Call Details

Bolna ID: 71d09b60-fca7-4ceb-b287-3ddfe62f46e5

Phone: +919786430860

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 117.20s

Cost: ₹19.39

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-06 10:32:29

Ended:
Not set

Last Processed:
2025-10-06 10:36:26

Last Retry At:
2025-10-06 10:36:26

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-10-06 10:32:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-06 10:32:29
initiated MAIN
CALLBACK_PROCESSING
₹0.00
Duration: 0.00s
2025-10-06 10:32:30
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-06 10:32:44
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-06 10:34:47
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹13.39
Duration: 117.20s
2025-10-06 10:34:52
COMPLETED MAIN
CALLBACK_UPDATE
₹19.39
Duration: 117.20s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No, disposition_3=}}}
2025-10-06 10:36:26
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-06 10:36:26, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  tell me
assistant:  I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user:  yes ma'am
assistant:  Great! You have around ten years of experience, right? What kind of roles are you targeting?
user:  or residential engineer or assistant residential engineer
assistant:   Got it! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  sorry ma'am
assistant:   No worries! ATS is software that helps HR shortlist profiles based on job requirements. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
user:  hello
assistant:  Hey! Just checking, did that explanation about ATS make sense to you?
user:  ma'am this is paid service or free service
assistant:   This is a paid service, but it’s worth it to get your resume ATS-friendly and customized to get more interview calls. Interested to know how we can help?
user:  no ma'am
assistant:   I get it, but imagine missing out on interviews just because your resume isn’t ATS-friendly. Want me to share how Outspark has helped many professionals like you?
user:  sorry
assistant:   No problem! Just so you know, a strong ATS-optimized resume can really boost your chances. Want to hear how our service works?
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Anita explains the concept of ATS (Applicant Tracking System) and its importance in ensuring resumes are selected by HR. The user then asks if the service is free or paid, to which Anita clarifies that it is a paid service but emphasizes its value in making resumes ATS-friendly. The user expresses disinterest in the service, and despite Anita's attempts to highlight the benefits of an optimized resume, the user declines further information. The conversation ends with Anita acknowledging the user's decision., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "No", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No, disposition_3=}}}, smart_status=not_started, conversation_duration=117.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=117.99994, provider_connected=false}, transcriber_duration=117.99994, transcriber_model=nova-3, synthesizer_characters=1070, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=161, input=329}, azure_gpt-4_1-mini={output=236, input=15833}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=161, input=329, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=236, input=15833, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-06 05:02:26, status=completed}

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  tell me
assistant:  I see you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user:  yes ma'am
assistant:  Great! You have around ten years of experience, right? What kind of roles are you targeting?
user:  or residential engineer or assistant residential engineer
assistant:   Got it! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  sorry ma'am
assistant:   No worries! ATS is software that helps HR shortlist profiles based on job requirements. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
user:  hello
assistant:  Hey! Just checking, did that explanation about ATS make sense to you?
user:  ma'am this is paid service or free service
assistant:   This is a paid service, but it’s worth it to get your resume ATS-friendly and customized to get more interview calls. Interested to know how we can help?
user:  no ma'am
assistant:   I get it, but imagine missing out on interviews just because your resume isn’t ATS-friendly. Want me to share how Outspark has helped many professionals like you?
user:  sorry
assistant:   No problem! Just so you know, a strong ATS-optimized resume can really boost your chances. Want to hear how our service works?
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Anita explains the concept of ATS (Applicant Tracking System) and its importance in ensuring resumes are selected by HR. The user then asks if the service is free or paid, to which Anita clarifies that it is a paid service but emphasizes its value in making resumes ATS-friendly. The user expresses disinterest in the service, and despite Anita's attempts to highlight the benefits of an optimized resume, the user declines further information. The conversation ends with Anita acknowledging the user's decision., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=117.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=117.99994, provider_connected=false}, transcriber_duration=117.99994, transcriber_model=nova-3, synthesizer_characters=1070, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=161, input=329}, azure_gpt-4_1-mini={output=236, input=15833}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=161, input=329, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=236, input=15833, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-06 05:02:26, status=call-disconnected}

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Context Details
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