Call Details
Bolna ID:
901ace80-bb07-4232-8d1f-518f925c1830
Phone: +918179728385
From: N/A
Status: completed
Processing: FAILED
Duration: 19.10s
Cost: ₹4.74
Hangup Details
Hangup By: Callee
Reason: Call recipient hungup
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-10-08 15:20:22
Last Retry At:
2025-10-08 15:20:22
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 7
Call History (Raw Callbacks) 5
{created_at_str=2025-10-08 09:48:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=4.74, batch_id=null, cost_breakdown={synthesizer=2.79, transcriber=0.297, synthesizer_breakdown={welcome_message=0, conversation=2.79}, llm=0.149, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.297}, network=0.925, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.086, hangup=0.059}}, created_at=2025-10-08T09:48:22.302233, scheduled_at=2025-10-08T09:48:22.302206, custom_extractions=null, telephony_data={duration=20.0, to_number=+918179728385, provider_call_id=cb8bdbbd-e334-480b-b9e3-bfb0ae9f3314, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/2e0446f9-46bf-4683-a30e-c92985b477ec.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918179728385, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f9751cf6-9fd1-437d-891f-607db6ec275d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user: hello
assistant: Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user: ok
assistant: Great! I see you just checked your
, updated_at=2025-10-08T09:53:08.428796, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 09:53:08, id=901ace80-bb07-4232-8d1f-518f925c1830, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, introducing herself and asking if it's a good time to talk. The user responds affirmatively with "ok." The agent then mentions that the user recently checked something, but the conversation is cut off at this point., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Connected", "disposition_2": "Positive Engagement", "disposition_3": "User Agreed to Talk"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Positive Engagement, disposition_3=User Agreed to Talk}}}, smart_status=dropped, conversation_duration=19.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=19.399937, provider_connected=false}, transcriber_duration=19.399937, transcriber_model=nova-3, synthesizer_characters=279, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=54, input=66}, azure_gpt-4_1-mini={output=64, input=1863}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=54, input=66, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=64, input=1863, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3945, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 09:48:22, status=completed}
{created_at_str=2025-10-08 09:48:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=3.24, batch_id=null, cost_breakdown={synthesizer=2.79, transcriber=0.297, synthesizer_breakdown={welcome_message=0, conversation=2.79}, llm=0.149, platform=0, transcriber_breakdown={analytics=0, conversation=0.297}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.086, hangup=0.059}}, created_at=2025-10-08T09:48:22.302233, scheduled_at=2025-10-08T09:48:22.302206, custom_extractions=null, telephony_data={duration=0.0, to_number=+918179728385, provider_call_id=cb8bdbbd-e334-480b-b9e3-bfb0ae9f3314, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918179728385, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f9751cf6-9fd1-437d-891f-607db6ec275d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user: hello
assistant: Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user: ok
assistant: Great! I see you just checked your
, updated_at=2025-10-08T09:49:12.404874, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 09:49:12, id=901ace80-bb07-4232-8d1f-518f925c1830, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, introducing herself and asking if it's a good time to talk. The user responds affirmatively with "ok." The agent then mentions that the user recently checked something, but the conversation is cut off at this point., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=19.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=19.399937, provider_connected=false}, transcriber_duration=19.399937, transcriber_model=nova-3, synthesizer_characters=279, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=54, input=66}, azure_gpt-4_1-mini={output=64, input=1863}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=54, input=66, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=64, input=1863, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3945, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 09:48:22, status=call-disconnected}
{created_at_str=2025-10-08 09:48:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T09:48:22.302233, scheduled_at=2025-10-08T09:48:22.302206, custom_extractions=null, telephony_data={duration=0.0, to_number=+918179728385, provider_call_id=cb8bdbbd-e334-480b-b9e3-bfb0ae9f3314, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918179728385, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f9751cf6-9fd1-437d-891f-607db6ec275d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T09:48:49.93585, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 09:48:49, id=901ace80-bb07-4232-8d1f-518f925c1830, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 09:48:22, status=in-progress}
{created_at_str=2025-10-08 09:48:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T09:48:22.302233, scheduled_at=2025-10-08T09:48:22.302206, custom_extractions=null, telephony_data={duration=0.0, to_number=+918179728385, provider_call_id=cb8bdbbd-e334-480b-b9e3-bfb0ae9f3314, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918179728385, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f9751cf6-9fd1-437d-891f-607db6ec275d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T09:48:25.652698, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 09:48:25, id=901ace80-bb07-4232-8d1f-518f925c1830, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 09:48:22, status=ringing}
{created_at_str=2025-10-08 09:48:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T09:48:22.302233, scheduled_at=2025-10-08T09:48:22.302206, custom_extractions=null, telephony_data={duration=0.0, to_number=+918179728385, provider_call_id=cb8bdbbd-e334-480b-b9e3-bfb0ae9f3314, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918179728385, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f9751cf6-9fd1-437d-891f-607db6ec275d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T09:48:24.519979, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 09:48:24, id=901ace80-bb07-4232-8d1f-518f925c1830, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 09:48:22, status=initiated}
Context Details
{recipient_phone_number=+918179728385, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=f9751cf6-9fd1-437d-891f-607db6ec275d, attemptType=RETRY}, resume_review_id=null}