Call Details

Bolna ID: b0f49f1f-613d-413a-8858-174fcf325d9d

Phone: +919971968323

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-08 13:43:22

Ended:
Not set

Last Processed:
2025-10-08 13:52:22

Last Retry At:
2025-10-08 13:52:22

Next Retry Scheduled:
2025-10-08 13:49:26

Next Call Scheduled:
2025-10-08 13:49:26

Call Timeline 14
2025-10-08 13:43:23
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-08 13:43:25
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:43:27
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:44:26
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:44:26
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-08 13:44:26
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-08 13:50:22
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=4b3a43e0-adc8-4632-a9cf-084c74e0872f}
2025-10-08 13:51:09
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=4b3a43e0-adc8-4632-a9cf-084c74e0872f, status=COMPLETED, attempt_no=1}
2025-10-08 13:51:09
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4b3a43e0-adc8-4632-a9cf-084c74e0872f, attempt_no=1, reason=Retry attempt succeeded}
2025-10-08 13:51:09
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=4b3a43e0-adc8-4632-a9cf-084c74e0872f}
2025-10-08 13:52:22
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-08 13:52:22, message=Successfully fetched and saved additional details}
2025-10-08 13:54:24
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=4b3a43e0-adc8-4632-a9cf-084c74e0872f, status=COMPLETED, attempt_no=1}
2025-10-08 13:54:24
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4b3a43e0-adc8-4632-a9cf-084c74e0872f, attempt_no=1, reason=Retry attempt succeeded}
2025-10-08 13:54:24
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=4b3a43e0-adc8-4632-a9cf-084c74e0872f}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes yes hello
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes yes hello
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
, updated_at=2025-10-08T08:21:08.404213, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:21:08, id=4b3a43e0-adc8-4632-a9cf-084c74e0872f, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, introducing herself and confirming if it's a good time to talk. The user responds affirmatively. Anita then mentions that the user recently checked their resume score and inquires whether they are looking for a job change or just updating their resume., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=28.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=28.399937, provider_connected=false}, transcriber_duration=28.399937, transcriber_model=nova-3, synthesizer_characters=279, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=58, input=88}, azure_gpt-4_1-mini={output=64, input=3691}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=58, input=88, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=64, input=3691, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3951, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:20:22, status=call-disconnected}

{created_at_str=2025-10-08 08:20:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:20:22.342925, scheduled_at=2025-10-08T08:20:22.342876, custom_extractions=null, telephony_data={duration=0.0, to_number=+919971968323, provider_call_id=0ad60227-ff78-4b90-b259-7779c5b23042, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919971968323, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=b0f49f1f-613d-413a-8858-174fcf325d9d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:20:36.186518, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:20:36, id=4b3a43e0-adc8-4632-a9cf-084c74e0872f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:20:22, status=in-progress}

{created_at_str=2025-10-08 08:20:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:20:22.342925, scheduled_at=2025-10-08T08:20:22.342876, custom_extractions=null, telephony_data={duration=0.0, to_number=+919971968323, provider_call_id=0ad60227-ff78-4b90-b259-7779c5b23042, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919971968323, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=b0f49f1f-613d-413a-8858-174fcf325d9d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:20:25.622469, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:20:25, id=4b3a43e0-adc8-4632-a9cf-084c74e0872f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:20:22, status=ringing}

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{created_at_str=2025-10-08 08:13:23, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:13:23.134032, scheduled_at=2025-10-08T08:13:23.134003, custom_extractions=null, telephony_data={duration=0.0, to_number=+919971968323, provider_call_id=a8f1653d-76c7-4fd3-b86e-d387770ced94, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919971968323, recipient_data={recipient_phone_number=null, review_completed=2025-10-08 13:32:29, callback_request_id=null, is_callback=null, fullName=GARIMA, resume_review_id=68e61a6418c34103788ccbf6, reviewDetails={overallScore={score=59, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume's layout is functional but lacks polish, with some sections like certifications and personal information scattered. Streamlining these sections will enhance overall readability and accessibility., score=65, readability=While most of the text is readable, there are areas that are overly verbose and would benefit from being more concise. The formatting is largely consistent, making it easy for ATS systems to parse., essentialSectionsPresence=Essential sections such as Work Experience and Education are present, though the Experience section is not in reverse chronological order. Skills and Summary sections are also included, but could be merged for clarity., scale=100}, atsReadabilityScore={feedback=The resume is broadly compatible with ATS systems but could benefit from better keyword alignment with specific roles. Ensuring all sections have clear, labeled headers is essential for ATS readability., score=65, scale=100, keyElementsReadableByATS=Key elements like contact information and job titles are readable by ATS, but there could be more integration of role-specific keywords. Enhancing industry-specific terminology within sections will improve ATS optimization.}, impact={feedback=The impact of the resume is weakened by the lack of quantifiable achievements and overly verbose accomplishments. Integrating numbers or percentages could significantly boost the effectiveness., score=55, spellCheck=The resume contains minor typographical errors which could easily be rectified. Running a thorough spell check could help eliminate these issues., bulletPointsUsage=The bullet points are present but inconsistent and often resemble paragraphs rather than concise statements. Organizing information with clearer bullet points will improve readability., weakActionVerbs=Several sections contain weak verbs like 'worked' and 'handled', which could be replaced with stronger, outcome-focused verbs like 'led' or 'optimized'. More impactful language is recommended., scale=100, quantifyingImpact=There is minimal quantification of achievements; adding specific examples of success or numerical data would greatly enhance this aspect. For example, detailing improvements in project outcomes could add depth., repetitionAvoidance=There is some repetition, especially in terms of phrasing like 'team'. Variance in expression can enhance the resume's dynamism and keep the reader engaged., accomplishmentLanguage=The resume uses basic accomplishment language but could expand with more result-driven statements. Highlighting end-results achieved through specific actions would add depth.}, crispness={feedback=The resume is unnecessarily lengthy for the given experience, diluting its effectiveness. Condensing information, especially in job descriptions, could vastly improve its crispness., resumeLength=The resume is too long given the professional history, with some irrelevant details included in job descriptions. Shortening sections by focusing on key achievements will make it more powerful., score=50, bulletPointsCount=There is an excessive amount of text in bulleted sections, diluting their impact. Reducing the word count per bullet point can enhance clarity and emphasis., fillerWords=The resume contains filler words that do not aid in conveying the candidate’s strengths. Removing unnecessary words will help in maintaining focus on key skills and achievements., bulletPointLength=Bullet points are lengthy, bordering on full sentences, which makes readability challenging. Aim for succinct bullet points for a more compelling read., scale=100}, qualityAddOn={feedback=The use of language can be more precise, avoiding generic phrases and clichés where possible. Establishing a consistent style would enhance overall readability and engagement., score=60, buzzwordsCliches=There is overreliance on buzzwords and industry jargon, which make the resume seem embellished. Substituting such language with specific examples would improve authenticity., datesFormatting=Date formatting is inconsistent, appearing in both month-year format and unspecified durations. Ensuring uniformity in date formats would support clarity in the career timeline., activeVoice=The usage of active voice could be improved by asserting direct responsibility in job descriptions. This would make the accomplishments more dynamic and assertive., scale=100, personalPronounsUsage=The resume appropriately avoids personal pronouns. Continuing this practice helps maintain professionalism and focus.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:14:25.540679, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:14:25, id=b0f49f1f-613d-413a-8858-174fcf325d9d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=18, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:13:23, status=no-answer}

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Context Details
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