Call Details

Bolna ID: ef520b4d-8669-4392-9af3-b9637893e0c1

Phone: +918217547930

From: N/A

Status: completed

Processing: COMPLETED

Duration: 5.00s

Cost: ₹1.50

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-07 18:21:42

Last Retry At:
2025-10-07 18:21:42

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-10-07 18:19:42
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 18:19:45
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 18:19:47
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 18:19:52
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 18:20:03
COMPLETED MAIN
CALLBACK_UPDATE
₹0.01
Duration: 5.00s
2025-10-07 18:20:10
COMPLETED MAIN
CALLBACK_UPDATE
₹1.50
Duration: 5.00s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Call Data, disposition_2=, disposition_3=}}}
2025-10-07 18:21:42
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 18:21:42}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-07 12:49:42, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=1.5, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.005, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=0.925, llm_breakdown={analytics=0, summarization=0.002, extraction=0.003, conversation=0, hangup=0}}, created_at=2025-10-07T12:49:42.779474, scheduled_at=2025-10-07T12:49:42.779438, custom_extractions=null, telephony_data={duration=6.0, to_number=+918217547930, provider_call_id=6efc8ff7-3e78-4371-896e-3d2f2606a88d, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/86db10ef-26e6-4e88-b2d3-5e6027079e22.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918217547930, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=407d4f28-164d-4bd9-8173-17f6855a1e92, attemptType=RETRY}, resume_review_id=null}, extracted_data={specific_request=Pricing details for resume_gold service, info_type=pricing, interest_level=high, follow_up_needed=Yes, service_interest=resume_gold, objections=None}, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-07T12:50:09.704463, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 12:50:09, id=ef520b4d-8669-4392-9af3-b9637893e0c1, campaign_id=null, summary=The conversation details are missing, so I cannot summarize the interaction between the user and the agent. Please provide the transcript or key points from the conversation for me to assist you further., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Call Data", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Call Data, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=5.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=5.1999373, provider_connected=false}, transcriber_duration=5.1999373, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=85, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=36, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction={output=49, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 12:49:42, status=completed}

{created_at_str=2025-10-07 12:49:42, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.01, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.005, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0.003, conversation=0, hangup=0}}, created_at=2025-10-07T12:49:42.779474, scheduled_at=2025-10-07T12:49:42.779438, custom_extractions=null, telephony_data={duration=0.0, to_number=+918217547930, provider_call_id=6efc8ff7-3e78-4371-896e-3d2f2606a88d, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918217547930, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=407d4f28-164d-4bd9-8173-17f6855a1e92, attemptType=RETRY}, resume_review_id=null}, extracted_data={specific_request=Pricing details for resume_gold service, info_type=pricing, interest_level=high, follow_up_needed=Yes, service_interest=resume_gold, objections=None}, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-07T12:50:02.887145, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 12:50:02, id=ef520b4d-8669-4392-9af3-b9637893e0c1, campaign_id=null, summary=The conversation details are missing, so I cannot summarize the interaction between the user and the agent. Please provide the transcript or key points from the conversation for me to assist you further., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=5.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=5.1999373, provider_connected=false}, transcriber_duration=5.1999373, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=85, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=36, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction={output=49, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 12:49:42, status=call-disconnected}

{created_at_str=2025-10-07 12:49:42, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T12:49:42.779474, scheduled_at=2025-10-07T12:49:42.779438, custom_extractions=null, telephony_data={duration=0.0, to_number=+918217547930, provider_call_id=6efc8ff7-3e78-4371-896e-3d2f2606a88d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918217547930, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=407d4f28-164d-4bd9-8173-17f6855a1e92, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T12:49:52.186709, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 12:49:52, id=ef520b4d-8669-4392-9af3-b9637893e0c1, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 12:49:42, status=in-progress}

{created_at_str=2025-10-07 12:49:42, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T12:49:42.779474, scheduled_at=2025-10-07T12:49:42.779438, custom_extractions=null, telephony_data={duration=0.0, to_number=+918217547930, provider_call_id=6efc8ff7-3e78-4371-896e-3d2f2606a88d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918217547930, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=407d4f28-164d-4bd9-8173-17f6855a1e92, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T12:49:46.862054, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 12:49:46, id=ef520b4d-8669-4392-9af3-b9637893e0c1, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 12:49:42, status=ringing}

{created_at_str=2025-10-07 12:49:42, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T12:49:42.779474, scheduled_at=2025-10-07T12:49:42.779438, custom_extractions=null, telephony_data={duration=0.0, to_number=+918217547930, provider_call_id=6efc8ff7-3e78-4371-896e-3d2f2606a88d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918217547930, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=407d4f28-164d-4bd9-8173-17f6855a1e92, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T12:49:44.921281, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 12:49:44, id=ef520b4d-8669-4392-9af3-b9637893e0c1, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 12:49:42, status=initiated}
Context Details
{recipient_phone_number=+918217547930, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=407d4f28-164d-4bd9-8173-17f6855a1e92, attemptType=RETRY}, resume_review_id=null}