Call Details

Bolna ID: 5d401b89-369a-4b7f-8442-58df8b98d114

Phone: +919130433001

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-08 13:45:26

Ended:
Not set

Last Processed:
2025-10-08 13:56:21

Last Retry At:
2025-10-08 13:56:21

Next Retry Scheduled:
2025-10-08 13:51:24

Next Call Scheduled:
2025-10-08 13:51:24

Call Timeline 14
2025-10-08 13:45:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-08 13:45:31
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:45:32
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:46:24
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:46:24
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-08 13:46:24
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-08 13:52:22
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c9cd1a61-a668-49d3-84d1-d162ef554052}
2025-10-08 13:54:31
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=c9cd1a61-a668-49d3-84d1-d162ef554052, status=COMPLETED, attempt_no=1}
2025-10-08 13:54:31
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=c9cd1a61-a668-49d3-84d1-d162ef554052, attempt_no=1, reason=Retry attempt succeeded}
2025-10-08 13:54:31
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c9cd1a61-a668-49d3-84d1-d162ef554052}
2025-10-08 13:56:21
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-08 13:56:21, message=Successfully fetched and saved additional details}
2025-10-08 14:03:57
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=c9cd1a61-a668-49d3-84d1-d162ef554052, status=COMPLETED, attempt_no=1}
2025-10-08 14:03:57
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=c9cd1a61-a668-49d3-84d1-d162ef554052, attempt_no=1, reason=Retry attempt succeeded}
2025-10-08 14:03:57
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c9cd1a61-a668-49d3-84d1-d162ef554052}
Call History (Raw Callbacks) 8

{created_at_str=2025-10-08 08:22:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=18.96, batch_id=null, cost_breakdown={synthesizer=10.1, transcriber=1.73, synthesizer_breakdown={welcome_message=0, conversation=10.1}, llm=1.126, transfer_cost=0.0, platform=6.0, transcriber_breakdown={analytics=0, conversation=1.73}, network=1.85, llm_breakdown={analytics=0, summarization=0.013000000000000001, extraction=0, conversation=0.831, hangup=0.282}}, created_at=2025-10-08T08:22:22.202697, scheduled_at=2025-10-08T08:22:22.202671, custom_extractions=null, telephony_data={duration=114.0, to_number=+919130433001, provider_call_id=0cb4a41e-73e2-485a-9b1f-4c44d4be2c62, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/c2715a60-bac9-4eca-9731-1bf3ef4c6c17.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919130433001, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5d401b89-369a-4b7f-8442-58df8b98d114, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yes
assistant:  Great! I see you checked your resume score today. Are you looking for a job change or just updating your resume?
user:  i'm looking for a job change
assistant:  Got it! You have ten years of experience, right? What kind of roles are you targeting?
user:  ats experience i have
assistant:   Oh, I meant your work experience. What roles are you aiming for? And are you aware how ATS impacts your resume?
user:  i'm not aware of this
assistant:   No worries! ATS is software that filters resumes before HR sees them. If your resume isn’t ATS-friendly, it might get rejected early. Makes sense?
user:  hello
assistant:  Hey! Just checking, did that ATS info make sense?
user:  actually i've seen it but i'm not ready to pay
assistant:   I get it, but without an ATS-friendly resume, your chances drop a lot. Wouldn’t you want more interview calls? Let’s make your resume a magnet for recruiters!
user:  see i'll think about it then i'll let you know is it okay for you
assistant:   Sure, but remember, the best time to upgrade is now when opportunities are hot. Can I call you back tomorrow to check in? What time works?
user:  okay you can call me after two
assistant:   Perfect! I’ll call you after two tomorrow. Meanwhile, think about how a tailored resume can boost your chances. Talk soon!
user:  yeah sure
assistant: Call will now disconnect
, updated_at=2025-10-08T08:33:57.196505, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:33:57, id=c9cd1a61-a668-49d3-84d1-d162ef554052, campaign_id=null, summary=In the conversation, Anita from Outspark reached out to the user to discuss their resume and job search. The user expressed they are looking for a job change and has ten years of experience, specifically mentioning ATS (Applicant Tracking System) experience. Anita explained the importance of having an ATS-friendly resume, as it can significantly impact the chances of getting noticed by HR. The user indicated they are not ready to pay for services at the moment but agreed to think about it. Anita suggested following up the next day, and the user confirmed a call after 2 PM. The conversation ended with Anita reminding the user to consider the benefits of a tailored resume., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Follow-Up", "disposition_2": "Scheduled Call Back", "disposition_3": "Customer Agreed to Call Back"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-Up, disposition_2=Scheduled Call Back, disposition_3=Customer Agreed to Call Back}}}, smart_status=rescheduled, conversation_duration=112.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=112.799934, provider_connected=false}, transcriber_duration=112.799934, transcriber_model=nova-3, synthesizer_characters=1010, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=129, input=354}, azure_gpt-4_1-mini={output=226, input=19872}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=129, input=354, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=226, input=19872, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=63, input=18781, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:22:22, status=completed}

