Call Details

Bolna ID: 43b8462a-2270-4784-8768-f2cd338792e6

Phone: +918975989326

From: +918035316264

Status: busy

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-01 07:32:39

Ended:
2025-10-01 07:33:11

Last Processed:
2025-10-01 13:09:29

Last Retry At:
2025-10-01 13:09:29

Next Retry Scheduled:
2025-10-01 13:08:12

Next Call Scheduled:
2025-10-01 13:08:12

Call Timeline 6
2025-10-01 13:02:39
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-01 13:02:42
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-01 13:02:44
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-01 13:03:12
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-01 13:03:12
RETRY_SCHEDULED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_reason=busy, scheduled_for=2025-10-01T13:08:12.390972889}
2025-10-01 13:09:29
RETRY_OUTCOME MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
Metadata: {child_bolna_id=a5db694a-951e-4c84-b9a8-d485e5ab2746, outcome=BUSY}
Call History (Raw Callbacks) 6

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{created_at_str=2025-10-01 07:32:39, agent_id=5c934d64-413f-47ee-8326-981f39f451da, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-01T07:32:39.161489, scheduled_at=2025-10-01T07:32:39.161461, custom_extractions=null, telephony_data={duration=0.0, to_number=+918975989326, provider_call_id=7814abe6-2c68-4e51-a308-2ca99c453b02, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918975989326, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9776be4b-2360-4102-8f45-be4432c0973f, attemptType=RESCHEDULE}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-01T07:33:11.731718, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-01 07:33:11, id=43b8462a-2270-4784-8768-f2cd338792e6, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-01 07:32:39, status=busy}

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