Call Details

Bolna ID: 42566d21-a76b-480b-816c-5d72a2c7d1dc

Phone: +917045862591

From: +918035316264

Status: completed

Processing: FAILED

Duration: 301.00s

Cost: ₹65.08

Hangup Details

Hangup By: Plivo

Reason: Carrier ended because call limit exceeded

Timestamps

Started:
2025-10-07 14:18:43

Ended:
Not set

Last Processed:
2025-10-07 14:22:43

Last Retry At:
2025-10-07 14:22:43

Next Retry Scheduled:
2025-10-07 14:29:02

Next Call Scheduled:
2025-10-07 14:29:02

Call Timeline 19
2025-10-07 14:18:45
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 14:18:47
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 14:18:51
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 14:18:53
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 14:21:41
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-07 14:21:41}
2025-10-07 14:22:43
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 14:22:43}
2025-10-07 14:24:02
COMPLETED MAIN
CALLBACK_UPDATE
₹48.58
Duration: 299.50s
2025-10-07 14:24:02
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-07 14:24:02
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-07 14:24:08
COMPLETED MAIN
CALLBACK_UPDATE
₹65.08
Duration: 299.50s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Resume Upgrade, disposition_3=Schedule Follow-up Call}}}
2025-10-07 14:24:09
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68e4d5315f11dd25c5c0caa5, scheduled_for=2025-10-07T14:54:09.246494302}
2025-10-07 14:29:43
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=857b15b6-1d44-4a84-909b-fddd8d0e9235}
2025-10-07 14:29:43
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=91c9a56f-792a-404e-9b25-68b4b6592ca8}
2025-10-07 14:30:19
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=1, retry_bolna_id=91c9a56f-792a-404e-9b25-68b4b6592ca8}
2025-10-07 14:30:19
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=91c9a56f-792a-404e-9b25-68b4b6592ca8}
2025-10-07 14:30:19
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=91c9a56f-792a-404e-9b25-68b4b6592ca8}
2025-10-07 14:30:23
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=1, retry_bolna_id=91c9a56f-792a-404e-9b25-68b4b6592ca8}
2025-10-07 14:30:23
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=91c9a56f-792a-404e-9b25-68b4b6592ca8}
2025-10-07 14:30:23
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=91c9a56f-792a-404e-9b25-68b4b6592ca8}
Call History (Raw Callbacks) 10