{created_at_str=2025-10-08 08:22:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=12.96, batch_id=null, cost_breakdown={synthesizer=10.1, transcriber=1.73, synthesizer_breakdown={welcome_message=0, conversation=10.1}, llm=1.126, platform=0, transcriber_breakdown={analytics=0, conversation=1.73}, network=0, llm_breakdown={analytics=0, summarization=0.013000000000000001, extraction=0, conversation=0.831, hangup=0.282}}, created_at=2025-10-08T08:22:22.202697, scheduled_at=2025-10-08T08:22:22.202671, custom_extractions=null, telephony_data={duration=0.0, to_number=+919130433001, provider_call_id=0cb4a41e-73e2-485a-9b1f-4c44d4be2c62, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919130433001, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5d401b89-369a-4b7f-8442-58df8b98d114, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yes
assistant:  Great! I see you checked your resume score today. Are you looking for a job change or just updating your resume?
user:  i'm looking for a job change
assistant:  Got it! You have ten years of experience, right? What kind of roles are you targeting?
user:  ats experience i have
assistant:   Oh, I meant your work experience. What roles are you aiming for? And are you aware how ATS impacts your resume?
user:  i'm not aware of this
assistant:   No worries! ATS is software that filters resumes before HR sees them. If your resume isn’t ATS-friendly, it might get rejected early. Makes sense?
user:  hello
assistant:  Hey! Just checking, did that ATS info make sense?
user:  actually i've seen it but i'm not ready to pay
assistant:   I get it, but without an ATS-friendly resume, your chances drop a lot. Wouldn’t you want more interview calls? Let’s make your resume a magnet for recruiters!
user:  see i'll think about it then i'll let you know is it okay for you
assistant:   Sure, but remember, the best time to upgrade is now when opportunities are hot. Can I call you back tomorrow to check in? What time works?
user:  okay you can call me after two
assistant:   Perfect! I’ll call you after two tomorrow. Meanwhile, think about how a tailored resume can boost your chances. Talk soon!
user:  yeah sure
assistant: Call will now disconnect
, updated_at=2025-10-08T08:24:31.006046, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:24:31, id=c9cd1a61-a668-49d3-84d1-d162ef554052, campaign_id=null, summary=In the conversation, Anita from Outspark reached out to the user to discuss their resume and job search. The user expressed they are looking for a job change and has ten years of experience, specifically mentioning ATS (Applicant Tracking System) experience. Anita explained the importance of having an ATS-friendly resume, as it can significantly impact the chances of getting noticed by HR. The user indicated they are not ready to pay for services at the moment but agreed to think about it. Anita suggested following up the next day, and the user confirmed a call after 2 PM. The conversation ended with Anita reminding the user to consider the benefits of a tailored resume., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=112.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=112.799934, provider_connected=false}, transcriber_duration=112.799934, transcriber_model=nova-3, synthesizer_characters=1010, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=129, input=354}, azure_gpt-4_1-mini={output=226, input=19872}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=129, input=354, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=226, input=19872, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=63, input=18781, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:22:22, status=call-disconnected}

