Call Details

Bolna ID: ae405b77-c758-4ccf-85e6-8158ff8b9ebe

Phone: +917006857074

From: N/A

Status: completed

Processing: COMPLETED

Duration: 31.70s

Cost: ₹6.27

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-07 14:00:43

Last Retry At:
2025-10-07 14:00:43

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-07 13:57:43
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 13:57:45
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:57:50
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:58:07
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:58:44
COMPLETED MAIN
CALLBACK_UPDATE
₹3.27
Duration: 31.70s
2025-10-07 13:58:49
COMPLETED MAIN
CALLBACK_UPDATE
₹6.27
Duration: 31.70s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Response or Incomplete Interaction, disposition_2=Unclear or Incomplete Information, disposition_3=}}}
2025-10-07 14:00:42
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 14:00:42}
2025-10-07 14:00:43
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 14:00:43}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-07 08:27:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=6.27, batch_id=null, cost_breakdown={synthesizer=2.93, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=2.93}, llm=0.34, transfer_cost=0.0, platform=3.0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0.925, llm_breakdown={analytics=0, summarization=0.005, extraction=0.005, conversation=0.33, hangup=0}}, created_at=2025-10-07T08:27:43.393174, scheduled_at=2025-10-07T08:27:43.393136, custom_extractions=null, telephony_data={duration=33.0, to_number=+917006857074, provider_call_id=39307873-4aff-4446-8fec-22df70288a68, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/a1cf702b-338a-4460-b675-5ac33b878153.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+917006857074, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7da8e392-8a94-4a56-810c-29cb3f9f7bf4, attemptType=RETRY}, resume_review_id=null}, extracted_data={specific_request=Learn more about resume scoring and interview landing, info_type=process, interest_level=medium, follow_up_needed=yes, service_interest=, objections=}, arq_job_id=null, transcript=assistant: Hi   this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hang on
assistant:  Sure, take your time. Let me know when you’re ready to continue.
user:  yeah sure
assistant:  Great! Quick question — when you checked your resume score with us the other day, were you just curious… or are you actually looking to land more interviews right now?
user:  actually looking to learn more in trees
assistant:  I’m sorry, I didn’t quite catch that. Could you please repeat?
, updated_at=2025-10-07T08:28:49.167903, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 08:28:49, id=ae405b77-c758-4ccf-85e6-8158ff8b9ebe, campaign_id=null, summary=Anita, an agent from Outspark, called the user to discuss their resume score. After a brief pause, the user expressed interest in learning more about "trees," but the agent did not understand the response and asked for clarification., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Response or Incomplete Interaction", "disposition_2": "Unclear or Incomplete Information", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Response or Incomplete Interaction, disposition_2=Unclear or Incomplete Information, disposition_3=}}}, smart_status=dropped, conversation_duration=31.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=31.799938, provider_connected=false}, transcriber_duration=31.799938, transcriber_model=nova-3, synthesizer_characters=293, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=94, input=260}, azure_gpt-4_1-mini={output=66, input=7964}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=48, input=130, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction={output=46, input=130, provider_connected=false, provider=azure, model=gpt-4o-mini}, conversation={output=66, input=7964, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 08:27:43, status=completed}

{created_at_str=2025-10-07 08:27:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=3.27, batch_id=null, cost_breakdown={synthesizer=2.93, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=2.93}, llm=0.34, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.005, extraction=0.005, conversation=0.33, hangup=0}}, created_at=2025-10-07T08:27:43.393174, scheduled_at=2025-10-07T08:27:43.393136, custom_extractions=null, telephony_data={duration=0.0, to_number=+917006857074, provider_call_id=39307873-4aff-4446-8fec-22df70288a68, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917006857074, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7da8e392-8a94-4a56-810c-29cb3f9f7bf4, attemptType=RETRY}, resume_review_id=null}, extracted_data={specific_request=Learn more about resume scoring and interview landing, info_type=process, interest_level=medium, follow_up_needed=yes, service_interest=, objections=}, arq_job_id=null, transcript=assistant: Hi   this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hang on
assistant:  Sure, take your time. Let me know when you’re ready to continue.
user:  yeah sure
assistant:  Great! Quick question — when you checked your resume score with us the other day, were you just curious… or are you actually looking to land more interviews right now?
user:  actually looking to learn more in trees
assistant:  I’m sorry, I didn’t quite catch that. Could you please repeat?
, updated_at=2025-10-07T08:28:43.878086, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 08:28:43, id=ae405b77-c758-4ccf-85e6-8158ff8b9ebe, campaign_id=null, summary=Anita, an agent from Outspark, called the user to discuss their resume score. After a brief pause, the user expressed interest in learning more about "trees," but the agent did not understand the response and asked for clarification., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=31.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=31.799938, provider_connected=false}, transcriber_duration=31.799938, transcriber_model=nova-3, synthesizer_characters=293, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=94, input=260}, azure_gpt-4_1-mini={output=66, input=7964}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=48, input=130, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction={output=46, input=130, provider_connected=false, provider=azure, model=gpt-4o-mini}, conversation={output=66, input=7964, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 08:27:43, status=call-disconnected}

{created_at_str=2025-10-07 08:27:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T08:27:43.393174, scheduled_at=2025-10-07T08:27:43.393136, custom_extractions=null, telephony_data={duration=0.0, to_number=+917006857074, provider_call_id=39307873-4aff-4446-8fec-22df70288a68, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917006857074, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7da8e392-8a94-4a56-810c-29cb3f9f7bf4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T08:28:07.219108, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 08:28:07, id=ae405b77-c758-4ccf-85e6-8158ff8b9ebe, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 08:27:43, status=in-progress}

{created_at_str=2025-10-07 08:27:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T08:27:43.393174, scheduled_at=2025-10-07T08:27:43.393136, custom_extractions=null, telephony_data={duration=0.0, to_number=+917006857074, provider_call_id=39307873-4aff-4446-8fec-22df70288a68, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917006857074, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7da8e392-8a94-4a56-810c-29cb3f9f7bf4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T08:27:46.343959, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 08:27:46, id=ae405b77-c758-4ccf-85e6-8158ff8b9ebe, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 08:27:43, status=ringing}

{created_at_str=2025-10-07 08:27:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T08:27:43.393174, scheduled_at=2025-10-07T08:27:43.393136, custom_extractions=null, telephony_data={duration=0.0, to_number=+917006857074, provider_call_id=39307873-4aff-4446-8fec-22df70288a68, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917006857074, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7da8e392-8a94-4a56-810c-29cb3f9f7bf4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T08:27:45.085834, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 08:27:45, id=ae405b77-c758-4ccf-85e6-8158ff8b9ebe, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 08:27:43, status=initiated}
Context Details
{recipient_phone_number=+917006857074, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=7da8e392-8a94-4a56-810c-29cb3f9f7bf4, attemptType=RETRY}, resume_review_id=null}