Call Details

Bolna ID: 677e5e1a-c2b9-436b-9a0e-3424595a44e3

Phone: +918340560730

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 10.70s

Cost: ₹2.07

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-07 16:44:42

Ended:
Not set

Last Processed:
2025-10-07 16:46:42

Last Retry At:
2025-10-07 16:46:42

Next Retry Scheduled:
2025-10-07 16:50:15

Next Call Scheduled:
2025-10-07 16:50:15

Call Timeline 16
2025-10-07 16:44:43
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 16:44:46
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:44:51
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:45:00
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:45:15
COMPLETED MAIN
CALLBACK_UPDATE
₹0.57
Duration: 10.70s
2025-10-07 16:45:15
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-07 16:45:15
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-07 16:45:19
COMPLETED MAIN
CALLBACK_UPDATE
₹2.07
Duration: 10.70s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Contacted, disposition_2=No Response, disposition_3=}}}
2025-10-07 16:46:42
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 16:46:42}
2025-10-07 16:50:43
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a5000204-44fb-4510-a672-5e948a6ba898}
2025-10-07 16:51:30
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=1, retry_bolna_id=a5000204-44fb-4510-a672-5e948a6ba898}
2025-10-07 16:51:30
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=a5000204-44fb-4510-a672-5e948a6ba898}
2025-10-07 16:51:30
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a5000204-44fb-4510-a672-5e948a6ba898}
2025-10-07 16:51:36
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=1, retry_bolna_id=a5000204-44fb-4510-a672-5e948a6ba898}
2025-10-07 16:51:36
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=a5000204-44fb-4510-a672-5e948a6ba898}
2025-10-07 16:51:36
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a5000204-44fb-4510-a672-5e948a6ba898}
Call History (Raw Callbacks) 10

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user:  hello
assistant:  Hey, can you hear me clear?
user:  yes
assistant:  Great! Is it a good time to connect for a quick chat?
user:  no
assistant:   Sure
user:  can we call tomorrow
assistant:   Absolutely! What time tomorrow would suit you best for a quick call?
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user:  hello
assistant:  Hey, can you hear me clear?
user:  yes
assistant:  Great! Is it a good time to connect for a quick chat?
user:  no
assistant:   Sure
user:  can we call tomorrow
assistant:   Absolutely! What time tomorrow would suit you best for a quick call?
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{created_at_str=2025-10-07 11:14:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=2.07, batch_id=null, cost_breakdown={synthesizer=0.34, transcriber=0.0, synthesizer_breakdown={welcome_message=0.0, conversation=0.34}, llm=0.226, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=0.925, llm_breakdown={analytics=0, summarization=0.003, extraction=0.003, conversation=0.22, hangup=0}}, created_at=2025-10-07T11:14:43.829678, scheduled_at=2025-10-07T11:14:43.829641, custom_extractions=null, telephony_data={duration=12.0, to_number=+918340560730, provider_call_id=42b7c36f-2a7e-412f-b0f9-6a7764706cd1, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/a59f100f-b124-497d-a681-f374b4469737.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918340560730, recipient_data={recipient_phone_number=null, review_completed=2025-10-07 16:34:25, callback_request_id=null, is_callback=null, fullName=Nitish, resume_review_id=68e4f36d18c34103788ca07a, reviewDetails={overallScore={score=59.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume contains essential sections like Education, Skills, Work History, and Projects, which is excellent. However, the order is somewhat mixed and doesn't follow a standard format, making it less readable., score=62, readability=While each section has clear headings, the alignment and spacing could be improved for better readability. Consider a more uniform font and size to improve the overall look., essentialSectionsPresence=The resume includes all necessary sections, including education and experience, giving a comprehensive view of the applicant's background. However, additional sections like a professional summary could enhance the resume's impact., scale=100}, atsReadabilityScore={feedback=Essential information such as contact details and job titles are visible and ATS-compliant. However, adding more industry-specific keywords would improve compatibility., score=63, scale=100, keyElementsReadableByATS=Key sections are generally readable by ATS, but avoid complex formatting that could lead to misinterpretation. Ensure all important data, such as education and recent roles, are labeled clearly for better ATS recognition.}, impact={feedback=Bullet points are used effectively to outline achievements and responsibilities. However, the impact could be further enhanced by including more quantifiable results., score=58, spellCheck=The resume generally maintains good spelling and grammar. There's no noticeable spelling mistake, ensuring professional presentation., bulletPointsUsage=The resume employs bullet points well to break down complex achievements, making the information more digestible. Nonetheless, the bullet points lack strong action verbs to portray a robust picture of accomplishments., weakActionVerbs=While there are some strong verbs, others like 'handled' could be replaced with more dynamic choices. This adjustment would better convey the proactive nature of the applicant's roles., scale=100, quantifyingImpact=There's a reasonable attempt to quantify achievements, such as accuracy and precision scores. However, more pre-quantified achievements would heighten the impact on a potential employer., repetitionAvoidance=Repetition of similar verbs across different experiences reduces the overall vibrancy of the resume. Diversifying the language used to describe successes would keep the reader engaged., accomplishmentLanguage=The language primarily focuses on describing tasks, with some outcome-driven language. To improve, emphasize more on end results and how those results benefited the organization.}, crispness={feedback=The resume exceeds the ideal length for an experienced professional with some redundant information. Streamlining content can help in delivering a concise and impactful narrative., resumeLength=Currently, the length is on par with someone of greater experience; consider reducing content to fit within a 1-2 page range. Reorganizing content and removing less relevant information will aid in crispness., score=55, bulletPointsCount=A good number of bullet points are used, but ensure each point is necessary and contributes significantly to the narrative. Avoid excessive detail which can lead to reader fatigue., fillerWords=Minimize filler words which may dilute the strength of achievements. Using precise language can greatly enhance the resume's effectiveness., bulletPointLength=Some bullet points are overly detailed, leading to lengthy descriptions that could be more succinct. Shortening bullet points ensures clarity and maintains the reader's attention., scale=100}, qualityAddOn={feedback=The resume maintains a professional tone but at times becomes too generic with buzzwords. More specific examples would create a stronger impact., score=60, buzzwordsCliches=Common buzzwords such as 'passionate' and 'dynamic' appear frequently. Replace these with specific skills or accomplishments to avoid clichés and convey notable achievements more effectively., datesFormatting=Date formatting is inconsistent, using both 'Aug’ 23-Present' and 'Aug’ 21-Nov’ 21'. Consistent date formats ensure clarity and professional appearance., activeVoice=The resume utilizes active voice effectively, helping to communicate achievements and responsibilities clearly. Retain this strong narrative style for all sections., scale=100, personalPronounsUsage=There is no use of personal pronouns which maintains a professional tone. Ensure this consistency is maintained throughout the resume to avoid a conversational tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data={specific_request=, info_type=process, interest_level=medium, follow_up_needed=no, service_interest=, objections=}, arq_job_id=null, transcript=assistant: Hi  Nitish this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hello
assistant:  Hey Nitish, can you hear me clear?
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user:  hello
assistant:  Hey Nitish, can you hear me clear?
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Context Details
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