Call Details

Bolna ID: 37eb747f-27d2-409c-82e5-0f56a9af0563

Phone: +919921561953

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-08 13:33:22

Ended:
Not set

Last Processed:
2025-10-08 13:42:22

Last Retry At:
2025-10-08 13:42:22

Next Retry Scheduled:
2025-10-08 13:38:31

Next Call Scheduled:
2025-10-08 13:38:31

Call Timeline 14
2025-10-08 13:33:23
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-08 13:33:27
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:33:28
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:33:31
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-08 13:33:31
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-08 13:33:31
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-08 13:39:22
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=4d624bc7-e3c1-4dac-9001-3daf5ccac922}
2025-10-08 13:41:05
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=4d624bc7-e3c1-4dac-9001-3daf5ccac922, status=COMPLETED, attempt_no=1}
2025-10-08 13:41:05
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4d624bc7-e3c1-4dac-9001-3daf5ccac922, attempt_no=1, reason=Retry attempt succeeded}
2025-10-08 13:41:05
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=4d624bc7-e3c1-4dac-9001-3daf5ccac922}
2025-10-08 13:42:22
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-08 13:42:22, message=Successfully fetched and saved additional details}
2025-10-08 13:42:38
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=4d624bc7-e3c1-4dac-9001-3daf5ccac922, status=COMPLETED, attempt_no=1}
2025-10-08 13:42:38
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4d624bc7-e3c1-4dac-9001-3daf5ccac922, attempt_no=1, reason=Retry attempt succeeded}
2025-10-08 13:42:38
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=4d624bc7-e3c1-4dac-9001-3daf5ccac922}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yes
assistant:  Great! I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user:  job change
assistant:  Got it! You have ten years of experience, right? What kind of roles are you targeting?
user:  i have nine point four years of experience and i am basically searching for the job in the manual test team and database testing
assistant:   Thanks for sharing! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  pardon
assistant:   No worries! ATS is software HR uses to shortlist resumes. If your resume isn’t ATS-friendly, it might get rejected before a human even sees it. Makes sense?
user:  yes
assistant:   Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with this resume?
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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  yes
assistant:  Great! I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user:  job change
assistant:  Got it! You have ten years of experience, right? What kind of roles are you targeting?
user:  i have nine point four years of experience and i am basically searching for the job in the manual test team and database testing
assistant:   Thanks for sharing! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  pardon
assistant:   No worries! ATS is software HR uses to shortlist resumes. If your resume isn’t ATS-friendly, it might get rejected before a human even sees it. Makes sense?
user:  yes
assistant:   Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with this resume?
, updated_at=2025-10-08T08:11:05.160799, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:11:05, id=4d624bc7-e3c1-4dac-9001-3daf5ccac922, campaign_id=null, summary=The conversation is between a user and an agent named Anita from Outspark. Anita initiates the call and confirms that the user is available to chat. The user is looking for a job change, specifically in manual testing and database testing, and has approximately 9.4 years of experience. Anita explains the concept of an Applicant Tracking System (ATS) and its importance in ensuring resumes are shortlisted. She mentions that the user's resume score was below eighty, which is considered poor for ATS, and inquires if the user is receiving enough relevant interview calls with their current resume., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=84.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=84.39994, provider_connected=false}, transcriber_duration=84.39994, transcriber_model=nova-3, synthesizer_characters=698, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=114, input=225}, azure_gpt-4_1-mini={output=151, input=11465}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=114, input=225, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=151, input=11465, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=42, input=12199, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:09:22, status=call-disconnected}

{created_at_str=2025-10-08 08:09:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:09:22.297398, scheduled_at=2025-10-08T08:09:22.297367, custom_extractions=null, telephony_data={duration=0.0, to_number=+919921561953, provider_call_id=01a0dabd-579d-4742-a60a-6a3ac4e4077c, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919921561953, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=37eb747f-27d2-409c-82e5-0f56a9af0563, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:09:35.622681, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:09:35, id=4d624bc7-e3c1-4dac-9001-3daf5ccac922, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:09:22, status=in-progress}

