Call Details

Bolna ID: 9d069ab0-a8d9-49cf-99d3-f94d6b8d5ac4

Phone: +919601594134

From: N/A

Status: completed

Processing: COMPLETED

Duration: 1.40s

Cost: ₹1.51

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-07 16:19:43

Last Retry At:
2025-10-07 16:19:43

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 9
2025-10-07 16:17:42
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 16:17:45
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:17:47
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:18:03
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:18:08
COMPLETED MAIN
CALLBACK_UPDATE
₹0.01
Duration: 1.40s
2025-10-07 16:18:12
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=user was unavailable, callback_id=68e4efec5f11dd25c5c0cfce, scheduled_for=2025-10-07T16:48:12.194915372}
2025-10-07 16:18:33
COMPLETED MAIN
CALLBACK_UPDATE
₹1.51
Duration: 1.40s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Contacted, disposition_2=Left Voicemail, disposition_3=}}}
2025-10-07 16:19:42
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 16:19:42}
2025-10-07 16:19:43
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 16:19:43}
Call History (Raw Callbacks) 5

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user:  has been forwarded to voice mail
assistant:  No worries! When would be a good time to call you back today or tomorrow?
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user:  has been forwarded to voice mail
assistant:  No worries! When would be a good time to call you back today or tomorrow?
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Context Details
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