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user:  hello
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user:  hello
assistant:  Hey, can you hear me clear?
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{created_at_str=2025-10-07 08:48:44, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=65.08, batch_id=null, cost_breakdown={synthesizer=37.36, transcriber=5.0, synthesizer_breakdown={welcome_message=0, conversation=37.36}, llm=6.215999999999999, transfer_cost=0.0, platform=16.5, transcriber_breakdown={analytics=0, conversation=5.0}, network=5.55, llm_breakdown={analytics=0, summarization=0.028, extraction=0.021, conversation=6.167, hangup=0}}, created_at=2025-10-07T08:48:44.892743, scheduled_at=2025-10-07T08:48:44.892707, custom_extractions=null, telephony_data={duration=301.0, to_number=+917045862591, provider_call_id=6a9ce478-c15b-4d06-92b0-18a012659ad0, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/c87a8ce3-69b4-4afa-8e15-fa3879d11746.mp3, provider=plivo, hangup_provider_code=6000, from_number=+918035316264, call_type=outbound, hangup_by=Plivo, hangup_reason=Carrier ended because call limit exceeded}, context_details={recipient_phone_number=+917045862591, recipient_data={recipient_phone_number=null, review_completed=2025-10-07 14:08:35, callback_request_id=null, is_callback=null, fullName=RAHUL, resume_review_id=68e4d13e9f941c720e6f6a4a, reviewDetails={overallScore={score=65, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is well-structured with clear sections. However, the layout becomes overcrowded with some sections, reducing readability., score=67, readability=The use of defined sections aids readability, yet the high density of text in some areas can be overwhelming. Implementing more whitespace and a consistent text size could enhance the overall readability of the document., essentialSectionsPresence=The resume correctly includes essential sections such as Professional Summary, Work Experience, Skills, Education, and Certifications. However, additional spacing and headings could improve the distinction between sections., scale=100}, atsReadabilityScore={feedback=The resume's structure supports ATS parsing effectively, featuring clear sections and headings. However, increasing keyword optimization for the target role could improve ATS performance., score=66, scale=100, keyElementsReadableByATS=Essential elements like contact details and professional roles are easily readable by ATS. Ensuring all section titles and critical information are labeled distinctly will bolster ATS compatibility.}, impact={feedback=The resume highlights significant responsibilities and achievements across roles, utilizing effective bullet points. However, more quantifiable metrics could enhance the impact further., score=65, spellCheck=There are no noticeable spelling errors, which supports the document's professionalism. Ensure ongoing diligence in proofing to maintain high standards in all text areas., bulletPointsUsage=Bullet points are effectively used to list duties and achievements, enhancing readability. To maximize impact, ensure all bullet points start with strong action verbs., weakActionVerbs=There are limited instances of weak verbs; stronger verbs are predominantly used. However, occasionally more dynamic verbs could be introduced to further elevate the points made., scale=100, quantifyingImpact=While some accomplishments are quantified, such as managing a 1000+ Cr portfolio, there's room to include more specific metrics. Providing measurement of results where possible would add to the impact., repetitionAvoidance=The document shows a good variety of wording, with minimal repetition of phrases. Continued efforts to diversify language in different sections are recommended., accomplishmentLanguage=Accomplishment language is well-integrated, illustrating key strengths and outcomes. Enhancing this with additional quantifiable outcomes will better demonstrate capability.}, crispness={feedback=The resume length is suitable for the candidate's experience level, but the text density can be reduced for better clarity. Overwhelming sections could be condensed for more impactful phrasing., resumeLength=The resume's length is generally appropriate but could benefit from some content trimming. Streamlining sections that are overly wordy will help maintain reader engagement., score=63, bulletPointsCount=The count of bullet points appears balanced but could benefit from more concise statements. Keeping each point impactful yet brief will aid overall resume leaner presentation., fillerWords=While largely free of filler words, certain areas could still be tightened. Eliminating redundancy will further sharpen the resume's presentation., bulletPointLength=Bullet point length tends to be on the longer side, which can affect the resume's clarity. Aim for brevity without sacrificing detail to improve readability., scale=100}, qualityAddOn={feedback=The resume maintains a formal tone but could refine its language use to eliminate buzzwords. Consistent formatting, particularly in dates, will strengthen readability., score=64, buzzwordsCliches=While relatively free of clichés, a few areas could benefit from more specific phrasing. Replacing generic terms with more precise language will clarify communication., datesFormatting=Dates are presented consistently overall, though slight variances exist. Ensuring an unwavering format across all experiences will enhance professional standards., activeVoice=Active voice is consistently used, creating a direct and engaging narrative. Maintaining this approach will continue to benefit the overall resume impact., scale=100, personalPronounsUsage=The resume effectively avoids the use of personal pronouns. This practice should be continued to support an objective presentation.