{created_at_str=2025-10-08 08:09:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:09:22.297398, scheduled_at=2025-10-08T08:09:22.297367, custom_extractions=null, telephony_data={duration=0.0, to_number=+919921561953, provider_call_id=01a0dabd-579d-4742-a60a-6a3ac4e4077c, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919921561953, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=37eb747f-27d2-409c-82e5-0f56a9af0563, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:09:25.202397, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:09:25, id=4d624bc7-e3c1-4dac-9001-3daf5ccac922, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:09:22, status=ringing}

{created_at_str=2025-10-08 08:09:22, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:09:22.297398, scheduled_at=2025-10-08T08:09:22.297367, custom_extractions=null, telephony_data={duration=0.0, to_number=+919921561953, provider_call_id=01a0dabd-579d-4742-a60a-6a3ac4e4077c, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919921561953, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=37eb747f-27d2-409c-82e5-0f56a9af0563, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-08T08:09:24.144344, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-08 08:09:24, id=4d624bc7-e3c1-4dac-9001-3daf5ccac922, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-08 08:09:22, status=initiated}

{created_at_str=2025-10-08 08:03:23, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-08T08:03:23.294615, scheduled_at=2025-10-08T08:03:23.294588, custom_extractions=null, telephony_data={duration=0.0, to_number=+919921561953, provider_call_id=7d3fd1b8-090c-456a-a750-e1a4239f8223, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919921561953, recipient_data={recipient_phone_number=null, review_completed=2025-10-08 13:22:51, callback_request_id=null, is_callback=null, fullName=Shital, resume_review_id=68e6181118c34103788ccb65, reviewDetails={overallScore={score=60.8, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is structured effectively with clear sections for experience, education, and technical skills. However, the summary could be more distinctive and precise to grab recruiters' attention instantly., score=65, readability=The readability is generally good, but some sentences are lengthy and could be broken down for better clarity. This helps in quick scanning by recruiters and ATS systems., essentialSectionsPresence=All essential sections like Work Experience, Education, and Technical Skills are present. However, consider adding a separate section for Certifications to enhance clarity., scale=100}, atsReadabilityScore={feedback=Key details like contact information, name, and job titles are clearly presented, ensuring the ATS can read them effectively. Improving keyword usage specific to the target job may enhance discoverability further., score=66, scale=100, keyElementsReadableByATS=Essential elements like recent employer and position are readily ATS-readable, aiding in effective parsing. Better keyword alignment with job descriptions could improve chances of passing initial ATS checks.}, impact={feedback=The work experience section uses bullet points effectively but lacks quantification of achievements. Stronger, more specific action verbs could enhance the impact of the described responsibilities., score=58, spellCheck=No noticeable spelling errors were found, which reflects attention to detail. Maintaining this standard is crucial for professional impression., bulletPointsUsage=The use of bullet points makes the information digestible and easy to scan. However, quantifying achievements with specifics like numbers or percentages can substantially increase impact., weakActionVerbs=Action verbs are present but could be stronger. Consider replacing 'Performed' with more impactful verbs like 'Spearheaded' or 'Facilitated'., scale=100, quantifyingImpact=There is a lack of quantifiable data showcasing achievements, which is an opportunity for enhancement. Including specifics in duties will make accomplishments more tangible., repetitionAvoidance=There is some repetition of action verbs like 'Performed'. Variety in verbs can make the resume more engaging. Using diverse verbs will make the content more dynamic and compelling., accomplishmentLanguage=The language is largely duty-focused but can be more accomplishment-oriented. Frame your duties around the results or impacts they produced to increase persuasive power.}, crispness={feedback=The resume is slightly lengthy given the experience level but maintains relevance throughout. Condensing some sections could enhance the overall crispness and readability., resumeLength=Given the experience, the resume's length seems slightly extended but not overly verbose. Slight condensing without losing critical information may improve engagement., score=55, bulletPointsCount=The bullet points are numerous but sometimes redundant. 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Consistency in format helps in maintaining a clear and professional layout., activeVoice=Active voice is present but not consistently used. Constantly staying in active voice can increase the engagement and dynamism of descriptions., scale=100, personalPronounsUsage=There is no use of personal pronouns which is appropriate for resumes. 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Context Details
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