Call Details

Bolna ID: 248e7dde-54dd-4f82-87a8-439025b42f39

Phone: +919650487288

From: N/A

Status: completed

Processing: COMPLETED

Duration: 43.60s

Cost: ₹8.09

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-07 13:21:43

Last Retry At:
2025-10-07 13:21:43

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 9
2025-10-07 13:18:43
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 13:18:46
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:18:49
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:19:01
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:19:50
COMPLETED MAIN
CALLBACK_UPDATE
₹5.09
Duration: 43.60s
2025-10-07 13:19:54
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=network issue, callback_id=68e4c6225f11dd25c5c0c836, scheduled_for=2025-10-08T13:19:54.283297711}
2025-10-07 13:19:58
COMPLETED MAIN
CALLBACK_UPDATE
₹8.09
Duration: 43.60s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Outcome, disposition_2=Call Not Connected, disposition_3=Network Issues}}}
2025-10-07 13:21:43
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 13:21:43}
2025-10-07 13:21:43
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 13:21:43}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-07 07:48:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=8.09, batch_id=null, cost_breakdown={synthesizer=3.64, transcriber=1.0, synthesizer_breakdown={welcome_message=0, conversation=3.64}, llm=0.451, transfer_cost=0.0, platform=3.0, transcriber_breakdown={analytics=0, conversation=1.0}, network=0.925, llm_breakdown={analytics=0, summarization=0.006, extraction=0.005, conversation=0.44, hangup=0}}, created_at=2025-10-07T07:48:43.421269, scheduled_at=2025-10-07T07:48:43.421231, custom_extractions=null, telephony_data={duration=45.0, to_number=+919650487288, provider_call_id=4af6e485-b95f-44c0-9f63-fead71b273d8, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/6ce36bd7-a0e0-453c-8bb4-84a7c2086f44.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919650487288, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0e7533c0-d70f-49a4-85a1-1b09177124fc, attemptType=RETRY}, resume_review_id=null}, extracted_data={specific_request=Request to call back tomorrow due to network issues, info_type=process, interest_level=low, follow_up_needed=Yes, service_interest=resume_silver, objections=Network issues affecting communication}, arq_job_id=null, transcript=assistant: Hi   this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hello
assistant:  Hey, can you hear me clear?
user:  hello
assistant:  Great! Is it a good time to connect for a quick chat?
user:  i'm really sorry am i audible
assistant:   Yes, you’re audible perfectly. Thanks for checking! Are you currently looking to improve your resume and get more interview calls, or were you just curious about your resume score with us?
user:  i'm really sorry i think there is some network issue i'm not able to listen you properly
assistant:  No worries at all! Would you prefer if I call you back tomorrow? What time would suit you best?
, updated_at=2025-10-07T07:49:57.472563, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 07:49:57, id=248e7dde-54dd-4f82-87a8-439025b42f39, campaign_id=null, summary=Anita from Outspark, a career services platform, initiated a call with the user to discuss resume improvement and interview opportunities. The user experienced network issues and was unable to hear Anita clearly. Anita offered to call back the next day to continue the conversation, asking for a suitable time for the user., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Outcome", "disposition_2": "Call Not Connected", "disposition_3": "Network Issues"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Outcome, disposition_2=Call Not Connected, disposition_3=Network Issues}}}, smart_status=rescheduled, conversation_duration=43.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=43.79994, provider_connected=false}, transcriber_duration=43.79994, transcriber_model=nova-3, synthesizer_characters=364, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=117, input=332}, azure_gpt-4_1-mini={output=82, input=10663}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=61, input=166, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction={output=56, input=166, provider_connected=false, provider=azure, model=gpt-4o-mini}, conversation={output=82, input=10663, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 07:48:43, status=completed}

