Dashboard

{created_at_str=2025-10-01 07:56:57, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=9.73, batch_id=null, cost_breakdown={synthesizer=7.71, transcriber=1.0, synthesizer_breakdown={welcome_message=0, conversation=7.71}, llm=1.023, platform=0, transcriber_breakdown={analytics=0, conversation=1.0}, network=0, llm_breakdown={analytics=0, summarization=0.009000000000000001, extraction=0.008, conversation=1.006, hangup=0}}, created_at=2025-10-01T07:56:57.088335, scheduled_at=2025-10-01T07:56:57.088308, custom_extractions=null, telephony_data={duration=0.0, to_number=+919718916488, provider_call_id=9c263eb9-ff1e-4e80-a618-5e102e928d66, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919718916488, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=49e04ccf-2d38-476d-9e2d-e4cb8e9ba75a, attemptType=RESCHEDULE}, resume_review_id=null}, extracted_data={specific_request=Customer requested a follow-up call tomorrow after 3 PM., info_type=process, interest_level=medium, follow_up_needed=Yes, service_interest=resume_silver, objections=Customer already had a conversation with another representative.}, arq_job_id=null, transcript=assistant: Hi   this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hello
assistant:  Hey, can you hear me clear?
user:  yes
assistant:  Great
user:  i'm doing good
assistant:   Glad to hear that! Is it a good time to connect for a quick chat about your resume score you checked with us recently?
user:  actually already had a word
assistant:   I
user:  with one of your representative value
assistant:   Ah, I see
user:  and right now i am somewhere
assistant:   No problem. Would you prefer if I call you back at a better time? What time works for you today or tomorrow?
user:  tomorrow will be better time
assistant:   Sure, what time tomorrow would suit you best for a quick call?
user:  after three pm
assistant:    Got it, after three pm tomorrow. I’ll call you then. Have a great day!
user:  thank you
assistant:   You’re welcome! Looking forward to our chat tomorrow after three. Take care!
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{created_at_str=2025-10-01 07:56:57, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-01T07:56:57.088335, scheduled_at=2025-10-01T07:56:57.088308, custom_extractions=null, telephony_data={duration=0.0, to_number=+919718916488, provider_call_id=9c263eb9-ff1e-4e80-a618-5e102e928d66, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919718916488, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=49e04ccf-2d38-476d-9e2d-e4cb8e9ba75a, attemptType=RESCHEDULE}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-01T07:56:58.699835, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-01 07:56:58, id=0293b236-9fc0-4227-91de-6e82bb021fe6, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-01 07:56:57, status=initiated}