Call Details

Bolna ID: 618eda93-902d-4d28-a800-b4d3ef014589

Phone: +919296188988

From: +918035316264

Status: completed

Processing: FAILED

Duration: 300.00s

Cost: ₹45.21

Hangup Details

Hangup By: Plivo

Reason: Carrier ended because call limit exceeded

Timestamps

Started:
2025-10-07 13:07:43

Ended:
Not set

Last Processed:
2025-10-07 13:12:42

Last Retry At:
2025-10-07 13:12:42

Next Retry Scheduled:
2025-10-07 13:18:04

Next Call Scheduled:
2025-10-07 13:18:04

Call Timeline 18
2025-10-07 13:07:43
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-07 13:07:48
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:07:49
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:07:58
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-07 13:10:42
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-07 13:10:42}
2025-10-07 13:12:42
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-07 13:12:42}
2025-10-07 13:13:04
COMPLETED MAIN
CALLBACK_UPDATE
₹30.21
Duration: 299.10s
2025-10-07 13:13:04
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-07 13:13:04
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-07 13:13:10
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_link2, request_type=payment_details, phone_number=+919296188988}
2025-10-07 13:13:11
COMPLETED MAIN
CALLBACK_UPDATE
₹45.21
Duration: 299.10s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Resume Services, disposition_3=Silver Plan}}}
2025-10-07 13:18:42
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c920bd4d-0638-4db0-a23b-de8379c75ede}
2025-10-07 13:19:40
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=1, retry_bolna_id=c920bd4d-0638-4db0-a23b-de8379c75ede}
2025-10-07 13:19:40
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=c920bd4d-0638-4db0-a23b-de8379c75ede}
2025-10-07 13:19:40
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c920bd4d-0638-4db0-a23b-de8379c75ede}
2025-10-07 13:19:44
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=1, retry_bolna_id=c920bd4d-0638-4db0-a23b-de8379c75ede}
2025-10-07 13:19:44
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=c920bd4d-0638-4db0-a23b-de8379c75ede}
2025-10-07 13:19:44
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c920bd4d-0638-4db0-a23b-de8379c75ede}
Call History (Raw Callbacks) 10