{created_at_str=2025-10-07 07:48:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=5.09, batch_id=null, cost_breakdown={synthesizer=3.64, transcriber=1.0, synthesizer_breakdown={welcome_message=0, conversation=3.64}, llm=0.451, platform=0, transcriber_breakdown={analytics=0, conversation=1.0}, network=0, llm_breakdown={analytics=0, summarization=0.006, extraction=0.005, conversation=0.44, hangup=0}}, created_at=2025-10-07T07:48:43.421269, scheduled_at=2025-10-07T07:48:43.421231, custom_extractions=null, telephony_data={duration=0.0, to_number=+919650487288, provider_call_id=4af6e485-b95f-44c0-9f63-fead71b273d8, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919650487288, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0e7533c0-d70f-49a4-85a1-1b09177124fc, attemptType=RETRY}, resume_review_id=null}, extracted_data={specific_request=Request to call back tomorrow due to network issues, info_type=process, interest_level=low, follow_up_needed=Yes, service_interest=resume_silver, objections=Network issues affecting communication}, arq_job_id=null, transcript=assistant: Hi   this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hello
assistant:  Hey, can you hear me clear?
user:  hello
assistant:  Great! Is it a good time to connect for a quick chat?
user:  i'm really sorry am i audible
assistant:   Yes, you’re audible perfectly. Thanks for checking! Are you currently looking to improve your resume and get more interview calls, or were you just curious about your resume score with us?
user:  i'm really sorry i think there is some network issue i'm not able to listen you properly
assistant:  No worries at all! Would you prefer if I call you back tomorrow? What time would suit you best?
, updated_at=2025-10-07T07:49:50.334777, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 07:49:50, id=248e7dde-54dd-4f82-87a8-439025b42f39, campaign_id=null, summary=Anita from Outspark, a career services platform, initiated a call with the user to discuss resume improvement and interview opportunities. The user experienced network issues and was unable to hear Anita clearly. Anita offered to call back the next day to continue the conversation, asking for a suitable time for the user., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=43.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=43.79994, provider_connected=false}, transcriber_duration=43.79994, transcriber_model=nova-3, synthesizer_characters=364, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=117, input=332}, azure_gpt-4_1-mini={output=82, input=10663}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=61, input=166, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction={output=56, input=166, provider_connected=false, provider=azure, model=gpt-4o-mini}, conversation={output=82, input=10663, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 07:48:43, status=call-disconnected}

{created_at_str=2025-10-07 07:48:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T07:48:43.421269, scheduled_at=2025-10-07T07:48:43.421231, custom_extractions=null, telephony_data={duration=0.0, to_number=+919650487288, provider_call_id=4af6e485-b95f-44c0-9f63-fead71b273d8, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919650487288, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0e7533c0-d70f-49a4-85a1-1b09177124fc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T07:49:01.216409, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 07:49:01, id=248e7dde-54dd-4f82-87a8-439025b42f39, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 07:48:43, status=in-progress}

{created_at_str=2025-10-07 07:48:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T07:48:43.421269, scheduled_at=2025-10-07T07:48:43.421231, custom_extractions=null, telephony_data={duration=0.0, to_number=+919650487288, provider_call_id=4af6e485-b95f-44c0-9f63-fead71b273d8, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919650487288, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0e7533c0-d70f-49a4-85a1-1b09177124fc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T07:48:48.992321, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 07:48:48, id=248e7dde-54dd-4f82-87a8-439025b42f39, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 07:48:43, status=ringing}

{created_at_str=2025-10-07 07:48:43, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-07T07:48:43.421269, scheduled_at=2025-10-07T07:48:43.421231, custom_extractions=null, telephony_data={duration=0.0, to_number=+919650487288, provider_call_id=4af6e485-b95f-44c0-9f63-fead71b273d8, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919650487288, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0e7533c0-d70f-49a4-85a1-1b09177124fc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T07:48:45.871661, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 07:48:45, id=248e7dde-54dd-4f82-87a8-439025b42f39, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 07:48:43, status=initiated}
Context Details
{recipient_phone_number=+919650487288, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=0e7533c0-d70f-49a4-85a1-1b09177124fc, attemptType=RETRY}, resume_review_id=null}