Dashboard

Back to Calls
Call Details

Bolna ID: 541aedf2-b0b7-427e-95c3-399f70ca2d0d

Phone: +919972373232

From: +918035316264

Status: completed

Processing: FAILED

Duration: 59.50s

Cost: ₹12.31

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-01 07:32:41

Ended:
2025-10-01 07:33:58

Last Processed:
2025-10-01 13:05:56

Last Retry At:
2025-10-01 13:05:56

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 6
2025-10-01 13:02:41
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-01 13:02:42
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-01 13:02:45
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-01 13:02:46
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-01 13:03:59
COMPLETED MAIN
CALLBACK_UPDATE
₹12.31
Duration: 59.50s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No Interest Expressed, disposition_3=}}}
2025-10-01 13:05:56
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-01 13:05:56, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 4 

{created_at_str=2025-10-01 07:32:41, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=12.31, batch_id=null, cost_breakdown={synthesizer=6.23, transcriber=1.0, synthesizer_breakdown={welcome_message=0, conversation=6.23}, llm=0.581, transfer_cost=0.0, platform=4.5, transcriber_breakdown={analytics=0, conversation=1.0}, network=1.85, llm_breakdown={analytics=0, summarization=0.008, extraction=0.006, conversation=0.567, hangup=0}}, created_at=2025-10-01T07:32:41.216863, scheduled_at=2025-10-01T07:32:41.216825, custom_extractions=null, telephony_data={duration=61.0, to_number=+919972373232, provider_call_id=1aa83886-7c60-4568-b8c7-f06435098107, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/656ea3ac-1d02-4b7e-9bb8-ae8819f0087b.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919972373232, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9531c7b1-35df-4f91-8ae2-3045bedc9b66, attemptType=RESCHEDULE}, resume_review_id=null}, extracted_data={specific_request=Follow up on recent resume score, info_type=process, interest_level=low, follow_up_needed=yes, service_interest=resume_silver, objections=}, arq_job_id=null, transcript=assistant: Hi   this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. How are you doing today?
user:  record your name and reason for calling i'll see if this person is available
assistant:  Sure, I’m Anita from Outspark Resume Services. I’m calling to follow up on your recent resume score with us and see if you’re interested in improving your resume to get more interview calls. Would you like me to call back later or connect you to someone else?
user:  thanks
assistant:  You’re welcome! If you want to improve your interview chances anytime, just visit myoutspark dot com. Have a great day!
user:  thank you
assistant:  You’re welcome! Take care and all the best with your job search.
user:  okay thank you
assistant:   No problem at all. Whenever you’re ready, just visit myoutspark dot com. Have a good day!
user:  okay
assistant:  Thanks for your time! If you ever
, updated_at=2025-10-01T07:33:58.375969, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-01 07:33:58, id=541aedf2-b0b7-427e-95c3-399f70ca2d0d, campaign_id=null, summary=Anita from Outspark, a career services platform, called to follow up on the user's recent resume score and offer assistance in improving their resume for better interview opportunities. The user asked Anita to record her name and reason for calling, indicating they would check if someone was available. After the conversation, Anita provided the website for further assistance and wished the user well in their job search. The user expressed gratitude multiple times throughout the call., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "No Interest Expressed", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No Interest Expressed, disposition_3=}}}, smart_status=not_started, conversation_duration=59.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=59.79994, provider_connected=false}, transcriber_duration=59.79994, transcriber_model=nova-3, synthesizer_characters=623, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=135, input=434}, azure_gpt-4_1-mini={output=145, input=13626}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=87, input=217, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction={output=48, input=217, provider_connected=false, provider=azure, model=gpt-4o-mini}, conversation={output=145, input=13626, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-01 07:32:41, status=completed}

{created_at_str=2025-10-01 07:32:41, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-01T07:32:41.216863, scheduled_at=2025-10-01T07:32:41.216825, custom_extractions=null, telephony_data={duration=0.0, to_number=+919972373232, provider_call_id=1aa83886-7c60-4568-b8c7-f06435098107, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919972373232, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9531c7b1-35df-4f91-8ae2-3045bedc9b66, attemptType=RESCHEDULE}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-01T07:32:45.696563, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-01 07:32:45, id=541aedf2-b0b7-427e-95c3-399f70ca2d0d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-01 07:32:41, status=in-progress}

{created_at_str=2025-10-01 07:32:41, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-01T07:32:41.216863, scheduled_at=2025-10-01T07:32:41.216825, custom_extractions=null, telephony_data={duration=0.0, to_number=+919972373232, provider_call_id=1aa83886-7c60-4568-b8c7-f06435098107, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919972373232, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9531c7b1-35df-4f91-8ae2-3045bedc9b66, attemptType=RESCHEDULE}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-01T07:32:44.425943, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-01 07:32:44, id=541aedf2-b0b7-427e-95c3-399f70ca2d0d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-01 07:32:41, status=ringing}

{created_at_str=2025-10-01 07:32:41, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-01T07:32:41.216863, scheduled_at=2025-10-01T07:32:41.216825, custom_extractions=null, telephony_data={duration=0.0, to_number=+919972373232, provider_call_id=1aa83886-7c60-4568-b8c7-f06435098107, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919972373232, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9531c7b1-35df-4f91-8ae2-3045bedc9b66, attemptType=RESCHEDULE}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-01T07:32:41.832456, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-01 07:32:41, id=541aedf2-b0b7-427e-95c3-399f70ca2d0d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-01 07:32:41, status=initiated}