Call Details

Bolna ID: b779c3c4-9f7c-47d5-b399-8aac592e8c06

Phone: +919003089069

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 52.90s

Cost: ₹9.06

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-07 16:03:41

Ended:
Not set

Last Processed:
2025-10-07 16:06:42

Last Retry At:
2025-10-07 16:06:42

Next Retry Scheduled:
2025-10-07 16:10:00

Next Call Scheduled:
2025-10-07 16:10:00

Call Timeline 14
2025-10-07 16:03:43
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 16:03:45
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:03:46
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:03:59
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 16:05:00
COMPLETED MAIN
CALLBACK_UPDATE
₹6.06
Duration: 52.90s
2025-10-07 16:05:00
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-07 16:05:00
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-07 16:05:06
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68e4ecda5f11dd25c5c0cf02, scheduled_for=2025-10-07T16:35:06.828684892}
2025-10-07 16:05:13
COMPLETED MAIN
CALLBACK_UPDATE
₹9.06
Duration: 52.90s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-up, disposition_2=Scheduled Call, disposition_3=Customer requested call back at specific time}}}
2025-10-07 16:06:42
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 16:06:42}
2025-10-07 16:10:43
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=27b4968d-4ddf-4de2-aa89-781da189a2c0}
2025-10-07 16:11:38
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, attempt_no=1, retry_bolna_id=27b4968d-4ddf-4de2-aa89-781da189a2c0}
2025-10-07 16:11:38
CONVERSATION_DETECTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {duration_seconds=52.9, reason=Call duration above 10 seconds - conversation occurred}
2025-10-07 16:11:38
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=27b4968d-4ddf-4de2-aa89-781da189a2c0}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hey SOURABH, can you hear me clear?
user:  yes
assistant:  Great! Is this a good time to connect for a quick chat?
user:  no call me after some time
assistant:   Sure, no problem. What time would suit you better today or tomorrow?
user:  ok today you can call me at six o'clock
assistant:   Perfect, SOURABH. I’ll call you today at six o’clock. Talk to you then!
user:  ok
assistant:  Thanks, SOURABH! Looking forward to our call at six. Have a good day!
user:  okay
assistant:  Hi SOURABH, it’s Anita from Outspark again. Can you hear me clearly now?
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user:  hello
assistant:  Hey SOURABH, can you hear me clear?
user:  yes
assistant:  Great! Is this a good time to connect for a quick chat?
user:  no call me after some time
assistant:   Sure, no problem. What time would suit you better today or tomorrow?
user:  ok today you can call me at six o'clock
assistant:   Perfect, SOURABH. I’ll call you today at six o’clock. Talk to you then!
user:  ok
assistant:  Thanks, SOURABH! Looking forward to our call at six. Have a good day!
user:  okay
assistant:  Hi SOURABH, it’s Anita from Outspark again. Can you hear me clearly now?
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Context Details
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