Call Details
Bolna ID:
248e7dde-54dd-4f82-87a8-439025b42f39
Phone: +919650487288
From: N/A
Status: completed
Processing: COMPLETED
Duration: 43.60s
Cost: ₹8.09
Hangup Details
Hangup By: Callee
Reason: Call recipient hungup
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-10-07 13:21:43
Last Retry At:
2025-10-07 13:21:43
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 9
Call History (Raw Callbacks) 5
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user: hello
assistant: Hey, can you hear me clear?
user: hello
assistant: Great! Is it a good time to connect for a quick chat?
user: i'm really sorry am i audible
assistant: Yes, you’re audible perfectly. Thanks for checking! Are you currently looking to improve your resume and get more interview calls, or were you just curious about your resume score with us?
user: i'm really sorry i think there is some network issue i'm not able to listen you properly
assistant: No worries at all! Would you prefer if I call you back tomorrow? What time would suit you best?
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user: hello
assistant: Hey, can you hear me clear?
user: hello
assistant: Great! Is it a good time to connect for a quick chat?
user: i'm really sorry am i audible
assistant: Yes, you’re audible perfectly. Thanks for checking! Are you currently looking to improve your resume and get more interview calls, or were you just curious about your resume score with us?
user: i'm really sorry i think there is some network issue i'm not able to listen you properly
assistant: No worries at all! Would you prefer if I call you back tomorrow? What time would suit you best?
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Context Details
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