Call Details
Bolna ID:
d28f6ce8-c43f-4f83-8cb3-caa6df5e5fa8
Phone: +917003911755
From: +918035316264
Status: completed
Processing: COMPLETED
Duration: 72.00s
Cost: ₹14.67
Hangup Details
Hangup By: Callee
Reason: Call recipient hungup
Timestamps
Started:
2025-10-06 18:39:27
Ended:
Not set
Last Processed:
2025-10-06 18:42:28
Last Retry At:
2025-10-06 18:42:28
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 7
Call History (Raw Callbacks) 5
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user: hello
assistant: Hi SOUGATA, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user: yeah tell me
assistant: I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user: no no i want to change my job
assistant: Great! You have ten years of experience, right? What kind of roles are you targeting?
user: i click
assistant: Sorry, I didn’t get that. Could you please repeat? What kind of roles are you targeting?
user: ithilite
assistant: Sorry, I didn’t catch that. Could you please tell me again what roles you are targeting?
user: i t lead
assistant: Got it, IT Lead roles. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user: sorry
assistant: No worries! ATS is software that helps HR shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
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user: hello
assistant: Hi SOUGATA, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user: yeah tell me
assistant: I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user: no no i want to change my job
assistant: Great! You have ten years of experience, right? What kind of roles are you targeting?
user: i click
assistant: Sorry, I didn’t get that. Could you please repeat? What kind of roles are you targeting?
user: ithilite
assistant: Sorry, I didn’t catch that. Could you please tell me again what roles you are targeting?
user: i t lead
assistant: Got it, IT Lead roles. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user: sorry
assistant: No worries! ATS is software that helps HR shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
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{created_at_str=2025-10-06 13:09:27, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-06T13:09:27.950769, scheduled_at=2025-10-06T13:09:27.950743, custom_extractions=null, telephony_data={duration=0.0, to_number=+917003911755, provider_call_id=c06f9749-5721-42b0-bb04-62438928f588, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917003911755, recipient_data={recipient_phone_number=null, review_completed=2025-10-06 18:29:06, callback_request_id=null, is_callback=null, fullName=SOUGATA, resume_review_id=68e3bccd18c34103788c7988, reviewDetails={overallScore={score=60, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is structured with clear sections, including a profile summary and work experience. However, the order and clarity could be improved by presenting recent experience first and limiting personal details., score=62, readability=The resume displays a mixed use of font styles and spacing, affecting readability. Ensuring consistency in formatting, especially alignment and bullet points, would enhance clarity., essentialSectionsPresence=Essential sections like Experience and Education are present but would benefit from better organization. The inclusion of unrelated sections such as personal profile details is distracting and should be omitted., scale=100}, atsReadabilityScore={feedback=Most key elements are ATS-friendly, but the dense format might hinder some systems in parsing content correctly. Simplifying the format and structuring key information could enhance ATS compatibility., score=65, scale=100, keyElementsReadableByATS=Content is mostly readable by ATS systems, but including more industry-specific keywords can improve scanning accuracy. Verifying the use of proper labels and headings will also aid in ATS parsing.}, impact={feedback=Bullet points are used throughout but lack quantitative evidence of achievements. Including specific metrics or measurable outcomes would increase the impact and provide clearer insight into accomplishments., score=58, spellCheck=No significant spelling errors were detected, indicating careful proofreading. Maintaining this attention to detail is advisable., bulletPointsUsage=Bullet points are present but often list tasks rather than achievements. Focusing on specific accomplishments rather than general duties would be beneficial., weakActionVerbs=Multiple instances of weak action verbs like 'handled' are seen, diluting the resume's impact. Replacing these with stronger verbs such as 'managed' or 'led' would enhance effectiveness., scale=100, quantifyingImpact=The resume does not consistently quantify achievements, which weakens the overall impact. Using numbers or percentages when discussing duties or accomplishments would add value., repetitionAvoidance=There is noticeable repetition in the roles and responsibilities described for different jobs. Varying the language used for similar points could improve the resume's dynamism., accomplishmentLanguage=The resume is not sufficiently accomplishment-driven and often lists responsibilities without highlighting outcomes. Integrating an accomplishment-oriented narrative would add value.}, crispness={feedback=The resume is lengthy given the experience level, predominantly due to verbose sections. Streamlining the content by condensing bullet points will improve readability and impact., resumeLength=The resume's length appears excessive, which might deter readers. Cutting down unnecessary content, especially in less relevant sections, would create a more concise document., score=55, bulletPointsCount=There is an excessive number of bullet points that make sections appear cluttered. Using concise bullet points focused on achievements will enhance clarity., fillerWords=The presence of filler words dilutes the content's strength. Eliminating these for more direct language will improve readability and professionalism., bulletPointLength=Many bullet points currently lack concision and extend to paragraph length, making them overly detailed. Shortening these will help retain focus on key points., scale=100}, qualityAddOn={feedback=The resume uses some industry buzzwords, but often lacks specificity which might feel clichéd. Ensuring more precise terms would enhance its quality., score=60, buzzwordsCliches=Certain clichéd terms like 'team player' are used, detracting from the resume's originality. Offering concrete examples or results to illustrate skills would be more impactful., datesFormatting=Dates are inconsistently formatted which can confuse readers and ATS alike. Standardizing the date format throughout is recommended for uniformity., activeVoice=The resume utilizes predominantly active voice, although some areas could be further improved by refining passive constructions., scale=100, personalPronounsUsage=The resume correctly avoids personal pronouns, which suits professional standards.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-06T13:09:31.329032, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-06 13:09:31, id=d28f6ce8-c43f-4f83-8cb3-caa6df5e5fa8, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=19, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-06 13:09:27, status=initiated}
Context Details
{recipient_phone_number=+917003911755, recipient_data={recipient_phone_number=null, review_completed=2025-10-06 18:29:06, callback_request_id=null, is_callback=null, fullName=SOUGATA, resume_review_id=68e3bccd18c34103788c7988, parentBolnaId=null, attemptType=null}, resume_review_id=null}