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Employing clear sections and consistent formatting would significantly improve searchability., score=60, readability=The readability is hampered by inconsistent formatting and lack of clear headings. Using bold fonts, bullet points, and spacing can enhance clarity and make the document more accessible., essentialSectionsPresence=The essential sections such as Work Experience and Education are present but lack organization and consistency in layout. It's crucial to present these sections in reverse chronological order to showcase the most recent experiences and educational attainments., scale=100}, atsReadabilityScore={feedback=The resume's formatting and lack of keyword optimization hinder its ATS compatibility. Simplifying the layout and integrating relevant keywords can boost compatibility., score=60, scale=100, keyElementsReadableByATS=Critical information like contact details and section headings are present, but inconsistent titles and lack of clear formatting obstruct readability for ATS. Clarifying these elements can enhance ATS parsing efficiency.}, impact={feedback=The impact of the resume is limited by a lack of quantified achievements and overuse of general language. Strengthening the impact with measurable outcomes and strong action verbs is necessary., score=58, spellCheck=There are multiple spelling and grammatical errors throughout the document. Careful proofreading with tools like Grammarly can help eliminate these basic mistakes., bulletPointsUsage=The bullet points used are not consistently applied, making it difficult to highlight key achievements. Incorporating bullet points uniformly in the experience section will enhance readability., weakActionVerbs=The use of weak action verbs such as 'worked on' or 'responsible for' dilutes the effectiveness. Replacing these with more potent options like 'led,' 'executed,' or 'achieved' can enhance engagement., scale=100, quantifyingImpact=There is minimal quantification of achievements, which diminishes the perceived impact. Including specific metrics like 'reduced costs by X%' or 'increased efficiency by Y%' would provide clearer value to the reader., repetitionAvoidance=Repetition of similar phrases and general terms is apparent, reducing the resume's dynamism. Utilizing a broader range of unique terms can help maintain the reader's interest., accomplishmentLanguage=The resume lacks a strong accomplishment orientation, which weakens its persuasive power. Emphasizing results and contributions in each role can improve perception of capability.}, crispness={feedback=The resume is excessively lengthy and verbose for the described experience level, leading to potential reader fatigue. Refining the content to focus on key points will improve engagement., resumeLength=The resume extends beyond the standard length, with unnecessary detail that can obscure important information. Consolidating experiences succinctly to fit ideally within one to two pages is recommended., score=55, bulletPointsCount=Currently, the bullet points are unevenly used and densely packed in some sections, which might overwhelm the reader. Maintaining a limit of 3-5 bullet points per job can improve clarity and focus., fillerWords=There's a significant use of filler words throughout the document, diluting the overall impact. Eliminating such words can sharpen focus and improve the resume's crispness., bulletPointLength=Several bullet points are excessively lengthy, resembling paragraphs rather than succinct points. Keeping bullet points concise ensures that key information is communicated effectively and quickly., scale=100}, qualityAddOn={feedback=The resume suffers from several stylistic issues, including inconsistent date formatting and over-reliance on buzzwords. Addressing these can enhance professionalism and readability., score=57, buzzwordsCliches=The use of buzzwords and jargon is excessive, causing the resume to lose clarity. Focusing on specific skills and achievements rather than overused terms will provide a clearer picture of abilities., datesFormatting=Inconsistencies in date formatting make it difficult to follow the timeline of experiences accurately. Ensuring uniform formatting, such as 'MMM YYYY,' can improve readability., activeVoice=The resume inconsistently uses active voice, which can dampen the impact of statements. Prioritizing active voice will create more compelling and direct statements., scale=100, personalPronounsUsage=Use of personal pronouns can reduce the formality of a resume. Omitting them and focusing on action and achievements can enhance professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data={specific_request=Details about the Silver Plan and payment link, info_type=pricing, interest_level=high, follow_up_needed=Yes, service_interest=resume_silver, objections=No objections raised by customer}, arq_job_id=null, transcript=assistant: Hi  RAJIV this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hello
assistant:  Hey, can you hear me clear?
user:  yes
assistant:  Great! Is it a good time to connect for a quick chat?
user:  yes
assistant:   Quick question — when you checked your resume score with us the other day, were you just curious… or are you actually looking to land more interviews right now? Your score was fifty eight out of one hundred.
user:  i'm looking for new opportunity
assistant:  Got it. What’s your current role?
user:  current toll at dot net police develop कर रहा
assistant:   Thanks for sharing! And how many years of total experience do you have?
user:  nine years
assistant:   Thanks, Rajiv. I saw in your review it said your resume score is fifty eight out of one hundred. The feedback mentioned your resume is cluttered and hard to navigate, which makes it tough for recruiters and ATS systems. Are you getting enough interview calls with your existing resume?
user:  no
assistant:   That’s very common. Even great professionals don’t get responses because resumes fail ATS filters or look too generic. Would you like to hear how a resume upgrade can change that?
user:  how to upgrade
assistant:   Your resume review mentioned issues like cluttered layout, weak action verbs, and lack of quantified achievements. Fixing these can make recruiters notice you more and pass ATS filters easily. Would you prefer a quick AI-powered upgrade or a detailed expert rewrite?
user:  yeah
assistant:   Just to confirm, would you like the AI-powered quick upgrade or the expert-crafted detailed rewrite?
user:  yes
assistant:    Thanks for confirming! Since you have nine years of experience, our Silver Plan could be a great fit. It offers ten customized, ATS-optimized resumes, cover letters, and lifetime access, all for Rupees two triple nine right now. Would you like me to share more details?
user:  yes
assistant:    The Silver Plan gives you ten resumes tailored for different jobs, so you don’t send the same generic one everywhere. It also includes HR-approved templates and instant downloads in under thirty minutes. Plus, you get an interview prep guide. Does that sound helpful?
user:  yes
assistant:    Perfect! Investing in this can really boost your interview calls. Should I send you the payment link on WhatsApp right now so you can get started?
user:  yeah you can send
assistant:   Great! Can you please share your WhatsApp number where I can send the payment link?
user:  nine two nine six six
assistant:  Thanks, Rajiv! Just to confirm, is your WhatsApp number starting with nine two nine six six? Could you please share the full number so I can send the link correctly?
user:  nine two nine six one eight eight nine eight eight
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Ensuring uniform formatting, such as 'MMM YYYY,' can improve readability., activeVoice=The resume inconsistently uses active voice, which can dampen the impact of statements. Prioritizing active voice will create more compelling and direct statements., scale=100, personalPronounsUsage=Use of personal pronouns can reduce the formality of a resume. Omitting them and focusing on action and achievements can enhance professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data={specific_request=Details about the Silver Plan and payment link, info_type=pricing, interest_level=high, follow_up_needed=Yes, service_interest=resume_silver, objections=No objections raised by customer}, arq_job_id=null, transcript=assistant: Hi  RAJIV this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hello