{created_at_str=2025-10-08 08:22:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:22:22.202697, scheduled_at=2025-10-08T08:22:22.202671, custom_extractions=null, telephony_data={duration=0.0, to_number=+919130433001, provider_call_id=0cb4a41e-73e2-485a-9b1f-4c44d4be2c62, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919130433001, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5d401b89-369a-4b7f-8442-58df8b98d114, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:22:33.928265, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:22:33, id=c9cd1a61-a668-49d3-84d1-d162ef554052, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:22:22, status=in-progress}

{created_at_str=2025-10-08 08:22:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:22:22.202697, scheduled_at=2025-10-08T08:22:22.202671, custom_extractions=null, telephony_data={duration=0.0, to_number=+919130433001, provider_call_id=0cb4a41e-73e2-485a-9b1f-4c44d4be2c62, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919130433001, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5d401b89-369a-4b7f-8442-58df8b98d114, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:22:24.40237, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:22:24, id=c9cd1a61-a668-49d3-84d1-d162ef554052, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:22:22, status=ringing}

{created_at_str=2025-10-08 08:22:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:22:22.202697, scheduled_at=2025-10-08T08:22:22.202671, custom_extractions=null, telephony_data={duration=0.0, to_number=+919130433001, provider_call_id=0cb4a41e-73e2-485a-9b1f-4c44d4be2c62, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919130433001, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5d401b89-369a-4b7f-8442-58df8b98d114, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:22:23.074111, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:22:23, id=c9cd1a61-a668-49d3-84d1-d162ef554052, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:22:22, status=initiated}

{created_at_str=2025-10-08 08:15:26, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:15:26.739927, scheduled_at=2025-10-08T08:15:26.739875, custom_extractions=null, telephony_data={duration=0.0, to_number=+919130433001, provider_call_id=d4f0daca-84f9-4fa8-95e3-638a4bef4521, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919130433001, recipient_data={recipient_phone_number=null, review_completed=2025-10-08 13:35:16, callback_request_id=null, is_callback=null, fullName=Meenakshi, resume_review_id=68e61acd18c34103788ccc1e, reviewDetails={overallScore={score=62.8, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes important sections such as Work History, Education, and Skills, which are crucial for an ATS. However, the document lacks a consistent format for section headers, which impacts readability., score=65, readability=The resume is generally easy to read, with distinct sections for each element; however, the section breaks are inconsistent, reducing clarity. Enhancing consistent spacing and font formatting would significantly improve the readability for both human readers and ATS., essentialSectionsPresence=The essential sections like Experience and Education are present, but the Experience should be presented in reverse chronological order to highlight recent roles. Additionally, the summary provides a good introduction, but the skills section needs linking to specific work experience., scale=100}, atsReadabilityScore={feedback=The resume is mostly ATS-compatible, with standard fonts and clear section labels that enable system parsing. 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However, they often lack depth, and would benefit from more detailed elaboration that highlights achievements., weakActionVerbs=Action verbs used are adequate, but could be further enhanced by incorporating more dynamic language. Alternatives like 'accelerated' instead of 'improved', or 'orchestrated' instead of 'handled', could add vigor., scale=100, quantifyingImpact=There is a shortage of quantifiable achievements, which makes the document less impactful. Incorporating figures, percentages or results would give a better portrayal of accomplishments., repetitionAvoidance=There is some repetition in phrasing, especially when detailing responsibilities across different roles. Varying the language and structure would make the resume more engaging., accomplishmentLanguage=More accomplishment-oriented language is needed to highlight significant achievements rather than just responsibilities. 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Context Details
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