Call Details

Bolna ID: 61a85809-f161-4e08-9f08-89f8bc7cd99c

Phone: +919131882948

From: +918035316264

Status: busy

Processing: FAILED

Duration: N/A

Cost: N/A

Timestamps

Started:
2025-10-04 17:33:17

Ended:
Not set

Last Processed:
2025-10-04 20:15:12

Last Retry At:
2025-10-04 20:15:12

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 10
2025-10-04 17:33:13
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-04 17:33:17
initiated MAIN
CALLBACK_PROCESSING
₹0.00
Duration: 0.00s
2025-10-04 17:33:19
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-04 17:33:33
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-04 17:33:33
RETRY_SCHEDULED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy, scheduled_for=2025-10-04T17:38:33.329581298}
2025-10-04 19:54:12
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy}
2025-10-04 20:04:12
RETRY_SUPERSEDED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {action=completed_to_neutralize, child_call_id=68e12e0c260f9d4c57aff8b8}
2025-10-04 20:14:12
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy}
2025-10-04 20:15:12
RETRY_CAP_REACHED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {cap=2}
2025-10-04 20:25:12
RETRY_SUPERSEDED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {action=completed_to_neutralize, child_call_id=68e132bc260f9d4c57aff8ea}
Call History (Raw Callbacks) 3

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{created_at_str=2025-10-04 12:03:13, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-04T12:03:13.030096, scheduled_at=2025-10-04T12:03:13.03007, custom_extractions=null, telephony_data={duration=0.0, to_number=+919131882948, provider_call_id=aeee9258-3e6e-4d87-9ffe-f377e8eaec16, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919131882948, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=null, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-04T12:03:19.133563, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 12:03:19, id=61a85809-f161-4e08-9f08-89f8bc7cd99c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 12:03:13, status=ringing}

{created_at_str=2025-10-04 12:03:13, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-04T12:03:13.030096, scheduled_at=2025-10-04T12:03:13.03007, custom_extractions=null, telephony_data={duration=0.0, to_number=+919131882948, provider_call_id=aeee9258-3e6e-4d87-9ffe-f377e8eaec16, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919131882948, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=null, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-04T12:03:16.800181, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 12:03:16, id=61a85809-f161-4e08-9f08-89f8bc7cd99c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 12:03:13, status=initiated}