assistant:   Exactly! Your CV should highlight skills and achievements matching the role and industry. Otherwise, ATS won’t show it to recruiters. Want me to explain more?
user:  yes go ahead
assistant:    So, there are two things: your
user:  before that i would like to know
assistant:  Sure! What would you like to know?
user:  before that i would like to know what was the timing steps
assistant:   You mean the steps in our process? I can explain the whole flow if you want!
user:  please go ahead i have only five minutes of time
assistant:    No
user:  in next five minutes i'll have a meeting
assistant:    Got
user:  make sure you complete in five minutes
assistant:  Absolutely! Quick recap: We check your resume score, discuss ATS impact, and how customized resumes get more calls. Then, I share how Outspark’s package boosts your chances with ATS-friendly CVs, cover letters, interview kits, and LinkedIn help. Ready to hear about the offer?
user:  yes
assistant:   Great! You get ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Plus, lifetime access to edit and download in twenty-five templates. Sound good so far?
user:  there's freely giving
assistant:    I wish! But this full package is valued over ten thousand rupees. For a limited time, we offer it at a big discount. Want to know the price?
user:  yes
assistant:    You can get everything for just rupees two thousand plus GST. This offer lasts only three days. Serious about your career?
user:  you mean to say the offer will expire on eleventh or twelfth of this month
assistant:    Exactly! The offer expires on the eleventh of October. It’s best to grab it before then. Shall I send you the payment link?
user:  before that i would like to know about the
assistant:    Sure! What exactly would you like to know before we proceed?
user:  can you please share your company i mean to say that overview description and all
assistant:   Outspark is
user:  how benefit will i get
assistant:    Outspark helps you get noticed by recruiters with ATS-friendly, job-specific resumes. More interview calls, better roles. Plus, LinkedIn boosts your profile visibility. Ready to upgrade your resume?
user:  okay i would do one thing i'm only i'm running out of my time
assistant:    No
user:  so can you please call me by tomorrow after i pm
assistant:    Sure
user:  that would be great believe because
assistant:    Perfect! What time tomorrow after 1
user:  at five i have
assistant:    Got it! I’ll call you tomorrow at five PM. Looking forward to helping
user:  five five five pm
assistant:     Haha, five five five PM it is! I’ll call you then. Talk soon!
assistant: Call will now disconnect
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Anita explains Outspark's services, which include ATS-friendly resumes, cover letters, and interview prep kits, all available at a discounted price of 2000 rupees plus GST, with the offer expiring on October 11. The user expresses interest but requests more information about the company and its benefits. Due to time constraints, the user asks for a follow-up call the next day at 5 PM, which Anita agrees to. The call concludes with a confirmation of the follow-up., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=290.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=290.39993, provider_connected=false}, transcriber_duration=290.39993, transcriber_model=nova-3, synthesizer_characters=3536, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=169, input=935}, azure_gpt-4_1-mini={output=874, input=65320}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=169, input=935, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=874, input=65320, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=175, input=59260, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 10:23:22, status=call-disconnected}

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Reducing wordiness in some areas can make the resume visibly shorter and more digestible., score=55, bulletPointsCount=The count of bullet points is high and may be excessive in some sections without contributing additional value. Refining the points to focus only on key achievements may be beneficial., fillerWords=There’s a noticeable presence of filler phrases and redundant words that do not add value. Streamlining and focusing on critical information will enhance the overall crispness of the resume., bulletPointLength=Some bullet points are overly detailed and could be condensed into more concise, impactful statements. Prioritize brevity and precision for bullet points to be more effective., scale=100}, qualityAddOn={feedback=While free from rampant buzzwords, there are some industry-standard cliches that could be substituted with more technical phrasing. Consistency in date formatting and avoiding superlative terms could enhance professionalism., score=62, buzzwordsCliches=The resume contains some buzzwords and industry cliches like 'results-driven' that could be replaced with more substantial, specific accomplishments. Eliminating generic phrases will strengthen clarity and professionalism., datesFormatting=Dates are mostly formatted consistently, but attention to detail in date spacing and format across all entries is needed. Ensuring uniformity in all temporal references will enhance reliability., activeVoice=Active voice is prevalently used, improving the directness and clarity of the achievements and responsibilities described. There are few sentences that could be rephrased for better emphasis on active participation., scale=100, personalPronounsUsage=The resume correctly avoids the use of personal pronouns, maintaining a professional tone throughout. Keeping this approach helps in preserving an impersonal, objective stance.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T10:17:24.111984, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 10:17:24, id=2d26cdf6-ec08-4ef8-84e4-6a0a21e7473a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 10:17:23, status=initiated}
Context Details
{recipient_phone_number=+916281951110, recipient_data={recipient_phone_number=null, review_completed=2025-10-08 15:37:04, callback_request_id=null, is_callback=null, fullName=Mohammed, resume_review_id=68e6377f9f941c720e6fa39f, parentBolnaId=null, attemptType=null}, resume_review_id=null}