Dashboard

{created_at_str=2025-09-30 11:40:31, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=51.13, batch_id=null, cost_breakdown={synthesizer=40.71, transcriber=4.0, synthesizer_breakdown={welcome_message=0.0, conversation=40.71}, llm=6.416, platform=0, transcriber_breakdown={analytics=0, conversation=4.0}, network=0, llm_breakdown={analytics=0, summarization=0.027000000000000003, extraction=0.021, conversation=6.368, hangup=0}}, created_at=2025-09-30T11:40:31.895347, scheduled_at=2025-09-30T11:40:31.895303, custom_extractions=null, telephony_data={duration=0.0, to_number=+918681956397, provider_call_id=88cccc09-a709-4f19-99ef-4433ea0960aa, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918681956397, recipient_data={recipient_phone_number=null, review_completed=2025-09-30 16:59:37, callback_request_id=null, is_callback=null, fullName=M.LAKSHΜΑΝΑΝ, resume_review_id=68dbbee09f941c720e6e62f3, reviewDetails={overallScore={score=66, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is clean and well-organized, making it easy to navigate through different sections. 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This avoidance is a strength, maintaining a professional tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data={specific_request=Customer wanted to know about their resume score and the purpose of the call., info_type=process, interest_level=low, follow_up_needed=No follow-up needed, service_interest=resume_silver, objections=Customer is not interested in the resume upgrade service and believes their current resume is sufficient.}, arq_job_id=null, transcript=assistant: Hi  M.LAKSHΜΑΝΑΝ this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  hello
assistant:  Hey, can you hear me clear?
user:  good morning
assistant:  Good morning! Is this a good time to connect?
user:  one
assistant:  Sorry, I didn
user:  voice is not audible here yet so
assistant:  Oh, I’m sorry about that. Should I try calling you back at a better time? When would be good for you today or tomorrow?
user:  no now we can discuss actually is the purpose of this call
assistant:   Great! Quick
user:  what is the purpose of this call
assistant:  Ah! I’m calling because you recently checked your resume score with Outspark. I just wanted to follow-up quickly to understand — are you looking to improve your resume and get more interview calls, or were you just curious about your score?
user:  no i'm just curious about my score
assistant:   Got it
user:  just i said that
assistant:  Thanks for confirming, M.LAKSHΜΑΝΑΝ. Can I ask, what’s your current role?
user:  yeah i'm currently working as a senior talent acquisition in recruiter it recruiter
assistant:   Thanks for sharing! And how many years of total experience do you have in this field?
user:  i have around eight percent using this side
assistant:   Thanks for letting me know. I saw in your review your resume scored sixty six out of one hundred. Are you getting enough interview calls with your existing resume?
user:  no actually as of now i don't i'm not trying to looking for a job change
assistant:   I understand
user:  i'm not trying to get a job so i don't know exactly
assistant:   Totally fine, M.LAKSHΜΑΝΑΝ. But when the right opportunity pops up, wouldn’t it be better to be ready instead of scrambling?
user:  yes
assistant:   That’s smart! Your resume’s layout is clean but could use stronger headers and more spacing for easier reading. Would you like to hear how a quick upgrade can boost your chances when you do start applying?
user:  sure
assistant:   Great
user:  give some inputs that would be good
assistant:   I’m here to help you see the value of a resume upgrade, but I don’t give specific edits myself. Would you like me to share how our expert-crafted resumes can get you more interview calls?
user:  hello
assistant:   Hi again! Just checking—would you like me to explain how our resume upgrade plans work to help you get more interviews?
user:  yes
assistant:   Perfect! Since you have around eight years of experience, our Silver Plan could be a great fit. It gives you ten customized, ATS-optimized resumes plus cover letters and lifetime access. Would you like me to share more about it?
user:  no i don't want it
assistant:    I
user:  it is a kind of a membership ma'am i don't i don't want it i'm not interested on it
assistant:   I get that, M.LAKSHΜΑΝΑΝ. Just to check, is it because you don’t apply to many roles, or do you feel your current resume is enough?
user:  i hope my current resume is enough but if i need to do any updates i can able to do it myself as well i need any support on that
assistant:    Of course, you can update it yourself. Just keep in mind, many resumes miss key details that catch recruiters’ eyes or get past ATS filters. Would you want to explore how a quick expert review might save you time and boost your chances?
user:  no actually i'm the recruiter i'm i'm doing hiring process so many years i'm hiring a lot of candidates
assistant:    That
user:  so if i'm when i did a job i i can take my resume and i can make it to go it
assistant:    That makes
user:  my own way so i don't need any any any
assistant:    I understand, M.LAKSHΜΑΝΑΝ. Since you’re experienced in hiring, you probably know what recruiters look for. Just curious, do you feel your resume is getting you the interview calls you want?
user:  no when i started seriously looking for a job team i will alternate it
assistant:    That
user:  i just want to know about this course and what my current profile that's what i
assistant:    Sure,
user:  nothing serious
assistant:    Got it, M.LAKSHΜΑΝΑΝ. If you ever want to boost your interview chances, just visit myoutspark dot com. Take care!
user:  sure
assistant:  Thanks, M.LAKSHΜΑΝΑΝ. Have a great day!
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M. Lakshmanan declined the offer for a resume upgrade service, stating he feels his current resume is sufficient and that he can make updates himself when needed. He emphasized his experience in hiring and indicated that he would consider revising his resume when he starts looking for a job seriously. The conversation ended with Anita encouraging him to visit the Outspark website if he ever wanted to boost his interview chances., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=274.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=274.39993, provider_connected=false}, transcriber_duration=274.39993, transcriber_model=nova-3, synthesizer_characters=4212, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=141}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=253, input=2078}, azure_gpt-4_1-mini={output=996, input=155243}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=176, input=1039, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction={output=77, input=1039, provider_connected=false, provider=azure, model=gpt-4o-mini}, conversation={output=996, input=155243, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-09-30 11:40:31, status=call-disconnected}

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Yet, trimming overly descriptive sections would improve focus and reader engagement., score=60, bulletPointsCount=The number of bullet points is generally adequate, yet some roles could use additional breakdown for better detail distribution. A uniform approach across all roles would be beneficial., fillerWords=Filler words are present but not excessive; however, removing them wherever possible would add directness. Eliminating filler words would increase the document's sharpness., bulletPointLength=Bullet points are often lengthy and could be made more concise. Making bullet points more succinct will enhance clarity and impact., scale=100}, qualityAddOn={feedback=The resume adheres to several style guidelines, yet missteps remain in maintaining a consistent formal tone. Greater attention to stylistic coherence would enhance professionalism., score=65, buzzwordsCliches=Some buzzwords and cliches are present and could be replaced with specific examples. Providing concrete evidence of skills would make descriptions more credible., datesFormatting=Dates are formatted consistently, which aids in tracking career progression. Maintaining this consistency is crucial for clarity., activeVoice=The resume predominantly uses the active voice, which is beneficial. Continuing to use active voice will sustain reader engagement and clarity., scale=100, personalPronounsUsage=The use of personal pronouns is minimal, aligning with professional resume guidelines. This avoidance is a strength, maintaining a professional tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-09-30T11:40:34.095908, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-09-30 11:40:34, id=69f147e5-d5df-46f3-b130-5983a8e3df27, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=141, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=141}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-09-30 11:40:31, status=initiated}