Call Details

Bolna ID: dc8a33b1-acf3-4d5a-ad85-6983be19b85f

Phone: +919301313918

From: +918035316264

Status: busy

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-04 16:01:15

Ended:
Not set

Last Processed:
2025-10-05 11:41:25

Last Retry At:
2025-10-05 11:41:25

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 10
2025-10-04 16:01:13
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-04 16:01:15
initiated MAIN
CALLBACK_PROCESSING
₹0.00
Duration: 0.00s
2025-10-04 16:01:16
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-04 16:01:29
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-04 16:01:29
RETRY_SCHEDULED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy, scheduled_for=2025-10-04T16:06:29.895049258}
2025-10-04 16:31:12
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy}
2025-10-04 16:41:12
RETRY_SUPERSEDED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {action=completed_to_neutralize, child_call_id=68e0fe78260f9d4c57aff494}
2025-10-05 11:40:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy}
2025-10-05 11:41:25
RETRY_CAP_REACHED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {cap=2}
2025-10-05 11:50:25
RETRY_SUPERSEDED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {action=completed_to_neutralize, child_call_id=68e20bd127c9bc08e8912907}
Call History (Raw Callbacks) 3

{created_at_str=2025-10-04 10:31:13, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-04T10:31:13.164206, scheduled_at=2025-10-04T10:31:13.164182, custom_extractions=null, telephony_data={duration=0.0, to_number=+919301313918, provider_call_id=ee4d1a8e-6cfe-4bae-9ded-71473fd07f71, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919301313918, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d7f22f7d-7ea9-4b88-99d2-cdca93d57bdb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-04T10:31:29.2316, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 10:31:29, id=dc8a33b1-acf3-4d5a-ad85-6983be19b85f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 10:31:13, status=busy}

{created_at_str=2025-10-04 10:31:13, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-04T10:31:13.164206, scheduled_at=2025-10-04T10:31:13.164182, custom_extractions=null, telephony_data={duration=0.0, to_number=+919301313918, provider_call_id=ee4d1a8e-6cfe-4bae-9ded-71473fd07f71, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919301313918, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d7f22f7d-7ea9-4b88-99d2-cdca93d57bdb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-04T10:31:16.245626, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 10:31:16, id=dc8a33b1-acf3-4d5a-ad85-6983be19b85f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 10:31:13, status=ringing}

{created_at_str=2025-10-04 10:31:13, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-04T10:31:13.164206, scheduled_at=2025-10-04T10:31:13.164182, custom_extractions=null, telephony_data={duration=0.0, to_number=+919301313918, provider_call_id=ee4d1a8e-6cfe-4bae-9ded-71473fd07f71, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919301313918, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d7f22f7d-7ea9-4b88-99d2-cdca93d57bdb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-04T10:31:14.356051, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 10:31:14, id=dc8a33b1-acf3-4d5a-ad85-6983be19b85f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 10:31:13, status=initiated}