Call Details

Bolna ID: b5064f8c-7370-4a7a-83fd-d35b398e5e82

Phone: +919008796499

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 30.00s

Cost: ₹4.15

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-10-06 10:22:28

Ended:
Not set

Last Processed:
2025-10-06 10:25:26

Last Retry At:
2025-10-06 10:25:26

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-06 10:22:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-06 10:22:28
initiated MAIN
CALLBACK_PROCESSING
₹0.00
Duration: 0.00s
2025-10-06 10:22:33
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-06 10:22:55
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-06 10:23:28
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹1.15
Duration: 30.00s
2025-10-06 10:23:31
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=user was unavailable and left a voicemail, callback_id=68e34b4b27c9bc08e8913d7b, scheduled_for=2025-10-06T10:53:31.008489676}
2025-10-06 10:23:33
COMPLETED MAIN
CALLBACK_UPDATE
₹4.15
Duration: 30.00s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Answer, disposition_2=Voicemail, disposition_3=Left Message}}}
2025-10-06 10:25:26
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-06 10:25:26, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

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user:  hi thank you for calling i'm currently away from my phone please do leave me a message and i'll call you back as soon as i can thank you
assistant:  No worries! When’s a good time to call you back today or tomorrow?
assistant: Call will now disconnect
, updated_at=2025-10-06T04:53:32.998223, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-06 04:53:32, id=b5064f8c-7370-4a7a-83fd-d35b398e5e82, campaign_id=null, summary=The conversation was a brief phone call where the user was unavailable to take the call and left a voicemail message. The agent responded by asking when would be a good time to call back, but the call was then disconnected., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Answer", "disposition_2": "Voicemail", "disposition_3": "Left Message"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Answer, disposition_2=Voicemail, disposition_3=Left Message}}}, smart_status=not_started, conversation_duration=30.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=30.199938, provider_connected=false}, transcriber_duration=30.199938, transcriber_model=nova-3, synthesizer_characters=114, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=44, input=65}, azure_gpt-4_1-mini={output=16, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=44, input=65, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=16, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-06 04:52:26, status=completed}

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user:  hi thank you for calling i'm currently away from my phone please do leave me a message and i'll call you back as soon as i can thank you
assistant:  No worries! When’s a good time to call you back today or tomorrow?
assistant: Call will now disconnect
, updated_at=2025-10-06T04:53:27.654946, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-06 04:53:27, id=b5064f8c-7370-4a7a-83fd-d35b398e5e82, campaign_id=null, summary=The conversation was a brief phone call where the user was unavailable to take the call and left a voicemail message. The agent responded by asking when would be a good time to call back, but the call was then disconnected., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=30.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=30.199938, provider_connected=false}, transcriber_duration=30.199938, transcriber_model=nova-3, synthesizer_characters=114, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=44, input=65}, azure_gpt-4_1-mini={output=16, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=44, input=65, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=16, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-06 04:52:26, status=call-disconnected}

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{created_at_str=2025-10-06 04:52:26, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-06T04:52:26.720541, scheduled_at=2025-10-06T04:52:26.720516, custom_extractions=null, telephony_data={duration=0.0, to_number=+919008796499, provider_call_id=0d2afa76-33fb-4bf7-97a8-09aed5eb23db, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919008796499, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=null, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-06T04:52:32.519079, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-06 04:52:32, id=b5064f8c-7370-4a7a-83fd-d35b398e5e82, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-06 04:52:26, status=ringing}

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Context Details
{recipient_phone_number=+919008796499, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=null, attemptType=RETRY}, resume_review_id=null}