Call Details

Bolna ID: 726f90fe-932a-4b90-a931-f50f3cd5b871

Phone: +918667843021

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 476.00s

Cost: ₹71.52

Hangup Details

Hangup By: Plivo

Reason: Carrier ended because call limit exceeded

Timestamps

Started:
2025-10-05 14:38:29

Ended:
Not set

Last Processed:
2025-10-05 14:43:27

Last Retry At:
2025-10-05 14:43:27

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 9
2025-10-05 14:38:30
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-05 14:38:33
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-05 14:38:34
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-05 14:38:43
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-05 14:41:27
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-05 14:41:27, message=Fallback additional details fetch scheduled}
2025-10-05 14:43:27
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-05 14:43:27, message=Successfully fetched and saved additional details}
2025-10-05 14:46:41
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹47.52
Duration: 474.50s
2025-10-05 14:46:44
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=requested callback later, callback_id=68e2377c27c9bc08e8912ec5, scheduled_for=2025-10-05T15:16:44.615403407}
2025-10-05 14:46:46
COMPLETED MAIN
CALLBACK_UPDATE
₹71.52
Duration: 474.50s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Outcome, disposition_2=Not Interested, disposition_3=No Purchase}}}
Call History (Raw Callbacks) 5

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user:  yes
assistant:  Hi Prakashraj, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  hello
assistant:  Hi Prakashraj! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  dial change मिल रही था हूं मैं
assistant:  Samajh gayi, Prakashraj! Job change ke liye hi baat karte hain. Aapke paas kitne saal ka experience hai?
user:  ठीक ठीक है निश्मा
assistant:  Sorry, Prakashraj
user:  i cannot understand
assistant:  Sorry, Prakashraj, could you please repeat that?
user:  i cannot understand english language only english
assistant:  No worries
user:  speak with english
assistant:  Sure, Prakashraj! You have around ten years of experience, right? What kind of roles are you targeting?
user:  i am
assistant:   Great! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  hello
assistant:  Hi Prakashraj! ATS is software that helps HR shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Does that make sense?
user:  yes ma'am
assistant:   Awesome! Your resume scored sixty one point two out of one hundred. Anything below eighty is poor for ATS. So, even if you’re qualified, ATS might be rejecting your resume. Are you getting enough interview calls with this resume?
user:  okay ma'am
assistant:   Are these interview calls relevant to the roles you want, Prakashraj?
user:  i'm calling you calling
assistant:   Sorry
user:  quality management system
assistant:   Got it, Prakashraj! So, are you customizing your resume for each job or using the same one for all applications?
user:  yes ma'am
assistant: 
user:  this is for computer based
assistant:   Ah, I see! So your resume might be missing the right keywords for ATS, which is why it’s getting rejected. Does that make sense?
user:  yes ma'am this is computer based wi
assistant:   Exactly, Prakashraj! Your resume needs to speak the ATS language with the right keywords to get noticed. Want me to explain how Outspark can help you fix this?
user:  yes ma'am
assistant:   Great! Your resume is like a magnet; it must highlight skills and achievements for the roles you want. Without the right keywords, ATS won’t show your profile to recruiters. Shall I explain more?
user:  yes ma'am
assistant:    Perfect! There are two job markets: open and closed. Were you aware of this?
user:  hello ma'am
assistant:  Hi Prakashraj! Just checking, were you aware there’s a closed job market for senior roles not open to everyone?
user:  ok
assistant:    Good! Ninety percent of hiring at your level is done by consultants using ATS or keyword matching. That’s why your resume must be ATS-friendly with relevant keywords. Interested to know how Outspark helped over two lakh professionals like you?
user:  yes ma'am
assistant:    Awesome! We provide ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. With me so far?
user:  ok ma'am
assistant:    Great! We also offer two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  yes ma'am
assistant:   Perfect! The posting calendar guides what, when, and how to post, plus hashtags and comments to boost your presence. What do you think this package should cost, Prakashraj?
user:  i don't know no ma'am
assistant:   No worries, Prakashraj! This whole package is valued over ten thousand rupees, but for three days only, we offer it at just two thousand plus GST. Interested to grab this deal?
user:  no ma'am no ma'am
assistant:    I get it, Prakashraj, but think—without this upgrade, your resume might keep getting missed by ATS. Want me to connect you with a senior expert to explain more? What time works for you?
user:  no ma'am
assistant:    I understand, Prakashraj. If you change your mind, I’m here to help. Can I call you back later
