Call Details

Bolna ID: 98283740-6272-458e-923e-84f5959f615d

Phone: +918708542894

From: +918035316264

Status: busy

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-05 12:20:29

Ended:
Not set

Last Processed:
2025-10-06 07:09:25

Last Retry At:
2025-10-06 07:09:25

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 10
2025-10-05 12:20:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-05 12:20:29
initiated MAIN
CALLBACK_PROCESSING
₹0.00
Duration: 0.00s
2025-10-05 12:20:30
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-05 12:20:45
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-05 12:20:45
RETRY_SCHEDULED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy, scheduled_for=2025-10-05T12:25:45.670375513}
2025-10-05 13:30:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy}
2025-10-05 13:40:25
RETRY_SUPERSEDED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {action=completed_to_neutralize, child_call_id=68e2259927c9bc08e8912c8a}
2025-10-06 07:08:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy}
2025-10-06 07:09:25
RETRY_CAP_REACHED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {cap=2}
2025-10-06 07:18:25
RETRY_SUPERSEDED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {action=completed_to_neutralize, child_call_id=68e31d9127c9bc08e8913a7b}
Call History (Raw Callbacks) 3

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