Call Details

Bolna ID: 3616fa9d-5324-40a8-97bf-0c3a0e5fdc71

Phone: +918825514732

From: +918035316264

Status: busy

Processing: RETRY_NEEDED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-06 17:14:29

Ended:
Not set

Last Processed:
2025-10-06 17:14:54

Last Retry At:
2025-10-06 17:14:54

Next Retry Scheduled:
2025-10-06 17:19:54

Next Call Scheduled:
2025-10-06 17:19:54

Retry Information

Attempts: 0

Next Retry: Not scheduled

Call Timeline 5
2025-10-06 17:14:27
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-06 17:14:29
initiated MAIN
CALLBACK_PROCESSING
₹0.00
Duration: 0.00s
2025-10-06 17:14:34
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-06 17:14:54
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-06 17:14:54
RETRY_SCHEDULED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy, scheduled_for=2025-10-06T17:19:54.473931316}
Call History (Raw Callbacks) 3

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