assistant:  Hey, can you hear me clear?
user:  yes
assistant:  Great! Is it a good time to connect for a quick chat?
user:  yes
assistant:   Quick question — when you checked your resume score with us the other day, were you just curious… or are you actually looking to land more interviews right now? Your score was fifty eight out of one hundred.
user:  i'm looking for new opportunity
assistant:  Got it. What’s your current role?
user:  current toll at dot net police develop कर रहा
assistant:   Thanks for sharing! And how many years of total experience do you have?
user:  nine years
assistant:   Thanks, Rajiv. I saw in your review it said your resume score is fifty eight out of one hundred. The feedback mentioned your resume is cluttered and hard to navigate, which makes it tough for recruiters and ATS systems. Are you getting enough interview calls with your existing resume?
user:  no
assistant:   That’s very common. Even great professionals don’t get responses because resumes fail ATS filters or look too generic. Would you like to hear how a resume upgrade can change that?
user:  how to upgrade
assistant:   Your resume review mentioned issues like cluttered layout, weak action verbs, and lack of quantified achievements. Fixing these can make recruiters notice you more and pass ATS filters easily. Would you prefer a quick AI-powered upgrade or a detailed expert rewrite?
user:  yeah
assistant:   Just to confirm, would you like the AI-powered quick upgrade or the expert-crafted detailed rewrite?
user:  yes
assistant:    Thanks for confirming! Since you have nine years of experience, our Silver Plan could be a great fit. It offers ten customized, ATS-optimized resumes, cover letters, and lifetime access, all for Rupees two triple nine right now. Would you like me to share more details?
user:  yes
assistant:    The Silver Plan gives you ten resumes tailored for different jobs, so you don’t send the same generic one everywhere. It also includes HR-approved templates and instant downloads in under thirty minutes. Plus, you get an interview prep guide. Does that sound helpful?
user:  yes
assistant:    Perfect! Investing in this can really boost your interview calls. Should I send you the payment link on WhatsApp right now so you can get started?
user:  yeah you can send
assistant:   Great! Can you please share your WhatsApp number where I can send the payment link?
user:  nine two nine six six
assistant:  Thanks, Rajiv! Just to confirm, is your WhatsApp number starting with nine two nine six six? Could you please share the full number so I can send the link correctly?
user:  nine two nine six one eight eight nine eight eight
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Employing clear sections and consistent formatting would significantly improve searchability., score=60, readability=The readability is hampered by inconsistent formatting and lack of clear headings. Using bold fonts, bullet points, and spacing can enhance clarity and make the document more accessible., essentialSectionsPresence=The essential sections such as Work Experience and Education are present but lack organization and consistency in layout. It's crucial to present these sections in reverse chronological order to showcase the most recent experiences and educational attainments., scale=100}, atsReadabilityScore={feedback=The resume's formatting and lack of keyword optimization hinder its ATS compatibility. Simplifying the layout and integrating relevant keywords can boost compatibility., score=60, scale=100, keyElementsReadableByATS=Critical information like contact details and section headings are present, but inconsistent titles and lack of clear formatting obstruct readability for ATS. Clarifying these elements can enhance ATS parsing efficiency.}, impact={feedback=The impact of the resume is limited by a lack of quantified achievements and overuse of general language. Strengthening the impact with measurable outcomes and strong action verbs is necessary., score=58, spellCheck=There are multiple spelling and grammatical errors throughout the document. Careful proofreading with tools like Grammarly can help eliminate these basic mistakes., bulletPointsUsage=The bullet points used are not consistently applied, making it difficult to highlight key achievements. Incorporating bullet points uniformly in the experience section will enhance readability., weakActionVerbs=The use of weak action verbs such as 'worked on' or 'responsible for' dilutes the effectiveness. Replacing these with more potent options like 'led,' 'executed,' or 'achieved' can enhance engagement., scale=100, quantifyingImpact=There is minimal quantification of achievements, which diminishes the perceived impact. Including specific metrics like 'reduced costs by X%' or 'increased efficiency by Y%' would provide clearer value to the reader., repetitionAvoidance=Repetition of similar phrases and general terms is apparent, reducing the resume's dynamism. Utilizing a broader range of unique terms can help maintain the reader's interest., accomplishmentLanguage=The resume lacks a strong accomplishment orientation, which weakens its persuasive power. Emphasizing results and contributions in each role can improve perception of capability.}, crispness={feedback=The resume is excessively lengthy and verbose for the described experience level, leading to potential reader fatigue. Refining the content to focus on key points will improve engagement., resumeLength=The resume extends beyond the standard length, with unnecessary detail that can obscure important information. Consolidating experiences succinctly to fit ideally within one to two pages is recommended., score=55, bulletPointsCount=Currently, the bullet points are unevenly used and densely packed in some sections, which might overwhelm the reader. Maintaining a limit of 3-5 bullet points per job can improve clarity and focus., fillerWords=There's a significant use of filler words throughout the document, diluting the overall impact. Eliminating such words can sharpen focus and improve the resume's crispness., bulletPointLength=Several bullet points are excessively lengthy, resembling paragraphs rather than succinct points. Keeping bullet points concise ensures that key information is communicated effectively and quickly., scale=100}, qualityAddOn={feedback=The resume suffers from several stylistic issues, including inconsistent date formatting and over-reliance on buzzwords. Addressing these can enhance professionalism and readability., score=57, buzzwordsCliches=The use of buzzwords and jargon is excessive, causing the resume to lose clarity. Focusing on specific skills and achievements rather than overused terms will provide a clearer picture of abilities., datesFormatting=Inconsistencies in date formatting make it difficult to follow the timeline of experiences accurately. Ensuring uniform formatting, such as 'MMM YYYY,' can improve readability., activeVoice=The resume inconsistently uses active voice, which can dampen the impact of statements. Prioritizing active voice will create more compelling and direct statements., scale=100, personalPronounsUsage=Use of personal pronouns can reduce the formality of a resume. Omitting them and focusing on action and achievements can enhance professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-07T07:37:47.845055, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-07 07:37:47, id=618eda93-902d-4d28-a800-b4d3ef014589, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=134, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=134}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-07 07:37:43, status=initiated}
Context Details
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