Call Details

Bolna ID: 84069dbc-fcdb-4833-bb8a-3e3845b855d5

Phone: +919662328347

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 19.10s

Cost: ₹2.84

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-07 16:08:43

Ended:
Not set

Last Processed:
2025-10-07 16:10:43

Last Retry At:
2025-10-07 16:10:43

Next Retry Scheduled:
2025-10-07 16:14:32

Next Call Scheduled:
2025-10-07 16:14:32

Call Timeline 13
2025-10-07 16:08:45
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 16:08:48
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:08:50
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:09:08
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:09:32
COMPLETED MAIN
CALLBACK_UPDATE
₹1.34
Duration: 19.10s
2025-10-07 16:09:32
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-07 16:09:32
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-07 16:09:37
COMPLETED MAIN
CALLBACK_UPDATE
₹2.84
Duration: 19.10s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Positive Engagement, disposition_3=Customer Responded}}}
2025-10-07 16:10:43
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 16:10:43}
2025-10-07 16:14:42
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=6da319c2-3860-4576-8fc3-16e447f7d28f}
2025-10-07 16:15:19
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, attempt_no=1, retry_bolna_id=6da319c2-3860-4576-8fc3-16e447f7d28f}
2025-10-07 16:15:19
CONVERSATION_DETECTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {duration_seconds=19.1, reason=Call duration above 10 seconds - conversation occurred}
2025-10-07 16:15:19
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=6da319c2-3860-4576-8fc3-16e447f7d28f}
Call History (Raw Callbacks) 8

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{created_at_str=2025-10-07 10:38:44, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=2.84, batch_id=null, cost_breakdown={synthesizer=0.89, transcriber=0.0, synthesizer_breakdown={welcome_message=0.0, conversation=0.89}, llm=0.446, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=0.925, llm_breakdown={analytics=0, summarization=0.004, extraction=0.003, conversation=0.439, hangup=0}}, created_at=2025-10-07T10:38:44.876141, scheduled_at=2025-10-07T10:38:44.8761, custom_extractions=null, telephony_data={duration=20.0, to_number=+919662328347, provider_call_id=12365015-d112-4c58-83a4-b766701b48c6, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/0eb9ae09-8a19-4303-98a6-5b3d30fe00fe.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919662328347, recipient_data={recipient_phone_number=null, review_completed=2025-10-07 15:58:26, callback_request_id=null, is_callback=null, fullName=Chenva, resume_review_id=68e4eb159f941c720e6f6f70, reviewDetails={overallScore={score=56, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout includes sections for experience, education, skills, and interests, but is lacking in terms of a clear structure and order that enhances readability. 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user:  hello
assistant:  Hey Chenva, can you hear me clear?
user:  हां yes
assistant:  Great! Is this a good time to connect for a quick chat?
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Incorporating a summary section or refining the objective to provide a more concise professional summary could help., score=60, readability=The resume could improve readability by using consistent fonts and spacing. The current layout, while functional, can benefit from better formatting and alignment to guide the reader's eye smoothly through the document., essentialSectionsPresence=Essential sections such as Experience and Education are present, but the structure could be improved by listing experience in reverse chronological order. Sections like "Projects" and "Declaration" seem unnecessary and could be removed to maintain a professional image., scale=100}, atsReadabilityScore={feedback=The resume is moderately ATS-friendly but could improve with enhanced keyword usage. 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user:  hello
assistant:  Hey Chenva, can you hear me clear?
user:  हां yes
assistant:  Great! Is this a good time to connect for a quick chat?
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Context Details
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