Call Details
Bolna ID:
64c74bf0-c987-415d-9900-c677eca9bf5c
Phone: +918374217104
From: N/A
Status: completed
Processing: COMPLETED
Duration: 131.50s
Cost: ₹21.26
Hangup Details
Hangup By: Callee
Reason: Call recipient hungup
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-10-07 15:13:42
Last Retry At:
2025-10-07 15:13:42
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 7
Call History (Raw Callbacks) 5
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user: hello
assistant: Hey, can you hear me clear?
user: hello
assistant: Great! Is it a good time to connect for a quick chat?
user: hello
assistant: I’m here to help! Is now a good time to talk about your resume score you checked with us recently?
user: okay
assistant: Thanks! When you checked your resume score with us the other day, were you just curious or are you actually looking to land more interviews right now?
user: company madam
assistant: Got it. What’s your current role at the company?
user: clear
assistant: Thanks! And how many years of total experience do you have?
user: fine fine yes
assistant: I saw in your review it said your resume has some issues that many recruiters skip over. Are you getting enough interview calls with your existing resume?
user: okay
assistant: So, even though you have experience, your applications may not be reaching the right people. Does that sound like what you’re facing?
user: in the rio
assistant: Sorry, I didn
user: company name please
assistant: Could you please repeat that? Are you asking for the company name you’re applying to or something else?
user: yes ma'am
assistant: Thanks for confirming! Just to clarify, are you asking about the company name you want to target with your resume upgrade?
assistant: Ok. I'll hang up now. Thanks for your time.
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user: hello
assistant: Hey, can you hear me clear?
user: hello
assistant: Great! Is it a good time to connect for a quick chat?
user: hello
assistant: I’m here to help! Is now a good time to talk about your resume score you checked with us recently?
user: okay
assistant: Thanks! When you checked your resume score with us the other day, were you just curious or are you actually looking to land more interviews right now?
user: company madam
assistant: Got it. What’s your current role at the company?
user: clear
assistant: Thanks! And how many years of total experience do you have?
user: fine fine yes
assistant: I saw in your review it said your resume has some issues that many recruiters skip over. Are you getting enough interview calls with your existing resume?
user: okay
assistant: So, even though you have experience, your applications may not be reaching the right people. Does that sound like what you’re facing?
user: in the rio
assistant: Sorry, I didn
user: company name please
assistant: Could you please repeat that? Are you asking for the company name you’re applying to or something else?
user: yes ma'am
assistant: Thanks for confirming! Just to clarify, are you asking about the company name you want to target with your resume upgrade?
assistant: Ok. I'll hang up now. Thanks for your time.
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Context Details
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