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data={specific_request=Customer wants to discuss upgrading their resume and is open to a call with a senior expert., info_type=pricing, interest_level=high, follow_up_needed=Yes, service_interest=resume_gold, objections=Customer feels that the resume created by Outspark is not effective as it scored only 65 out of 100, leading to a lack of interview calls.}, arq_job_id=null, transcript=assistant: Hi  RAHUL this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  i'll give you a call ma'am the middle of something i'll give you a call hello
assistant:  No problem at all, RAHUL. When would be a better time for me to call you back — later today or tomorrow?
user:  i have already avail the service of fouspark so i'm a you know a member of
assistant:  Oh
user:  i was just checking my resume score it's nothing like i'm awaiting i'm looking for something to avail the service
assistant:  Got it, RAHUL. Just to check, are you currently getting enough interview calls with your existing resume?
user:  no
assistant:  Thanks for sharing, RAHUL. What’s your current role?
user:  current location to treat finance
assistant:   Thanks, RAHUL. And how many years of total experience do you have?
user:  eight point five years
assistant:   I saw in your review your resume scored sixty five out of one hundred. It’s well-structured but a bit overcrowded in places, which can reduce readability. Are you open to upgrading your resume to get more interview calls?
user:  yes definitely
assistant:   That’s great
user:  so what you're saying that my resume
assistant:  Yes, RAHUL, your resume has good content
user:  is below seventy percent
assistant:   Yes, RAHUL, your score is sixty five out of one hundred. Would you like me to explain how
user:  so that is is something poor right
assistant:   It’s not poor, RAHUL, but it means there’s room to improve. Would you like to hear how a better resume can help you get more interviews?
user:  but to be precise
assistant:   Sure, RAHUL
user:  this resume has been created by outspark
assistant:   Oh, I see
user:  so you are saying कि
assistant:    Yes, RAHUL, even if it was created by Outspark, sometimes resumes need upgrades to stand out more and pass ATS filters better. Would you like to explore options to improve it?
user:  नहीं नहीं why it's over my question is like persons out fast है
assistant:    Samajh gyi, RAHUL. Aapka matlab hai ki resume fast ban gaya tha?
user:  house
assistant:    Sorry, RAHUL, I didn’t catch that. Could you please repeat?
user:  my only question is like since outspark test created my resume and if it's still in somewhere around sixty or sixty five range so that means you too will haven't done your job
assistant:    I understand
user:  that is why i have not getting a call
assistant:    I get why you feel that way, RAHUL. Sometimes even good resumes need fine-tuning to beat ATS filters and highlight your strengths better. Would you like me to share how we can upgrade your resume to improve your interview chances?
user:  i have paid ten thousand bucks
assistant:  I understand, RAHUL. Investing that much means you expect great results. Would you like me to explain how our expert upgrade can add more value and help you get better interview calls?
user:  yes yes definitely
assistant:   Great, RAHUL. Since you have around eight and a half years of experience, our Silver Plan could be a good fit. It offers ten customized, ATS-optimized resumes and cover letters, plus lifetime access, all for Rupees two triple nine right now. Would you like me to share more details?
user:  i'm a gold member
assistant:   Thanks for letting me know, RAHUL. Since you’re a Gold member, you get expert-written resumes with deep personal branding and keyword optimization. Would you like me to explain how we can enhance your current resume further?
user:  can you just
assistant:   Sure, RAHUL. What exactly
user:  नहीं in that case in that case you have a december we can work on and you can give the you know
assistant:   Samajh gyi,
user:  a better resume since i'm
assistant:    Absolutely, RAHUL. We can have an expert rewrite your resume with better keyword optimization and personal branding. When would be a good time for a senior expert to call you and discuss this?
user:  at any time today i'm hoping to have a discussion
assistant:   Perfect, RAHUL. I’ll arrange for a senior expert to call you today. What time suits you best?
user:  next half an hour i'll be at you
assistant:    Got it, RAHUL. Expect a call from our senior expert within the next half an hour. Is there anything else I can help you with right now?
user:  नहीं what's a good name
assistant:    I’m Anita from Outspark Resume Services. Looking forward to helping you, RAHUL!
