Call Details
Bolna ID:
d4b43bf7-82ff-4bf7-b32f-2b2c307ae4d3
Phone: +917401827504
From: +918035316264
Status: busy
Processing: FAILED
Duration: N/A
Cost: N/A
Hangup Details
Hangup By: Carrier
Reason: Call recipient was busy
Timestamps
Started:
2025-10-01 11:54:47
Ended:
2025-10-01 11:55:17
Last Processed:
2025-10-01 17:31:16
Last Retry At:
2025-10-01 17:31:16
Next Retry Scheduled:
2025-10-01 17:30:18
Next Call Scheduled:
2025-10-01 17:30:18
Call Timeline 6
Call History (Raw Callbacks) 8
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