Call Details

Bolna ID: ae08021f-2848-4da9-b663-e35696377c32

Phone: +918668131543

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 6.30s

Cost: ₹1.50

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-04 13:44:16

Ended:
Not set

Last Processed:
2025-10-04 13:46:12

Last Retry At:
2025-10-04 13:46:12

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-10-04 13:44:13
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-04 13:44:16
initiated MAIN
CALLBACK_PROCESSING
₹0.00
Duration: 0.00s
2025-10-04 13:44:17
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-04 13:44:25
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-04 13:44:34
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 6.30s
2025-10-04 13:44:39
COMPLETED MAIN
CALLBACK_UPDATE
₹1.50
Duration: 6.30s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Information Provided, disposition_3=General Inquiry}}}
2025-10-04 13:46:12
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-04 13:46:12}
Call History (Raw Callbacks) 5

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, updated_at=2025-10-04T08:14:38.982563, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 08:14:38, id=ae08021f-2848-4da9-b663-e35696377c32, campaign_id=null, summary=The agent initiated the conversation by confirming the identity of the user, DheivavigneshM., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Connected", "disposition_2": "Information Provided", "disposition_3": "General Inquiry"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Information Provided, disposition_3=General Inquiry}}}, smart_status=not_started, conversation_duration=6.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=6.5999374, provider_connected=false}, transcriber_duration=6.5999374, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=20, input=12}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=20, input=12, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 08:14:13, status=completed}

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, updated_at=2025-10-04T08:14:33.801563, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 08:14:33, id=ae08021f-2848-4da9-b663-e35696377c32, campaign_id=null, summary=The agent initiated the conversation by confirming the identity of the user, DheivavigneshM., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=6.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=6.5999374, provider_connected=false}, transcriber_duration=6.5999374, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=20, input=12}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=20, input=12, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 08:14:13, status=call-disconnected}

{created_at_str=2025-10-04 08:14:13, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-04T08:14:13.074549, scheduled_at=2025-10-04T08:14:13.074526, custom_extractions=null, telephony_data={duration=0.0, to_number=+918668131543, provider_call_id=f33b8b49-f20e-4c66-b16e-8dcb0aa87f95, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918668131543, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=68e0d020260f9d4c57afed08, is_callback=true, fullName=DheivavigneshM, resume_review_id=null, reviewDetails=null, parentBolnaId=null, attemptType=CALLBACK}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-04T08:14:24.819011, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 08:14:24, id=ae08021f-2848-4da9-b663-e35696377c32, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 08:14:13, status=in-progress}

{created_at_str=2025-10-04 08:14:13, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-04T08:14:13.074549, scheduled_at=2025-10-04T08:14:13.074526, custom_extractions=null, telephony_data={duration=0.0, to_number=+918668131543, provider_call_id=f33b8b49-f20e-4c66-b16e-8dcb0aa87f95, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918668131543, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=68e0d020260f9d4c57afed08, is_callback=true, fullName=DheivavigneshM, resume_review_id=null, reviewDetails=null, parentBolnaId=null, attemptType=CALLBACK}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-04T08:14:16.96122, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-04 08:14:16, id=ae08021f-2848-4da9-b663-e35696377c32, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-04 08:14:13, status=ringing}

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Context Details
{recipient_phone_number=+918668131543, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=68e0d020260f9d4c57afed08, is_callback=true, fullName=DheivavigneshM, resume_review_id=null, parentBolnaId=null, attemptType=CALLBACK}, resume_review_id=null}