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This practice should be continued to support an objective presentation.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data={specific_request=Customer wants to discuss upgrading their resume and is open to a call with a senior expert., info_type=pricing, interest_level=high, follow_up_needed=Yes, service_interest=resume_gold, objections=Customer feels that the resume created by Outspark is not effective as it scored only 65 out of 100, leading to a lack of interview calls.}, arq_job_id=null, transcript=assistant: Hi  RAHUL this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  i'll give you a call ma'am the middle of something i'll give you a call hello
assistant:  No problem at all, RAHUL. When would be a better time for me to call you back — later today or tomorrow?
user:  i have already avail the service of fouspark so i'm a you know a member of
assistant:  Oh
user:  i was just checking my resume score it's nothing like i'm awaiting i'm looking for something to avail the service
assistant:  Got it, RAHUL. Just to check, are you currently getting enough interview calls with your existing resume?
user:  no
assistant:  Thanks for sharing, RAHUL. What’s your current role?
user:  current location to treat finance
assistant:   Thanks, RAHUL. And how many years of total experience do you have?
user:  eight point five years
assistant:   I saw in your review your resume scored sixty five out of one hundred. It’s well-structured but a bit overcrowded in places, which can reduce readability. Are you open to upgrading your resume to get more interview calls?
user:  yes definitely
assistant:   That’s great
user:  so what you're saying that my resume
assistant:  Yes, RAHUL, your resume has good content
user:  is below seventy percent
assistant:   Yes, RAHUL, your score is sixty five out of one hundred. Would you like me to explain how
user:  so that is is something poor right
assistant:   It’s not poor, RAHUL, but it means there’s room to improve. Would you like to hear how a better resume can help you get more interviews?
user:  but to be precise
assistant:   Sure, RAHUL
user:  this resume has been created by outspark
assistant:   Oh, I see
user:  so you are saying कि
assistant:    Yes, RAHUL, even if it was created by Outspark, sometimes resumes need upgrades to stand out more and pass ATS filters better. Would you like to explore options to improve it?
user:  नहीं नहीं why it's over my question is like persons out fast है
assistant:    Samajh gyi, RAHUL. Aapka matlab hai ki resume fast ban gaya tha?
user:  house
assistant:    Sorry, RAHUL, I didn’t catch that. Could you please repeat?
user:  my only question is like since outspark test created my resume and if it's still in somewhere around sixty or sixty five range so that means you too will haven't done your job
assistant:    I understand
user:  that is why i have not getting a call
assistant:    I get why you feel that way, RAHUL. Sometimes even good resumes need fine-tuning to beat ATS filters and highlight your strengths better. Would you like me to share how we can upgrade your resume to improve your interview chances?
user:  i have paid ten thousand bucks
assistant:  I understand, RAHUL. Investing that much means you expect great results. Would you like me to explain how our expert upgrade can add more value and help you get better interview calls?
user:  yes yes definitely
assistant:   Great, RAHUL. Since you have around eight and a half years of experience, our Silver Plan could be a good fit. It offers ten customized, ATS-optimized resumes and cover letters, plus lifetime access, all for Rupees two triple nine right now. Would you like me to share more details?
user:  i'm a gold member
assistant:   Thanks for letting me know, RAHUL. Since you’re a Gold member, you get expert-written resumes with deep personal branding and keyword optimization. Would you like me to explain how we can enhance your current resume further?
user:  can you just
assistant:   Sure, RAHUL. What exactly
user:  नहीं in that case in that case you have a december we can work on and you can give the you know
assistant:   Samajh gyi,
user:  a better resume since i'm
assistant:    Absolutely, RAHUL. We can have an expert rewrite your resume with better keyword optimization and personal branding. When would be a good time for a senior expert to call you and discuss this?
user:  at any time today i'm hoping to have a discussion
assistant:   Perfect, RAHUL. I’ll arrange for a senior expert to call you today. What time suits you best?
user:  next half an hour i'll be at you
assistant:    Got it, RAHUL. Expect a call from our senior expert within the next half an hour. Is there anything else I can help you with right now?
user:  नहीं what's a good name
assistant:    I’m Anita from Outspark Resume Services. Looking forward to helping you, RAHUL!
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This practice should be continued to support an objective presentation.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T08:48:46.829558, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 08:48:46, id=42566d21-a76b-480b-816c-5d72a2c7d1dc, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 08:48:44, status=initiated}
Context Details
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