Call Details

Bolna ID: c38ddbe5-c96b-47bf-8849-001377958fae

Phone: +916265796657

From: +918035316264

Status: no-answer

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-05 12:50:28

Ended:
Not set

Last Processed:
2025-10-06 02:27:25

Last Retry At:
2025-10-06 02:27:25

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 11
2025-10-05 12:50:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-05 12:50:28
initiated MAIN
CALLBACK_PROCESSING
₹0.00
Duration: 0.00s
2025-10-05 12:50:29
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-05 12:51:13
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-05 12:51:13
NO_ANSWER_CHECK MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {createdAtStr=2025-10-05 12:51:13}
2025-10-05 12:51:13
RETRY_SCHEDULED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=no_answer, scheduled_for=2025-10-05T13:01:13.571570573}
2025-10-05 16:01:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=no-answer}
2025-10-05 16:11:26
RETRY_SUPERSEDED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {action=completed_to_neutralize, child_call_id=68e248fd27c9bc08e8913084}
2025-10-06 02:26:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=no-answer}
2025-10-06 02:27:25
RETRY_CAP_REACHED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {cap=2}
2025-10-06 02:36:25
RETRY_SUPERSEDED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {action=completed_to_neutralize, child_call_id=68e2db7927c9bc08e89137b2}
Call History (Raw Callbacks) 3

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