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user:  yes
assistant:  Hi Prakashraj, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  hello
assistant:  Hi Prakashraj! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  dial change मिल रही था हूं मैं
assistant:  Samajh gayi, Prakashraj! Job change ke liye hi baat karte hain. Aapke paas kitne saal ka experience hai?
user:  ठीक ठीक है निश्मा
assistant:  Sorry, Prakashraj
user:  i cannot understand
assistant:  Sorry, Prakashraj, could you please repeat that?
user:  i cannot understand english language only english
assistant:  No worries
user:  speak with english
assistant:  Sure, Prakashraj! You have around ten years of experience, right? What kind of roles are you targeting?
user:  i am
assistant:   Great! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  hello
assistant:  Hi Prakashraj! ATS is software that helps HR shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Does that make sense?
user:  yes ma'am
assistant:   Awesome! Your resume scored sixty one point two out of one hundred. Anything below eighty is poor for ATS. So, even if you’re qualified, ATS might be rejecting your resume. Are you getting enough interview calls with this resume?
user:  okay ma'am
assistant:   Are these interview calls relevant to the roles you want, Prakashraj?
user:  i'm calling you calling
assistant:   Sorry
user:  quality management system
assistant:   Got it, Prakashraj! So, are you customizing your resume for each job or using the same one for all applications?
user:  yes ma'am
assistant: 
user:  this is for computer based
assistant:   Ah, I see! So your resume might be missing the right keywords for ATS, which is why it’s getting rejected. Does that make sense?
user:  yes ma'am this is computer based wi
assistant:   Exactly, Prakashraj! Your resume needs to speak the ATS language with the right keywords to get noticed. Want me to explain how Outspark can help you fix this?
user:  yes ma'am
assistant:   Great! Your resume is like a magnet; it must highlight skills and achievements for the roles you want. Without the right keywords, ATS won’t show your profile to recruiters. Shall I explain more?
user:  yes ma'am
assistant:    Perfect! There are two job markets: open and closed. Were you aware of this?
user:  hello ma'am
assistant:  Hi Prakashraj! Just checking, were you aware there’s a closed job market for senior roles not open to everyone?
user:  ok
assistant:    Good! Ninety percent of hiring at your level is done by consultants using ATS or keyword matching. That’s why your resume must be ATS-friendly with relevant keywords. Interested to know how Outspark helped over two lakh professionals like you?
user:  yes ma'am
assistant:    Awesome! We provide ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. With me so far?
user:  ok ma'am
assistant:    Great! We also offer two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  yes ma'am
assistant:   Perfect! The posting calendar guides what, when, and how to post, plus hashtags and comments to boost your presence. What do you think this package should cost, Prakashraj?
user:  i don't know no ma'am
assistant:   No worries, Prakashraj! This whole package is valued over ten thousand rupees, but for three days only, we offer it at just two thousand plus GST. Interested to grab this deal?
user:  no ma'am no ma'am
assistant:    I get it, Prakashraj, but think—without this upgrade, your resume might keep getting missed by ATS. Want me to connect you with a senior expert to explain more? What time works for you?
user:  no ma'am
assistant:    I understand, Prakashraj. If you change your mind, I’m here to help. Can I call you back later
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Anita shared that Prakashraj's resume scored 61.2 out of 100, which is considered poor for ATS, and asked if he was receiving enough relevant interview calls. They discussed the significance of customizing resumes for each job application. 

Anita then introduced Outspark's services, which include creating ATS-friendly CVs, tailored cover letters, and interview prep kits, along with LinkedIn services to enhance visibility. She offered a promotional package for a limited time but Prakashraj declined the offer. Anita respected his decision and offered to call back later if he changed his mind., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=474.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=474.59995, provider_connected=false}, transcriber_duration=474.59995, transcriber_model=nova-3, synthesizer_characters=3723, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=22}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=197, input=999}, azure_gpt-4_1-mini={output=825, input=83763}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=197, input=999, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=825, input=83763, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-05 09:08:30, status=call-disconnected}

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Context Details
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